Julie Hata @jkhata

@AmazonHelp need guidance on how to resolve an issue ordered 3.22.20 (not 3rd party seller). no one on chat or phone can help. coming up on 6 months of frustration.

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@AmazonHelp I have opened at least 7 CS tix, none have resolved or gotten back to me with next steps. Abysmal - but everyone is very nice. I have asked for escalation many times to no avail. "Fulfillment didn't respond" is not a sufficient response. I am truly in a vortex of inefficiency.

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Julie Hata @jkhata

6 years ago

@AmazonHelp Sure. Ordered item on 3.22 using $ and rewards points (from Chase CC - not sure if that is relevant). It was entered into "prepare to ship" status but there is no inventory to ship and nobody I speak with is able to get it out of that status, in order to cancel/refund.

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Julie Hata @jkhata

6 years ago

@OldManAndThree @adidas @jj_redick @talter Serena Williams, Natalie Nakase, Becky Hammon, Alyssa Nakken. . ..

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Julie Hata @jkhata

6 years ago

FREE Creativity Camp for Kids- Learn how to tell stories, draw and make comics with award winning author/illustrator Arree Chung. Space is limited, sign up now! upvir.al/ref/nx40687864…

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Julie Hata @jkhata

6 years ago

@AmazonHelpI Ordered an item on 3/22/20. Dlvy date changed many times. each time I've pinged chat client but have not gotten resolution. Unable to cancel since it's being prepared to ship, but it's been 3 mos and it never ships. Help me get out of the vortex of ineptitude?

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Julie Hata @jkhata

7 years ago

@BillSimmons @JalenRose “jalen rose and i”

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Julie Hata @jkhata

7 years ago

@Hertz fair enough. but it’s not just me, many of us just waiting here with no ETA. not the best welcome to the island. i would say many have not returned cars - or the aforementioned inventory mgmt may be an issue.

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Julie Hata @jkhata

7 years ago

@Hertz sitting on the floor at HNL waiting for the car i booked months ago. apparently, there are no cars. for a car rental co, seems like inventory be of utmost importance?