WoodSpring Suites @WoodSpringStay

Extended stay hotels with in-room kitchens, guest laundry, free wi-fi and more. Save with weekly and long-stay rates. Social care hours: 7am-10pm CST M-F. woodspring.com/ourbrand 300+ Locations Nationally Joined July 2010

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WoodSpring Suites @WoodSpringStay

23 hours ago

In this way, we can properly assist and address this matter as soon as possible. We appreciate your understanding while we work to provide a fair resolution. -VB. 2/2

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WoodSpring Suites @WoodSpringStay

23 hours ago

@_jessicaxmarie Hello, Jessica. We regret the automated response sent via private messages. Kindly note that we have not received any messages in our inbox. Please email us all the details about your reservation at [email protected]. 1/2

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WoodSpring Suites @WoodSpringStay

2 days ago

@_jessicaxmarie Please include your email, phone number, and mailing address associated with your Choice Privileges account. We appreciate your time and will be waiting for your message. -VB. 3/3

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WoodSpring Suites @WoodSpringStay

2 days ago

Our apologies for the automated message received. We want to report this matter immediately. We kindly ask you to DM us more details about what happened, including the hotel address, date of arrival, and name on the reservation. 2/3

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WoodSpring Suites @WoodSpringStay

2 days ago

@_jessicaxmarie Hello, Jessica. Thank you for sharing your honest feedback. We sincerely regret the unpleasant experience you have gone through; having ants in your bed and not receiving proper assistance does not reflect the service we aim to deliver. 1/3

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WoodSpring Suites @WoodSpringStay

3 days ago

@ChefRykard Chef, please feel free to email us at [email protected] and include the information requested in our previous comment, along with details about your concern. We appreciate the opportunity to review this matter and look forward to hearing from you. ~JR

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WoodSpring Suites @WoodSpringStay

3 days ago

@padyywack We're sorry to learn about the issue you observed regarding the room door. Guest safety and security are very important to us and to help us look into this matter further, please DM us with the dates of your stay, and any additional details you can provide. ~AP

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WoodSpring Suites @WoodSpringStay

3 days ago

@ChefRykard Please send us a private message with additional information about your stay, including the hotel location, dates of stay, and your contact information, so we can help direct your concerns to the appropriate team. ~AP 2/2

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WoodSpring Suites @WoodSpringStay

3 days ago

@ChefRykard Hi, Chef. We understand your frustration and appreciate your desire to share feedback regarding the conditions you encountered. If you would like to provide details, photos, or documentation for review, we'd be happy to assist. ~1/2

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WoodSpring Suites @WoodSpringStay

2 months ago

@LatishiaE51540 We are concerned about your feedback, Latishia. Please send us more details via DM. We look forward to assisting you. -KL

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WoodSpring Suites @WoodSpringStay

2 months ago

@LatishiaE51540 Also, include more details about the issues found. If you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. We'll be waiting for your message. -ZM 2/2

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WoodSpring Suites @WoodSpringStay

2 months ago

@LatishiaE51540 Latishia, we've heard that you might be having an unpleasant experience at one of our hotels. Feel free to send us a DM with the hotel's address, arrival date, and the name on the reservation. 1/2

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WoodSpring Suites @WoodSpringStay

6 months ago

@MichaelMcA43058 Please send us a DM with any details you were provided by the property regarding the denial and the hotel's address. Thank you, and we look forward to hearing from you. -ZM 2/2

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WoodSpring Suites @WoodSpringStay

6 months ago

@MichaelMcA43058 Thank you for bringing this to our attention, Michael. We’d be happy to look into this further, but we’ll need a bit more information to better assist you. 1/2

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WoodSpring Suites @WoodSpringStay

10 months ago

@MichaelMcA43058 Anytime, Michael. We're happy to help. ~JR

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WoodSpring Suites @WoodSpringStay

12 months ago

@EasyGrooVe74 Please send us a DM with the details of your stay, including the booking information. Kindly also provide the phone number, email address, and mailing address associated with your Choice Privileges account. We’ll keep an eye out for your reply. ~SR 2/2

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WoodSpring Suites @WoodSpringStay

12 months ago

@EasyGrooVe74 Hello there, Solo. I'm truly sorry to hear about your experience at one of our hotels in Ankeny, Iowa. It's completely understandable to feel frustrated when expectations aren’t met. Your concerns are important to us, and we’d like to look further into this for you. 1/2

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WoodSpring Suites @WoodSpringStay

a year ago

@tsincere36 We’ll make sure your concerns are shared with the appropriate teams for further review. -KL 2/2

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WoodSpring Suites @WoodSpringStay

a year ago

@tsincere36 We take comments like yours very seriously and want to better understand what happened. Please send us a DM with more details, including the location, dates of your stay, and your contact information. 1/2