Haggerty muse @haggertymuse

I contacted the support@bzzr txrangers@bzzr and support@victoryplus and haven't heard back from any of them. I know they all have to be bombarded so I'm giving them until tomorrow afternoon them I'm contacting my bank to see if I can dispute the charges. Might be a shot in the dark but at this point I don't have anything to lose.

This is exactly where a lot of my frustration comes from. The issue was never just switching platforms, it was how it was handled. Fans prepaid for a full season on Victory+, then got blindsided in the middle of the season with no warning, no comparable replacement for many devices, and no automatic refund or compensation offered. The Rangers may not control every detail, but they chose this path, and fans are the ones paying for it.

@LouisvilleBats Ohhhhhh do Haggerty please 🙏 🥺

My take on the pivot to BZZR? It always falls back on the organization. Texas could have let MLB handle streaming its games, and fans wouldn’t be dealing with any of this. Instead, the Rangers chose the path with greater financial upside, and that bet failed. The Rangers have a transparency problem. Far too often, they play things close to the chest, and this situation is no different. Blindsiding fans with this news over the All-Star break just ain’t it. And make no mistake, moving everyone over to BZZR isn’t the Rangers doing fans a favor. It’s the very least they could do after their own streaming model created a problem that better foresight could have avoided entirely.

It's funny how some people have spent more energy trying to invalidate my frustrations than it would've taken to just scroll past. I'm just expressing my opinion and cheering for Haggerty.

When I've spoken about a refund on other replies I've said partial refund. In my email I asked for a partial refund understanding I watched half a season. Unfortunately I haven't heard back from victory+ and am giving it time as I'm sure they are bombarded. I also am not holding my breath for a refund through them because do I believe a company that couldn't pay teams like the Rangers or Anaheim Ducks will refund me? No, but I am still going through the proper channels first and if by Friday I haven't received a reply I will be contacting my bank to dispute the charges.

I prepaid $150 for Victory+ back in November because it was advertised as the home of Rangers baseball. I paid months in advance with the expectation that I'd be able to watch the entire season on my TV. Then, in the middle of the season, the Rangers decide to move to BZZR—a service that doesn't even have a Roku app until August or possibly September. So what are fans like me with older TVs and Roku devices supposed to do? We're told to watch on a PC, a phone, or buy a Chromecast. That's not what I paid for. I paid to watch Rangers baseball on my TV, just like I have all season. Even worse, there was no partial refund, no credit, and no option for customers who can no longer access the service they prepaid for. You changed the product after taking our money and just expect us to deal with it. This is a terrible way to treat loyal fans. If enough people feel the same way, make your voices heard. Contact BZZR support at [email protected] and let them know this rollout is unacceptable. Fans shouldn't have to buy new hardware in the middle of the season because the Rangers changed streaming platforms. @BZZROfficial @victoryplustv @Rangers @RangersSNtv

I've been frustrated with this ownership group long before this streaming fiasco. This was just the final straw for me. It started in the offseason with how the whole Bochy situation was handled, then watching Mike Maddux and Beasley leave. They knew the offense was a problem after 2025 and did next to nothing to address it. Instead, they added subpar pitching, re-signed Chris Martin, and somehow decided Justin Viele should stay as hitting coach after an offense that already couldn't hit while he was on staff. Then the season starts and... surprise... the offense still can't hit. We've watched questionable roster decisions all year, certain players get endless opportunities while others are gone after barely getting a chance. The way Haggerty was handled coming back from bereavement didn't sit right with me either. Now we get to the streaming mess. I understand this happened because Victory wasn't paying the Rangers. I get that. But the fans are the ones taking the hit for a business dispute we had nothing to do with. We prepaid for a full season expecting to watch games the way they were advertised, only to have everything changed halfway through the season. No comparable alternative for everyone, no transparency, and no compensation offered. That's not how you treat the people who support your team. None of these things by themselves would've pushed me over the edge. It's the pattern. One questionable decision after another, on and off the field. Whether it's baseball operations or business decisions, it feels like the fans are always the ones left paying the price for mistakes that aren't ours.

@kheighsuhn Yeah I got em awhile ago and used them already.

@tnowers94 I am also not holding my breath on a refund but I want them to say NO in writing so I can show my bank when I ultimately dispute the charge.

My TV works just fine with the Roku I already own. Why should I create more e-waste and spend hundreds of dollars replacing a perfectly good TV because a streaming service changed platforms halfway through the season? You call my TV a dinosaur, but the new platform doesn't even have apps on many smart TVs or streaming devices yet. Seems the platform, not my TV, is what's stuck in the Stone Age. 🔥

@Texdale Their definition of "soon" is August or September meaning I miss out on it for the rest of July, however long it takes them to get a Roku app in August if they even do or if it runs into September.

My TV is from 2009. There isn't anything "smart" about it anymore. The only thing it has is a Roku, and that's how I've watched Victory+ all season. I can't Chromecast to it. My only other option is some sketchy third-party casting app that may or may not work, while tying up my phone for three hours every game. Sure, I could go buy a Fire Stick, but why should I have to spend even more money? I already paid $150 upfront for a subscription that worked with the equipment I had. Halfway through the season they changed the service, removed that compatibility, and never offered subscribers the choice of a refund or compensation. I've already emailed Victory+ asking for a refund and, so far, they've been completely silent. So right now I'm just out $150 and being told to spend even more money to keep watching. That's the part people seem to keep missing.

This whole situation is like spraying floral air freshener over a pile of poop instead of actually cleaning it up. It might smell better for a minute, but the problem's still there.

@allenw111 @ThatGuy_Caesar Yeah if my TV wasn't from 2009 it probably would...

@Texdale Right, because buying another desktop is a perfectly reasonable solution when I already paid to watch the entire season on my TV. Brilliant idea.

@Texdale I have a huge desk top upstairs while the TV me and my family watch the game on is all downstairs so that's not an option for me unfortunately.

@ThatGuy_Caesar @Rangers I don't know cause I have MLB.TV also and would absolutely do that.

My TV is a '09 I'm blessed it still comes on much less has fancy connection abilities 😭😂 I have MLB.TV so I can watch the Brewers and Guardians in the meantime plus I'm watching the Louisville Bats on Bally. I'll figure out what to do about the Rangers eventually. Its just upsetting that a refund wasn't even offered.

@ThatGuy_Caesar No I don't Im a Roku user so I would have to get a firestick to continue watching on TV.

No, what I'm saying is I'm frustrated with how this was handled. I prepaid $150 expecting to watch the entire season on my TV, and halfway through the season the service changed to one that doesn't support my device. The issue isn't that I could buy a Fire Stick it's that I shouldn't have to spend more money because of a change I didn't choose. From everything we've seen, this appears to be a legal dispute between the Rangers and Victory, which is why the details have been so hush-hush. If that's the case, fine, move the broadcasts. But the Rangers aren't getting paid by Victory anymore, and from what's been said they won't be getting paid by BZZR this season either. So why not find a comparable service, offer partial refunds, or provide some kind of compensation for fans who prepaid? That's the point you keep missing. This isn't about refusing to adapt, it's about expecting the product I already paid for, or at least being treated fairly when the terms changed halfway through the season.