WMG Customer Service @WMG_Support
Official @warnermusic E-Commerce Customer Support! DM for order and product related inquiries or click link in bio. UK Support: @wmg_support_eu linktr.ee/wmg_support USA Joined April 2016-
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Hi folks! If you are waiting on codes for @edsheeran , we're working on getting your codes to you this morning. If you've already emailed us, your code is on it's way!
Hi peeps! If you're having issues placing your order for @edsheeran . Please could you contact us directly at [email protected] & we'll be on hand to assist you. We're looking forward to hearing from you. WMG UK & EU.
Hello @devm4a It has come to our attention that you had some issues with your Lizzo order. I am so very sorry for the trouble. Please reach out to [email protected] with your order details, name, email address and mailing address and I will try and sort for you.
Due to the reduction in customer services on Twitter over the Xmas and New Year, we would like to advise that if you have a query please email us here: [email protected] rather than send as DM. Thanx in advance for your co-operation. WMG_Support
Liam Gallagher Manchester and Glasgow gigs. Pls be advised tickets will be available from 09:30 AM GMT, via Ticketmaster. If you still haven't rec'd your access code pls contact us here: [email protected] by 8:00 AM tomorrow, so we can help. Thanks, WMG_Support
In the meantime we can only apologise again, we've learnt from this and hope we can do better next time. Thank you. WMG_Support.
What we would like to advise you is that if you've emailed us here: [email protected], we have your details already so no need to contact us again. We will be updating you in less than 24 hours. So please do look out for our email.
We've been trying to work on a resolution for those of you who experienced this. It took a little while to resolve and this caused a delay in us getting back to your DM.
Hi, firstly we would like to sincerely apologise for your experience during the Liam Gallagher pre-access sale for Knebworth. We understand that a number of fans were unable to either purchase tickets in good time or didn't receive their codes.
If you've already emailed us here we have some news regarding your pre-access tickets please do keep an eye on your inbox for more news. Thank you. WMG_Support
For any presale queries regarding Liam Gallagher presale. We really apologise that we weren't able to get back to you in time there has been a very high demand for this event. Email: [email protected] please email us here and we can get your access code sorted.
Hello @raniel_rs - Sorry about the delay with your @iamjojo order. Could you please email [email protected] with your order number and email address so we can look further into this for you. Thank you!
Hello @_NiamhCJ It has come to our attention that you are having issues with your ATL store order. Please email [email protected] and we will look into it as soon as possible. Thank you!
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@NonesuchRecords @WMG_Support Yes, I am. They aren't responding anymore but I'll try again!
@amber_brooke10 @KellyClarksonTV @jasonhalbert @lifeofT @WMG_Support ? They helped with my vinyl order from the store.
@WMG_Support Placed an ARIZONA order in august and upon delivery it was incorrect. Can’t get through on the contact us page on their site. Can I get some assistance?
@WMG_Support hey can you please get back to me on my email asking for an update?? it's been two weeks already for the love of Christ 😕 like I'm already pissed at you guys for almost canceling my order I waited a month for and now I have to wait even longer? like wtf
@WMG_Support @waterparks ty but i already reached out! theres a replacement on the way when its off backorder
@eeveetch @scrapbqby @CBNation_twt @MelanieLBBH reach out to @WMG_Support
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@WMG_Support @edsheeran can you answer my DM please?
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@WMG_Support @awsten @waterparks hi! i was eventually able to place the order and it seems like everything is good!
@WMG_Support @GratefulDead Customer support advised that I switch browsers and it worked! Thanks for the concern!
@WMG_Support Hi thanks but found out that my local post office just had my package sitting there for weeks
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