Financial Ombudsman Service @financialombuds
We’re the UK’s official expert in resolving complaints between financial businesses & their customers. Phone lines open 8am to 5pm weekdays. financial-ombudsman.org.uk United Kingdom Joined February 2010-
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Anna’s insurer wouldn’t cover the cost of her cat’s surgery, because the condition had been around for longer than the policy would cover. Find out what happened and how we resolved Anna’s complaint: financial-ombudsman.org.uk/decisions-case…
Did you know we can look at complaints about pet insurance? If you feel you’ve been treated unfairly by your insurer, we may be able to help. Our service is free and easy-to-use. Find out how we can help with pet insurance complaints: financial-ombudsman.org.uk/consumers/comp… #NationalPetMonth
Our latest email newsletter, Ombudsman News, is now available. It highlights our latest updates, news and publications. Read the full edition, and find out how to subscribe to our mailing list, on our website: financial-ombudsman.org.uk/news/ombudsman… #Newsletter #Subscribe
Our Plans and Budget for 2024/25 details the next phase of our service transformation and our expected caseload for the year ahead. Read our full Plans and Budget: financial-ombudsman.org.uk/who-we-are/gov… #Ombudsman #Funding
Our Plans and Budget for 2024/25 sets out that we’re expecting higher demand in the year ahead, with an anticipated caseload of 210,000 complaints. Read the full details of our plans for the year ahead on our website: financial-ombudsman.org.uk/who-we-are/gov…
Want to receive the latest news from us directly to your inbox? Subscribe to our email newsletter to get the latest news, updates, insights and publications from the Financial Ombudsman Service: financial-ombudsman.org.uk/subscribe-news… #Newsletter #Subscribe
Being unable to repay money you owe can be really worrying. If you've made a complaint to your lender and don't think you've been treated fairly, we may be able to help. Find out how we deal with complaints about unaffordable lending: financial-ombudsman.org.uk/consumers/comp… #DebtAwarenessWeek
Gambling debts and finding help to deal with them can be difficult. See our guide about how to tackle gambling and debt problems. ow.ly/217Q50QUBCi #DebtAwarenessWeek
If you’ve been treated unfairly by a financial business, we may be able to help. Our service is free and easy-to-use. Find out more about making a complaint and how we can help by answering a few questions on our website: financial-ombudsman.org.uk/make-complaint… #DebtAwarenessWeek #Ombudsman
If you have a complaint about borrowing money, we may be able to help. Our service is free and easy-to-use. Find out how we deal with complaints about credit and borrowing money: financial-ombudsman.org.uk/consumers/comp… #DebtAwarenessWeek #Ombudsman
It’s Day 2 of #DebtAwarenessWeek. Today’s theme is mental health and we’ll be covering client experiences and support available. Financial concerns and challenges with your mental health can often go hand in hand. If you're finding money tough to manage, you're not alone 🤝…
Alongside @ofgem, @Ofwat and @Ofcom, we’re urging firms to use supportive language, make sure customers in debt don’t receive excessive communications, and clearly signpost free debt advice fca.org.uk/news/news-stor… #DebtAwarenessWeek #FinancialServices
Debt Awareness Week is back for its 10th year – that’s a full decade of StepChange’s campaign to raise awareness of debt issues, and the help and advice available to deal with them. This year, from Monday 18 to Sunday 24 March, we’ll be looking at some of the reasons why you…
We're #recruiting. Take a look at our website to find out more about the work of the Financial Ombudsman Service and the roles we offer: financial-ombudsman.org.uk/who-we-are/joi… #NCW2024 #Hiring #Jobs
We received a total of 81,036 enquiries and 47,868 new complaints between October and December 2023/24, with the most complained about products seeing year-on-year increases. Find out more about the complaints we received: financial-ombudsman.org.uk/data-insight/q… #Complaints #Data
We saw 5,660 complaints about credit cards between October and December 2023/24 – the highest-ever level for a three-month period. Read the full story and data on our website: financial-ombudsman.org.uk/news/credit-ca… #Complaints #Data #FinacialServices #CreditCards #Debt
Today, we’ve published data showing the number of complaints we received about financial products and services between October and December 2023/24. The full data is available now on our website: financial-ombudsman.org.uk/data-insight/q… #Data #Complaints #FinancialServices
Rachel Lam, ombudsman director for insurance at the @financialombuds speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings. hubs.ly/Q02ml6fv0
If you have a complaint following an insurance claim for flood damage, we may be able to help. Our service is free and easy to use. Find out more about how to bring your complaint: financial-ombudsman.org.uk/consumers/comp… #Insurance #Flood #Complaints
If you have a problem with your bank, insurance company, pension or credit card, we’re here to help. You can complain to us directly. Our service is free, and easy to use. See our step-by-step guide on how to complain: financial-ombudsman.org.uk/consumers/how-… #FinancialServices #Ombudsman
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1K Followers 468 Following Camden Carers #community #carers #camden #northlondon #london #carersincamden@financialombuds Thanks for your prompt response spoke to Gemma who was brill. I will now push forward with a complaint
Some very happy @Eirias teachers collecting PCs. Thank you once again to @financialombuds for their incredible donation! This couldn't have been possible without the incredible @Bus2Sch #makeadifference
North Wales @YsgolBrynElian a lot of schools just made very very happy. Thank you to all the team at @financialombuds who made this possible! Amazing 😍😊😁
@YsgolBrynElian you are so very very welcome. All made possible and a big thank you to our amazing friends who care so much about re-homing and education. @MatthewPick1 @GabyRoslin @TVNaga01 @financialombuds @HarrowGreen
Seriously? That is going to #MakeADifference! 💚♻️ wow! The students in North Wales are going to smash the #DigitalDivide. Thank you @financialombuds @BBCNews @MatthewPick1
Our year 12 are so grateful for the desktop PC’s from @financialombuds - The difference that this will make to our community is incredible! @Bus2Sch #MakeADifference #colwynbay#conwy
Congratulations to @financialombuds on being shortlisted for the 2021 #BusinessContinuityAwards - Wishing you the very best of luck on the night! 🏆👏🥳
One year on my struggle to get Northern Rock NRAM to write a simple letter is over. And they’ve paid me compensation thank you to @financialombuds
@financialombuds l would just like to thank Jude for responding to my tweets and trying to help me.
@financialombuds @EE @BBCWatchdog @MartinSLewis Thank you for your help @financialombuds
.@financialombuds After what seems like forever I finally got all my money back from my bank. Thank you so much to the Ombudsman fantastic service, can’t thank you enough 🙌🏻🙏🏻✨#grateful
My deep thanks to @financialombuds who got @Barclays to refund me in full 10 months after I was a victim of online payment fraud and they only refunded me half of the £5.8k stolen, contrary to the Banking Code in such cases. And I even offered the bank to settle at £1k less 😀
Our MHFA Journey came to a fantastic end today, what a privilege to spend time with these awesome guys from @financialombuds. What great energy you all had, wishing you all the best, and welcome to the MHFA family!
@financialombuds @ScottishWidows @financialombuds many thanks for your reply to my DM this morning
What better way to celebrate #OmbudsDay than to come and work for one of our members? There are various roles currently available with @OmbudsmanWales @PensionsOmbuds @financialombuds and the Financial Services Complaints Commissioner ombudsmanassociation.org/jobs.php
Lovely write up from @financialombuds volunteer who took part in a befriending call yesterday. 🤗 #befriending #reducingisolation #volunteer #ELBA
Thank you very @financialombuds for kind response to my plea and your advise. I have recieved my refund of $2488 from @NETELLER. Thank you @NETELLER your kind action to my request.
So great to see companies ranging from @PwC @IBM @NHS @financialombuds et al being named as some the best employers for Diversity and Inclusion at the @en4ei Diversity & Inclusion Virtual Awards. 👏👏👏👏 #Diversity #Inclusion #Equality #Awards bit.ly/3eiDmgw
Congratulations to @financialombuds and @NELFT on being named the joint overall winners in the public sector at the #enei awards. x.com/en4ei/status/1…
#enei is pleased to announce Financial Ombudsman Service @financialombuds and North East London NHS Foundation Trust @NELFT are the joint Overall Winners for the Public Sector! Congratulations! #eneiAwards2020
Congratulations @financialombuds on your achievement! Delighted to be named joint Overall Winners alongside you! 🎉
We're delighted to be named alongside @NELFT as Overall Winners for the Public Sector in this year's #eneiAwards2020. Congratulations and thank you to everyone involved in this achievement, including our Embrace network.