Google Fiber Help @googlefiberhelp
Official support account for Google Fiber. Follow us and DM us for super fast customer support on Twitter. Seven days a week. fiber.google.com/help/ Joined December 2013-
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Alright — the presents are officially unwrapped, and you've had a few days to play. What new tech did you get for the holidays? Show it off in the comments. 👇
Fast, reliable internet — it’s a matter of physics, right? Don’t quote us on that… We should probably check in with our engineers and get back to you. In the meantime, check out one of the incredible exhibits at @ThinkeryATX ✨
When your business internet doesn't work, neither can you. That's why Google Fiber Business 2 Gig now issues an automatic 25% credit to your bill if average monthly uptime dips below 99.9%. Learn more: fiber.google.com/blog/2022/guar…
Working, learning, connecting, and even just being in the world now makes access to quality internet central not just for Google Fiber, but people in our communities across the country. Here's our look back on what we built this year: fiber.google.com/blog/2021/look…
We have been able to identify and address a technical issue affecting customers in several locations overnight. Affected services are being restored. In the meantime check your service status through our Service Status center: //fiber.google.com/outage/
We are aware of an ongoing service disruption affecting several of our customers in #Huntsville. Our teams are working to resolve it asap. In the meantime check your service status through our Service Status center: fiber.google.com/outage/
Impacted customers will receive a credit on next month's bill to help make up for the inconvenience we know this issue caused today.
Thank you for patience with today's outage. The cause was damaged lines near a distribution point serving Google Fiber and other companies.
Repair work is almost done, the damaged fiber has been replaced and we are still on track for service to be restored today.
Our impacted customers will receive credit on next month's bill to help make up for the inconvenience we know this is causing today. (2/2)
We have located the damaged lines near a central distribution area serving Google Fiber and other companies and working on a repair (1/2)
Confirming that the service disruption extends across the Triangle area. Our engineering teams are working on a fix. Thank you for patience!
We're aware of an ongoing issue affecting some of our customers in Raleigh and we are working to restore service for all customers asap.
We have been able to identify and address the issue. Affected services are being restored. Thank you all for your patience this evening.
See how you can check whether your Fiber service is affected by a network outage at goo.gl/QjT2WH .
We're aware of an ongoing issue affecting certain Fiber TV customers and we are working to restore service for all customers asap.
@MrJakobMiller I'm not seeing any issues in your area currently. I'd suggest rebooting equipment and give us a call at 866-777-7550! - TJ
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Shoutout to @googlefiber @googlefiberhelp. Not only is your tech the best (down maybe 1-2x in 7 YEARS!) but your CS rocks, thank you!!
😍 to @googlefiberhelp because it just works Google Fiber in United States: speed, performance, outages and user reviews 👉 internet.fing.com/provider/Googl… #fing #internet #GoogleFiber via @fingapp @outagedetect
@OnAirWill @googlefiber @googlefiberhelp Very strange! I work via VPN from home. Where my office is I have to use a WiFi connection. It used to drop the connection quite but. Since we’ve changed over I have had no issues. Even when our son is on his video games.
omg @googlefiber @googlefiberhelp are y’all coming to my apartment complex???
Thank you very much to Lou (Lu?) in Houston with @googlefiberhelp for her patience and kindness this evening. Helped my mother, who finds all technology interactions to be so distressing. She’s delighted to have wifi again. #thankyou
@googlefiberhelp Thank you really appreciate it - second link is exactly the damn scam I fell for. 🤦🏻♀️ Have changed google password and will go through what that article recommends
@googlefiberhelp Let me just say—John was a great help getting me back up and running and I appreciate the credit to my account (which I didn’t even have to ask for). I take back what I said about #Xfinity. They could never! #satisfied
@mrice801 @googlefiber @googlefiberhelp We've had it for years. All positive here
Hey, Charlotte, NC! 2 Gig has arrived in your city. 😁 Get alllllll the details. ➡️ fiber.google.com/blog/2021/the-…
@googlefiberhelp The guy you sent out was OUTSTANDING!
someone is coming to repair our internet today!!!! Hopefully no more dropping connection during streams! Thanks @googlefiberhelp
@googlefiberhelp thank you for that info that helps out as i was concerned about my wired devices
Shout out to @googlefiberhelp PM them this am & my tv problem was repaired before 2PM. #excellentcustomerservice
@Luis_dla_mora @googlefiberhelp Ours just started working. Hope yours is back on soon!
The support service @googlefiberhelp via phone the two times I’ve used it this summer have been AWESOME. BRAVO.
🤩 to @googlefiberhelp because The… Google Fiber in United States: speed, performance, outages and user reviews👉 internet.fing.com/provider/Googl… #fing #internet #GoogleFiber via @fingapp @outagedetect
Thanks to @googlefiberhelp for reaching out to me right away and diagnosing the issue!
Hey @googlefiber @googlefiberhelp my cable is so choppy it's unwatchable. You are forcing me to the internet for my news. Is that what you really want? I worked with a support specialist last weekend via chat - better for 2 days. Even the DVR is recording it choppy. Help!
Follow up. Tom from the @googlefiberhelp twitter team and Chris on the Install side got me a super quick visit and resolved in approximately 10 minutes. Thanks to both of you!
@googlefiberhelp @googlefiber we were very excited to get y’all in the neighborhood. Installed yesterday by some very friendly techs. Tonight totall failure of internet and tv. Support says a truck has to roll but you can’t get here until mid day Tuesday. 90 hours from now???
@googlefiberhelp Appreciate the quick reply, many thanks!
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