Suzanne Dorresteijn @UtCustomer
Wil je groeien in een competitieve markt? Ik help je graag. Let me help you #businessgrowth #businessowner #customer understandthecustomer.com The Netherlands Joined October 2010-
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Understanding your customers' problem leads to truly brilliant insights. #understand #customerretention #business #disruption lnkd.in/g6GdJNZ
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Suzanne Dorresteijn retweeted
A surprisingly large proportion of the best ideas seem to result from a thought of the form "What if you just...?" When you face a complicated problem, it might be worth explicitly asking "What is the what-if-you-just of this problem?" in case there is one.
"... our customer obsessed culture. We have to choose it" Jeff Bezos If you want to use customer focus as a competitive strategy, it has to be a choice. Only paying attention to your customer as an agenda item every quarter and leaving it to the responsi…lnkd.in/gsdcSzi
Having a Chief Retention Officer will not only create focus on keeping customers. Having the CRO at the management table means that customer retention wil no longer be a responsibility just for Sales or Marketing. A fantastic loyalty program designed by…lnkd.in/gRTgmnh
Watch the whole video. #understand #customerretention lnkd.in/gbDvsjb
A solution that (better) solves the customer problem. lnkd.in/gsrxaP9
An outside-in mindset goes even further than Customer Experience. It is the basis for what we are often now calling market disruption. The insight you gather with this mindset can be used throughout the organisation to make any change needed anywhere to…lnkd.in/grBAx3N
" Ik denk dat te veel mensen in slaap zijn gesust door het idee dat de wereld er altijd zo blijft uitzien." lnkd.in/gZxi8xa
"Understand what customers are trying to get done and then help them do it. " lnkd.in/dkURFgn
Walt Bettinger, CEO of Charles Schwab, makes it a priority to regularly ask the following question when meeting with customers: "If you were in my job, what would you be focussing on?". Formulating the question in this way allows…lnkd.in/gEu9DHr lnkd.in/gWUhvNw
Fantastic insight from David Brier. It's not Amazon causing the pain. It's retail not understanding their customers. "Human cash registers" - I love it - are indeed no competition for Amazon! lnkd.in/gCwiUa8
"Onderzoek van CapGemini heeft namelijk aangetoond dat 72% van de managers aangeeft te denken dat hun merk aansluit bij de behoeftes van de klant. Slechts 13% van de klanten vindt dat ook." Kies er voor om aandacht te besteden aan…lnkd.in/gfQFzgY lnkd.in/gBCXi_7
Andrew Cannon, CEO van Voyage Care (9.000 FTE) en zijn team besteden veel tijd met de mensen in zijn organisatie die het werk doen; bv een week met een medewerker op pad die diensten verleent aan klanten etc. Vaak krijgt hij de vraag hoe hij hier tijd voo…lnkd.in/gvw3Edz
Altijd zoeken naar een betere oplossing - een andere vorm, kleur? #howto #strategie #beter #business #klanten lnkd.in/diiqNhQ
Dat je groei realiseert door je klant beter te begrijpen, maakt dit verhaal van OYO weer duidelijk. De startup van de 24 jarige Ritesh Agarwal wordt nu gewaardeerd op $5 miljard. Begonnen in India maar sinds 2 jaar uitgebreid naar…lnkd.in/dw77aSK lnkd.in/dBKhuXM
Altijd zoeken naar een betere oplossing - hoe vind ik een locatie? #strategie #beter #business #klanten lnkd.in/dCy2fbf
Waarom tevreden klanten weggaan #businessproblemen #klantbehoud #klanttevredenheid lnkd.in/ekEFt3v lnkd.in/e4nZxfQ
"Ja hoor, geen probleem!" #businessdevelopment #klantgeluk #klantbehoud lnkd.in/gqWqryT lnkd.in/gcrKjkn
"McKinsey & Co. estimates revenue from car data could reach $750 billion by 2030" #business #ceos #strategie #klantbehoud lnkd.in/dBBnQd2 lnkd.in/d97g_Kn
"Luisteren is moeilijk" maar in gesprek met een klant zo belangrijk om echt te begrijpen wat de klant bedoelt. Slim en handig uitgelegd door Mike Adams. lnkd.in/e2r--M6
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