Nilufer Erdebil @digitalNil
Empathy-Focused | P.Eng | MBA | PMP | Author | CEO @Spring2Inno | TEDx Talk: https://t.co/AQ90Hd7etW | Book: https://t.co/5lhCQi5dT9 #DesignThinking spring2innovation.com Ottawa, Ontario, Canada Joined March 2008-
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The key to growing any skill or mindset is to have repeated experiences that turn it into lasting changes in our minds.
Knowledge and experience, without curiosity and experimentation, limit us to what we already know. #DoUnlimited
Has an early practice session this morning- getting ready to compete again.
Can’t believe it’s been a year since my book launch !!!!! spring2innovation.com/future-proofin…
Can’t believe it’s been a year since my book launch !!!!! spring2innovation.com/future-proofin…
Design thinking is a systematic approach that forces us to think about the full picture & helps circumvent our natural tendencies to jump into solution mode. We’re often really good at diving straight into solution mode – which is actually the ideation phase of #designthinking.
If employees feel they belong to your company, they're part of a culture they value, they will not only be happier but also work harder & be more loyal. What type of culture are you designing? #designthinking #culture
If you can't identify a problem you won't be able to identify a solution. #DesignThinking
Failing to incorporate human-centered design can result in a lack of empathy for users, leading to products that are inaccessible to those with disabilities or different needs. #InclusiveDesign #Accessibility
Culture is an outcome. Change management is a tactic to influence culture.
Leaders must either invest a reasonable amount of time attending to fears and feelings, OR squander an unreasonable amount of time trying to manage ineffective and unproductive behaviour. -Brene Brown
Culture changes through people making changes consciously, repeatedly and in small increments.
People can deal with a lot of change if it is coherent and part of a larger whole. - William Bridges
Think through the emotions you want your customers to feel. Ask yourself: are we attempting to promote positive emotions or remove negative ones? #DesignThinking #business #b2b #CustomerExperience #loyalty
When design thinking is applied for enhancing culture and increasing collaboration in organizations another layer of benefits emerge with increased communications, fewer silos, and increased engagement. #designthinking #culture #collaboration #HCD
'When faced with a difficult question, we often answer an easier one instead, usually without noticing the substitution.' - Daniel Kahneman (Thinking, Fast and Slow)
Why are #leadership, negotiations & empathy considered "soft skills" when it involves some of the hardest work? Understanding & responding to the needs, interests & desires of other humans #DesignThinking #empathy #humancentreddesign
One of the executives in this morning’s workshop has created a solution to my turning on a shower problem. Back to basics. #denver
The more an organization encourages creativity, the more people feel like they can experiment with different ways to problem solve, arriving at new and diverse types of solutions. #creativity #problemsolving
Another great session this morning working with CEOs to unpack and provide deeper clarity on customer and employee challenges.
Rob Butler 🇨🇦 @RobButler
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So great to be at the launch of my friend @digitalNil’s new book, Future Proofing by Design—which tackles the importance of Design Thinking in Public Sector innovation. Congratulations Nilufer!
⚠️ COMMUNITY ALERT ⚠️ FOR LANSDOWNE AND SURROUNDING AREA APRIL 27-28, 2024 See thread with summary of the alert and further sources in replies 👇
Well, 2024 fastpitch pre-season started tonight, so good to be back on the diamond with the @RoguesFastball boys! 46th year of fastpitch for this Guy! Knees still holding up for this catcher... @BMFLFastball
@digitalNil I do the reverse: identify solutions to problems that I have yet to encounter… #TGIF
@digitalNil One vendor attempt to implement the workshop sketch?
Culture changes through people making changes consciously, repeatedly and in small increments.
Education and Sharing Day may have US origins, but it should prompt Canadians to ponder our educational accomplishments and maintain our momentum going forward. spring2innovation.com #Spring2Innovation #DeeperClarity #EducationAndSharingDay #EmpowerThroughEducation
The biggest challenge in CX today? Proving ROI. 📈 Can AI be the answer? Find out on this week’s #ForresterPodcast as Principal Analyst Pete Jacques previews his upcoming session at #ForrCX. forr.com/444aLqB
Following up on the successful @AiotCanada Spring Summit … I penned some words on how the summit meshes with AIoT Canada’s mission and why the climb to the summit (event)🏔️ Read on … ➡️aiotcanada.ca/climb2summit #AIoT #AI #IoT #gcdigital #IoTcommunity #DigitalTransformation
While chatGPT's voice interface doesn't look like much, it's very cool to have a two-way conversation with the AI. Before long, talking with it began to feel very natural.
Thank you to Prime Minister @JustinTrudeau for visiting me today and for a great discussion. It's the first time a sitting prime minister has visited Ottawa City Hall for a meeting with the Mayor. We talked about working together to address Ottawa's unique and immediate…
Countdown: Only 4 weeks until our Design Thinking Certification course starts! Gain insights from experts on modernizing programs, policies and services, with a focus on resilience and adaptability. Learn more or register—ow.ly/TovY50R6NfK #Spring2Innovation #HumanCapital
You won’t enjoy a 20 year marriage if you don’t focus on how you show up today. You can’t enjoy a successful business and retirement if you don’t focus on how you build today. You can’t enjoy a healthy body in your old age if you don’t focus on how you move today. Focus on…
Co-creation is a confluence of people coming together to ignite innovation and build on top of each other’s ideas and creativity.
Great deeper clarity session today working with business owners and CEOs. Today we were working on alignment and deeper understanding of customers and employees.
At #measurecamp, you not only get to sit in on sessions, you get to run them! Grateful for @albanyanalytics co-hosting this one with me during NYC's inaugural event! #measurecampny
I lived in NYC for 11 years. Age 23 through 34. Had my 3 kids here. Filed for divorce here. It’s crazy how coming back to the city helps me reconnect to myself - who I was, who I’m becoming. Growth and change are beautiful and so is NYC on a warm spring day!