DVSAnalytics @dvsAnalytics
We develop workforce optimization and workforce engagement software including interaction recording, quality management, analytics and workforce management. DVSAnalytics.com Scottsdale, AZ Joined July 2010-
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Are you looking to do more in your credit union contact center? Download this infographic and see the 7 Benefits of Workforce Optimization for Credit Unions. bit.ly/3SUlCh1 #creditunion #wfo #contactcenter #callrecording #workforceoptimization
See how DVSAnalytics has helped optimize the contact center at Andrew Wommack Ministries in this case study. Download the full case study here: bit.ly/3JKICuF #wfo #contactcenter #callrecording #qualitymanagement #contactrecording
When it comes to WFO, DVSAnalytics & Mitel are the perfect pair. Our integration offers your business a lower TCO when compared to our competitors. Discover why DVSAnalytics and Mitel go hand-in-hand and the benefits of this pairing in our recent blog: bit.ly/3BH5R6I
When it comes to a workforce management solution, cost is one of the most important factors to consider. Read our latest blog to find out how cost effective it is to implement a WFM strategy. bit.ly/3yRPLFN #WFM #workforcemanagement #costsavings #callcenters
Happy Independence Day from our team at DVS. We hope you have a great day celebrating our amazing country!
Avoid the complex, expensive entry into Speech Analytics. Instead, start your journey with ElevateQM and use the Out-of-the-Box applications to view new business intelligence. Read more about the essential tech bundle for Contact Centers: loom.ly/ASs0y8g
We are excited to announce the launch of the new Customer and Partner Portals. Find current product documentation, product information, webinars and training, and see how to contact Support all in one place: loom.ly/tmabiGI
In today’s contact center, it’s critical that your Workforce Management solution accommodates a multi-skill, multichannel environment. Create detailed, accurate staff forecasts based on historical data with DVSAnalytics WFM. Read more here: dvsanalytics.com/workforce-mana…
Our newest White Paper, "A Buyer's Guide to WFM", everything you need to know about workforce management. Download it here to learn more about must-have features and questions to consider when shopping for a solution: loom.ly/a8YTap0
Why leave data untapped? DVSAnalytics solutions provide Dashboards that display key metrics, represented graphically, to illustrate data trends important to the user, team and contact center. Learn more about how you can leverage critical data: loom.ly/wB-wCFo
According to a recent study by PwC Digital Consumer Research, the physical location of credit unions and banks matters increasingly less to consumers. What matters most to today's customers? Fast and accurate service. See how DVSAnalytics can help: loom.ly/DxoFDp4
Consider: in a 100-agent contact center, a 10% increase in agent productivity is the equivalent of adding 10 agents into the schedule pool without having to hire a single person! Learn more about what DVS WFM solutions can do for you and get a demo today: dvsanalytics.com/request-a-demo/
A recent McKesson article noted how practitioners benefit from effective call centers: "Patients today have options. That’s why, on the phone, every interaction must be perfect." Invest in your agents with DVSAnalytics to improve performance up to 70%. loom.ly/K4XqWjI
Access new analytics-based customer intelligence with the comprehensive contact center package, ElevateQM, competitively priced to give you everything you need and nothing less. Learn about the five benefits of ElevateQM: loom.ly/ASs0y8g
DVSAnalytics provides Licensing and Deployment options to meet your unique needs, whether you require a SaaS solution to adapt to seasonal demands or an on-premise solution. Learn more about how you can lower the Total Cost of Ownership: loom.ly/6X-5Hbs
While some contact centers still agonize over spreadsheets and others use workforce management systems that are complicated and expensive, DVSAnalytics Workforce Management (WFM) is the most efficient solution, designed to give you exactly what you need. loom.ly/MrTSUQI
Discover root causes for your wins and challenges with DVSAnalytics Interaction Recording. Capture voice and screen recordings to identify opportunities for agent training and contact center optimization. loom.ly/mN98Snk #contactcenter #qualitymanagement #speechanalytics
DVSAnalytics wants to wish you a very happy New Year! Here's to another amazing year of empowering agents and exceeding expectations in 2022.
With its all-inclusive licensing, DVSAnalytics Workforce Management (WFM) enables you to monitor your staff with real-time adherence. Accurately forecast and efficiently schedule your team, whether on-premise or working from home. loom.ly/rRV5UzE
From the entire team at DVSAnalytics, we want to wish you a very Merry Christmas! 🎄 🎁
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