BethAnne @codghoti

Political views: give love. Religious views: give love. Porto, Portugal Joined March 2015

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BethAnne @codghoti

3 years ago

What the fax?! I guess faxing isn’t dead 🤷‍♂️ Use Dropbox Fax by @DropboxSign to send and receive faxes from anywhere. #DropboxFax app.hellofax.com

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@Iberia_en Please note that I was trying to use it to buy flights that would cost more than twice as much as the voucher value, so you would have received even more money from me. Please extend the validity as a gesture of goodwill and, in fact, for the airline's own financial benefit.

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BethAnne @codghoti

4 years ago

@Iberia_en Hi. Usually when a date like this is given, it's the last day on which you can use the thing. Nothing in emails or on your site gave me any reason to expect otherwise in this case. You *can* do something - you can make this right and, one way or another, return my money. Thanks.

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BethAnne @codghoti

4 years ago

@Iberia_en I have a voucher with a "validity date" (translated from Portuguese) of today. Just tried to use it, but site says it's expired. Any reasonable person would think they could still use it *on* the validity date. How do I get it extended or refunded? Thanks.

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BethAnne @codghoti

4 years ago

@airfrance We're flying from Portugal to the US (via Paris) soon. Are *saliva* covid tests accepted, as long as they're RT-PCR? (Please don't suggest TravelDoc—it doesn't seem to directly specify this, so I want to double-check with an actual person.) Thanks!

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BethAnne @codghoti

5 years ago

@Iberia Buenos días. I used a voucher (and credit card) to buy a ticket, and now the schedule has changed significantly. Can I get a full refund to my CC, or will it be split up between voucher and CC?

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BethAnne @codghoti

6 years ago

@easyJet Please respond to my DM. I haven't heard anything from you for a month now.

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BethAnne @codghoti

6 years ago

@easyJet Hi. I've been waiting two weeks for a reply to my latest DM. It shouldn't be this hard to get a refund I'm legally due. Considering a formal complaint as my next step if this isn't resolved soon.

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BethAnne @codghoti

6 years ago

@dannyairways @LauritaMelC Sure! I'm attaching a screenshot from the email I received from Europe Direct. Here's the link they included: eur-lex.europa.eu/legal-content/…

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BethAnne @codghoti

6 years ago

@easyJet Thanks, just sent a DM.

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BethAnne @codghoti

6 years ago

@easyJet Hello! It looks like you're now processing refunds within 30 days. I requested one on June 20th and haven't heard anything yet. Would appreciate an update. Thanks.

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BethAnne @codghoti

6 years ago

@LauritaMelC Ah! Last person I talked to insisted it wasn't a cancellation, there wasn't a way to inform EJ we wouldn't be on the plane (without cancelling on my end), and they didn't think I was eligible for a refund. Guess I got the wrong person! Not eager to wait on hold again, though...

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BethAnne @codghoti

6 years ago

@LauritaMelC Hey! I just got written confirmation from Europe Direct that flight number change = cancellation. Have you heard back from EJ or CAA? Been able to refuse new flight and/or request a refund? (I requested a refund a few weeks ago and haven't heard anything yet.)

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BethAnne @codghoti

6 years ago

@LauritaMelC We'll miss you all!!!

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BethAnne @codghoti

6 years ago

@vydnic @LauritaMelC @easyJet DM sent! Also, more info here: europa.eu/youreurope/cit…. And phone numbers for European Commission if you'd like to call yourself: europa.eu/european-union….

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BethAnne @codghoti

6 years ago

@LauritaMelC @easyJet Just called the Euro Commission help line and they confirmed situation *does* constitute a cancelled flight and I have a right to not accept the new flight and receive a refund instead. They'll send email confirmation soon. You may want to contact your CAA directly, too.

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BethAnne @codghoti

6 years ago

@LauritaMelC @easyJet Agreed! My flight number change even indicates that it's a different airline within the EasyJet Group operating the new flight. I've also submitted a query here with the European Commission to ask for clarification, in case you want to do the same: ec.europa.eu/transport/them….

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BethAnne @codghoti

6 years ago

@LauritaMelC @easyJet @easyJet I would also like to know this answer (urgently, as my flight is very soon and I've been getting inconsistent answers from call center agents). I would think so, based on this language from the European Union.