GO Transit @GOtransit

Hi, thank you for reaching out. We apologize for the significant delay you experienced this evening. The delay was related to unplanned track repairs, which can impact service while crews work to maintain safe operations. While we're unable to predict whether delays will continue tomorrow, we recommend checking our Service Updates page before travelling for the latest information: gotransit.com/en/service-upd… We understand how important it is to plan ahead for work and appreciate your patience. ^SH

Hi, thank you for reaching out. At this time, we do not yet have an update regarding the 10:20 p.m. Barrie Line train or whether it will operate all the way to Barrie/Allandale. We understand the uncertainty can be frustrating and apologize for the inconvenience. Please continue to monitor our Service Updates page: gotransit.com/en/serv… for the latest information as updates become available. Thank you for your patience. ^MA

Hi, thank you for reaching out. We understand your concern about tomorrow's service and apologize for the ongoing disruption. At this time, repair personnel are continuing to address unplanned track repairs north of Aurora GO. Trains have been authorized to travel through the affected area at reduced speeds while the work continues. As a result, customers should expect delays of up to 40 minutes, and schedule modifications or cancellations may occur. For the most current service information, we recommend checking our Service Updates page: gotransit.com/en/service-upd… and using the GO Transit Trip Planner: gotransit.com/en/plan-your-t… By entering your departure station, destination, and planned travel time, you'll be able to view the latest available trip options and schedules. Thank you for your patience and understanding while crews work to restore service. ^MA

Hi, thank you for reaching out and bringing this to our attention. We apologize for the lack of air conditioning in coach 2429 on the 6:47 train to Confederation. We understand how uncomfortable and concerning this must be, especially during today's hot weather. We have noted the coach number and will share this information with the appropriate team for review. In the future, you can also report any issues by submitting the Customer Comment Form on our website: gotransit.com/en/connect-wit… Please let us know if you need help with anything else. ^SH

Hi, thank you for reaching out. We’re sorry the information provided wasn’t helpful and understand your frustration. To better assist you, could you please let us know your origin station, destination station, and the time you plan to travel tomorrow? You can also enter these details into our GO Transit Trip Planner to view the scheduled service options available for your trip tomorrow. Once we have your travel details, we’ll be happy to provide further guidance. Thank you for your patience. ^MA

Hi Raido, thank you for reaching out. We understand how frustrating it can be to experience a delay while waiting for other train movements. We apologize for the inconvenience this has caused. There are currently multiple delays affecting service on the route. For the latest updates and details, please visit our Service Updates page: gotransit.com/en/serv… Thank you for your patience, and please let us know if you need any further assistance. ^MA

Hi Bill, thank you for bringing this to our attention. We’re sorry to see the condition of the men's washroom at Guildwood GO Station and understand the concern this raises for our customers. If you would like this matter to be investigated and reviewed by the appropriate team, please submit a report through our GO Transit Customer Comment Form: gotransit.com/en/connect-wit… Thank you for taking the time to let us know about this concern. ^MA

Hi, thank you for reaching out and sharing your feedback. We apologize for the frustration and overcrowding you experienced. The number of coaches on a train and the designation of certain coaches for bicycles may vary due to operational requirements and equipment availability. We understand how disappointing it can be to encounter a shorter train and reduced seating capacity during a busy rush-hour trip. We will share your concerns with the appropriate team for review. In the future, you can also share feedback by submitting the Customer Comment Form on our website: gotransit.com/en/connect-wit… Thank you for bringing this to our attention. ^SH

Hello @jalto7, thankyou for contacting us. We apologize for the inconvenience and understand how frustrating it is to be delayed while onboard. There are currently delays on the Lakeshore West line due to an equipment issue. At this time, we do not have an estimated time for when service will resume, but our teams are working to address the issue as quickly as possible. We kindly ask for your patience while crews work to restore normal service. For future reference and the latest service information, please visit the Service Updates section on the GO Transit website: bit.ly/4jzzFER Please let us know if there is anything else we can help you with today. ^SB

Hello Fraulein, thankyou for contacting us. We apologize for any inconvenience caused to your travel plans. The earlier train you can take is the 7:56 AM train from Georgetown GO to Union Station. For future travel planning and the most up to date schedule information, we recommend using the GO Transit Trip Planning section at the link below: bit.ly/4f8gtiF Please let us know if there is anything we can help you with today. ^SB

Hi Tsuenami , replacement buses for the cancelled 11:26 a.m. Mount Joy–Union Station train will stop at Markham GO (Main St. near Station St.) and continue to Unionville GO before running express to Union Station. At this time, specific shuttle times are not available in the Trip Planner. Please allow extra travel time and watch for station announcements and service updates. We apologize for the inconvenience. ^AS

Hello Mikey, Thank you for reaching our to GO Transit. Sincere apologies for the inconvenience. To help us document and report this issue accurately, could you please fill out the Customer Comment Form on our GO Transit website: gotransit.com/en/connect-wit… and provide details of the trip and details of the matter. We will share the details with the appropriate team for review. Please feel free to reach out for any assistance ^FJ

Hi, thank you for reaching out. There is no specific discount for law enforcement officers for GO Transit. The regular adult fares applies. However, you can obtain a 15% discount using a PRESTO card. You can find more information on the fare types and discounts that are offered on the PRESTO website at: prestocard.ca/en/lear… Let us know if you need help with anything else. ^DB

Hello Richard, thankyou for contacting us. We understand your concern regarding train service after the Ella Langley concert. At this time, we do not have any updates regarding additional or special train services being scheduled for this event. For future trip planning and the most up to date service information, we recommend checking the GO Transit Trip Planning section here: gotransit.com/en/plan-your-t… This tool will provide any available trip options, schedule updates, and service information for your travel date. Please let us know if there is anything we can help you with today. ^SB

Hello Dana, thank you for reaching out. We are really sorry for the inconvenienced caused due to the delay on the Lakeshore West line. The delay was caused because the suspension of the Lake shore West line, Earlier, a person was struck by a train near Clarkson GO. The area continues to be in the hands of emergency personnel. Scheduled trains that are delayed by 15 minutes or more may qualify for a refund or reimbursement within a 30 days time period there after. As such, please be sure to submit a request within 30 days of the affected trip to receive reimbursement equal to the fare paid at the link below. gotransit.com/en/service-gua… If you need further assistance, please don't hesitate to contact us. Thank you for bringing this to our attention. ^AS

Hey Ethan, Thank you for reaching out to GO Transit. We're sorry for the inconvenience and understand how frustrating delays can be while travelling. To help us document and report this issue accurately, could you please fill out the Customer Comment Form on our GO Transit website: gotransit.com/en/conn… and provide all necessary trip details? Please feel free to reach out for any assistance. ^FJ

Thank you for contacting us concerning your observation on the GO train. We apologize for the discomfort this has caused you. We'd like you to kindly fill out the customer comment form found on the go-transit website-www.gotransit.com/en/serv…. Submission of this form will enable us to review this issue and investigate it accordingly. Apologies once again for the discomfort. Your comfort is our utmost priority. Kindly let us know if there is anything else to assist you with today. ^AS

Hi Karina, thank you for reaching out and sharing this with us. We apologize for the lack of air conditioning on the Westbound Milton train departing union at 4:55pm today. We understand how uncomfortable and frustrating it must have been to travel in those conditions. To help us document and report this issue accurately, could you please provide the coach number you were travelling in? We will share the details with the appropriate team for review. In the future, you can also report any issues by filling out the Customer Comment Form on our GO Transit website: gotransit.com/en/connect-wit… Please let us know if we can help you with anything else. ^MA

It’s FIFA World Cup 2026™ match day! We'll be running 15-minute service between Exhibition GO and Union Station on Lakeshore West. gotransit.com/toronto-soccer