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@provensportie Hi Melanie, this represents the additional costs associated with this service, including picking, packing and delivering your order within a rapid timeframe. ^Matt
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@diginoo Hi there, I'm so sorry this has gone off! Can you send us a DM with your order/receipt details and where you got this? Thanks ^ Lisa
@AndyInBanstead Hi Andy, thanks for reaching out. There's been a technical issue with the refrigeration in our Banstead branch, which they're working to have sorted out as quickly as possible. We are sorry for any inconvenience this may be causing. ^Karen
@hayleyhenshaw Hi Hayley, thanks for reaching out. I'm sorry you've been left waiting for a response from us about your potatoes. So we can have a look into this for you could you please send us a DM with your full name, address, email and any case numbers you may have. Thank you. ^Tnaya
@aukastout Hi Alastair, we are sorry for any inconvenience this has caused by your card being retained in the machine. As the ATMs are managed & restocked by a third party, it's always best to contact your card provider immediately if something like this happens. ^Karen
@MaGeKeji Hi, thanks for your reply. Spend on 3rd party sites, like Uber Eats, doesn't count towards any qualifying spend for Little Treats. Sorry for any disappointment caused. ^Alan
@barbzinsa So sorry you've been left feeling disappointed about our offer ending 🧀 please keep an eye on your My Waitrose account for more offers and vouchers coming soon! ^Amy
@NumberTenCat Hi there, thanks for reaching out. It is best to have your MyWaitrose card scanned first, as that adds the total to your accumulation for Little Treats total before any reductions from any vouchers you may have are applied. I'm sorry, it's not better news. ^Karen
@poole_reece Hi Reece, we operate a 'Challenge 25' policy, in reference to any age restricted sales products. This means any customer purchasing age restricted products, may be asked to provide proof of age if our Partners are not confident our customer looks to be age 25 or over. ^Angela
@MaGeKeji Hi there, it might be worth checking that your MyWaitrose account is active, up to date & still linked to your Uber Eats account, as we're unable to see this from here. ^Karen
@ejmcrawford Thank you so much, Elizabeth, for such amazing feedback for our Partners. We love to hear what a great service they're providing for our customers. ^Karen
@HawthorneSJJ Hi Stephanie, if you'd like to send us a DM with more information, I'll be happy to help from here? ^Amy
@mancgas It does mean that prices in our regular Waitrose branches will vary from those in service stations. Thank you. ^Tnaya 2/2
@mancgas Hi there, unfortunately we don’t set the prices in our Waitrose shops within service stations. This is done by Welcome Break, and applies to all retailers to ensure prices are competitive within the service station sector. 1/2
@KayleighAnne__ Hi Kay, I'm so sorry to hear that you've not received your delivery. Can you please DM us with your order number, full name, address and postcode, so we can look into this for you? Thanks. ^Steph
@TabbyParent Hi Nicola, we're sorry to hear that your local branch didn't have the products available & for any disappointment this may have caused. ^Karen
@LessGrumpy Hi there. I'm sorry for any disappointment caused. Your order is picked from your nearest store. Although our website shows all products we stock in our stores, availability of substitutions is dependent on store stock at the time of picking. Best regards, ^Lynda.
@wearesiam 2/2 they work closely with our producers and suppliers, alerting them to any concerns raised. ^Danielle
@wearesiam 1/2 Hi, we're keen to offer the best customer experience & quality food. I'm sorry to see hear your disappointment with the quality of the steak, beef & chicken you've purchased from us. Feedback is important & I'll share your observation with our Quality Team as
@JaneMeRoper Hi Jane, I'm so sorry to see this! Our teams do their best to ensure this doesn't happen. So we can feed this back, can you please DM us with your receipt, full name, address and email? ^Steph
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