PSA to all ecom brand owners.
Tomorrow (June 3rd), Shopify is changing your checkout fields by default:
- Contact method: "email or phone" becomes email only
- First name: optional becomes required
- Phone number: hidden becomes optional and visible
If you’ve never customized these fields then Shopify changes them for you. You didn't ask for it but they're doing it anyway.
Here's how to stop it:
Open Settings > Checkout and manually set these fields yourself before June 3rd. A field you control is a field they can't touch.
The only stores getting overridden are the ones who left their checkout on default.
Just remember this for next time, Shopify can reach into your checkout and change how you collect customer data on a date you didn't pick, and the only reason they can is that the checkout was never really yours.
Small change this time but who knows what’s coming next.
The comments under this post tell you the real story.
The top reply says "this is the first time we are hearing about this." Every operator under it is describing the same broken escalation. Form responses, no human, months of waiting while their business burns.
At this point, no one running serious volume should relying entirely on a platform where:
- The signals deciding their survival are hidden until they are used against them
- The escalation process is broken by the public testimony of the people using it
- They will never be large enough to ever make any of this change
To be clear, Shopify Payments has its place. The problem is depending on it as your only rail.
The brands we have taken past 7 figures still use Shopify Payments, but they also own their payment infrastructure underneath it. They see every signal in real time and have direct access to their banks. When something goes wrong they walk in with proof and handle it like an adult business instead of waiting on a form email from a risk team that does not know their company exists.
If you want to escape the Shopify Payments dependency trap, we wrote a step by step guide on how to get started. Link is in the comments.
We get a lot of questions about why Shopify Payments are disabled after risk reviews, so I want to be direct about what we do, why we do it, and what the data shows.
We often hear "My chargeback rate is only X… why is Shopify acting on my store?"
While chargeback rates are one
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