The Vanguard Method @VanguardMethod
Going beyond command and control management beyondcommandandcontrol.com Joined February 2013-
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Preparing for a seminar hosted by Mike Jackson, preeminent systems thinker. He suggested students watch A Brief History of the Vanguard Method to warm up. Had to watch it myself – had forgotten doing it. And I recommend it to anyone interested: youtu.be/FkVE-ZeRyVs
Mike Jackson, preeminent academic, systems thinking, sent me a note: “…love what you say in your recent newsletter about complexity theorists!” It is a reaction to the #HumanLearningSystems ‘guidance’. My occasional newsletter here: beyondcommandandcontrol.com/newsletter/
Vanguard would offer systems conveners a P45. It is the job of leaders to change the system. Can't be delegated.
Vanguard would offer systems conveners a P45. It is the job of leaders to change the system. Can't be delegated.
Noooo... it ain't about participation, it's about knowing that to study to reveal the flaws in the current system and open the eyes to the scope for improvement. Nothing wrong with HLS ambitions. Just no useful method.
Noooo... it ain't about participation, it's about knowing that to study to reveal the flaws in the current system and open the eyes to the scope for improvement. Nothing wrong with HLS ambitions. Just no useful method.
What’s missing from #HumanLearningSystems? Guidance on what to study and how to study it. Change to people-centred services requires a change to the system, it is a normative shift. Nothing in HLS guidance helps with that.
I resolved to avoid argument on Twitter – it is not a medium that is conducive to constructive debate between people with different mental models. But #HumanLearningSystems arrived in my feed. It purports to be a systems approach to health and care systems. Oh dear. More later.
I doubt #HumanLearningSystems will achieve its (worthy) ambitions. Our health and care services are not complex systems, they are unnecessarily complicated systems. Improving them requires removing the causes. This won’t be achieved by the means offered in HLS.
I stand corrected. But it is true to say that having presented evidence on (a) reasons for costly policy failure and (b) profound results from better service designs, both counted for nothing as they didn't fit the political narrative.
I stand corrected. But it is true to say that having presented evidence on (a) reasons for costly policy failure and (b) profound results from better service designs, both counted for nothing as they didn't fit the political narrative.
ZBB is, simply, start with nothing. Then guesswork and conjecture. The way we've been working with 'money' is: distinguish between money spent that is of value to service users and, then, money spent on everything else. Need to know what matters to user (as you would!)
ZBB is, simply, start with nothing. Then guesswork and conjecture. The way we've been working with 'money' is: distinguish between money spent that is of value to service users and, then, money spent on everything else. Need to know what matters to user (as you would!)
@ExeterCouncil @ExeterCX @KensingtonRoyal Congratulations!
I told @Jeremy_Hunt that the problem with the NHS is lack of continuity. To provide it we need to change the system. He agreed with the problem but said IT would fix it. Didn’t did it? Now he talks of changing the system, but what does he mean?
A target is an arbitrary measure driven down a hierarchy. If measures related to purpose are used where the work is done to understand and improve the work they aren't gamed. Such measures are actual, not arbitrary.
A target is an arbitrary measure driven down a hierarchy. If measures related to purpose are used where the work is done to understand and improve the work they aren't gamed. Such measures are actual, not arbitrary.
The key issue is measures must relate to purpose. All command-and-control measures don't. Hence they drive things in the wrong direction.
The key issue is measures must relate to purpose. All command-and-control measures don't. Hence they drive things in the wrong direction.
HMG is reported to be spending £3m a day storing PPE. Should have gone to @stockrightnow
Consumer Duty shifts the locus of control from the regulator to the regulated. Herewith a method for compliance that is fast, low-cost, knowledge-based and will strengthen competitive position. tinyurl.com/DesigningFor-C…
More here: beyondcommandandcontrol.com/events/vanguar…
Beyond Command and Control: a four-day programme Get the basics of the Vanguard Method. This four-day course takes leaders who are systems thinking beginners straight into the work to learn about sub-optimisation in their organisation and how to remove it.
#ConsumerDuty, the new regulations for financial services, impress me – radically different and ought to be studied by all regulators. I submitted comments to the FCA consultation. Read them here: beyondcommandandcontrol.com/consumer-duty/…
We discuss what it will take to improve care systems (and save money).
We discuss what it will take to improve care systems (and save money).
John Seddon @JohnWSeddon
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You ever had to put together a presentation that you're really pleased with? Thats me today.
I doubt #HumanLearningSystems will achieve its (worthy) ambitions. Our health and care services are not complex systems, they are unnecessarily complicated systems. Improving them requires removing the causes. This won’t be achieved by the means offered in HLS.
What’s missing from #HumanLearningSystems? Guidance on what to study and how to study it. Change to people-centred services requires a change to the system, it is a normative shift. Nothing in HLS guidance helps with that.
Noooo... it ain't about participation, it's about knowing that to study to reveal the flaws in the current system and open the eyes to the scope for improvement. Nothing wrong with HLS ambitions. Just no useful method.
@JohnWSeddon Couldn't you replace HLS with something else and it would still be generally true? (thinking about Agile here). Too much focus on structures and propositions, not enough on participatory engagement.
@mounty_county @iofiv @dadwithahat1 @ppp_pcbaffled Setting targets leads to ingenuity in achieving them @VanguardMethod and John Seddon have written about this extensively but still the targets come. Never mind the quality feel the width !
ZBB is, simply, start with nothing. Then guesswork and conjecture. The way we've been working with 'money' is: distinguish between money spent that is of value to service users and, then, money spent on everything else. Need to know what matters to user (as you would!)
Zero based budgeting has found its way onto my radar. Can see the intent; no tweaking budget, have a reset. If we’re doing this, might we do a zero based values exercise first? What REALLY matters, specifically? How do we want to feel about what we do? Anyone done ZBB like this?
Congratulations @ExeterCX from all at Exeter City Council. We are incredibly proud of you for receiving your MBE today from @KensingtonRoyal.
I told @Jeremy_Hunt that the problem with the NHS is lack of continuity. To provide it we need to change the system. He agreed with the problem but said IT would fix it. Didn’t did it? Now he talks of changing the system, but what does he mean?
Consumer Duty shifts the locus of control from the regulator to the regulated. Herewith a method for compliance that is fast, low-cost, knowledge-based and will strengthen competitive position. tinyurl.com/DesigningFor-C…
See this: beyondcommandandcontrol.com/shop-2-2/webin…
*Health & care hive mind* 🤔: what is the best example of a design-led product or service transformation in health and care that shows strong evidence of improved operations, experience or outcomes?
Bless you @NWCareCoop, bang on.
Four pages! Don’t obsess that it is about regulation for ‘financial’ services but see simply and clearly how to ‘regulate’ and ‘run’ services in a way that actually works for the people who use them....
We discuss what it will take to improve care systems (and save money).
"They're looking at you through their specialist lens - which is governed by their budget." In this week's interview, we sat down with @JohnWSeddon, originator of the Vanguard Method, to talk social care reform & the importance of narrative in governance: lght.ly/411i2fn
Yes, changing the locus of control in regulation from the regulator to the regulated. Think I'll be tweeting more about this...
Hence the "blame system" is to be replaced? Any approach for that?
Deming pointed out: A regulation is justifiable if it offers more advantage than the economic waste that it entails. The economic waste is more than the costs of bureaucracy in both regulator and regulated. The big cost is regulation making performance worse. More to come…
I didn't really have time to attend but I'm very glad I did! An exceptional and deeply uncomfortable seminar from @TominCumbria this am on wilful blindness, failure, regulation, accountability and recovering real public service.Thx to @JohnWSeddon,@VanguardMethod for organising!
@IolantheFowler @ralanshirley @DrSimonHodes @parthaskar @olliehart7 @LucyD2020 @AmarRughani @DrAmirKhanGP @TomHoldsworth7 @rcgp @AllyD4473 @alliedgeler @primarycareshef @DeanEggitt @sarahHepworth @fhussain73 @s Arrived. Thanks for the tip @IolantheFowler
Highly applicable 2 the current situation in health&care. We have real opportunities 2 do more of #wmty, stop wasting precious resources by reducing #FailureDemand and this will guarantee to put smiles on more faces - plp receiving services & staff. #LetsDoIt @VanguardMethod
@IolantheFowler @ralanshirley @DrSimonHodes @parthaskar @olliehart7 @LucyD2020 @AmarRughani @DrAmirKhanGP @TomHoldsworth7 @rcgp @AllyD4473 @alliedgeler @primarycareshef @DeanEggitt @sarahHepworth @fhussain73 @s Arrived. Thanks for the tip @IolantheFowler
@JohnWSeddon Thank you, John, for all your support to get us this far! Without the @VanguardMethod I would never have learnt about what I’d been doing so wrong for so long!!
The belief is that merged councils will deliver economies. The evidence shows that smaller, local councils are more economic (and provide better services). But Whitehall doesn't do evidence.
I agree with Steve and Colin, but worry why it is always left to them and a few others to make this argument, and why we don't hear a wider range of voices from within the sector highlighting the damage and disruption such an enforced, widespread change will cause