@EdelweissMF Please understand emergency is emergency we cant go to the branch every time in this digital world. other MF allows. This is really pathetic process for joint account holders to take the money when they need and UI is not friendly.
@EdelweissMF @EdelweissMF This need to be improved online ASAP. what is the use of giving money later after the emergency ? Dont play with human emotions.visit branch every time is not possible for ALL all the times and you dont have many branches in every locations. Please respond 3/n.
@Tweet2gopiR @EdelweissMF Will check asap @avasthiniranjan
@iRadhikaGupta @EdelweissMF @avasthiniranjan Dear @iRadhikaGupta @EdelweissMF still not solved. Now the Problem 2 also. Today I went to redeem by visiting the branch but unfortunately the branch is not available in the address mentioned in your website for chennai. check this pic and link edelweissmf.com/reach-us/locat…
@iRadhikaGupta @EdelweissMF @avasthiniranjan from 9AM to 2PM in the hot sun with my sick wife i was searching your office but not able to. I called customer care Edelweiss 11:21AM (you can check the logs with my phone no .They provided two numbers for Chennai Phone No : 044 40164707 / 044 40164708. BOTH ARE NOT WORKING
@iRadhikaGupta @EdelweissMF @avasthiniranjan @iRadhikaGupta @EdelweissMF why the customer portal is also not updated & friendly? your team displays visit the nearest branch (40KM from my home). Almost an emergency again struggling to redeem the fund. 1) Either should not open JOINT or 2) not to open any account in your MF
@iRadhikaGupta @EdelweissMF @avasthiniranjan @iRadhikaGupta @EdelweissMF @naraykln Look customer also writing the frustration on this process of @EdelweissMF x.com/naraykln/statu… . we are in digital world. Make sure branch address with contacts are maintained & VERIFIED. MY EMERGENCY is NOT SOLVED #EDELWIESSMF
@iRadhikaGupta @EdelweissMF @avasthiniranjan @iRadhikaGupta @EdelweissMF @naraykln Look customer also writing the frustration on this process of @EdelweissMF x.com/naraykln/statu… . we are in digital world. Make sure branch address with contacts are maintained & VERIFIED. MY EMERGENCY is NOT SOLVED #EDELWIESSMF
@Tweet2gopiR @iRadhikaGupta @EdelweissMF @naraykln Regret to hear this. Someone will check and resolve this for you.
@avasthiniranjan @iRadhikaGupta @EdelweissMF @naraykln Thank you sir. Very happy to see Edelweiss leaderships responses to address the customer emergency issues in "X" platform. Hopefully someone will contact me and guide on next steps. I have sent you details in private message.
@avasthiniranjan @iRadhikaGupta @EdelweissMF @naraykln Dear Sir Good day.Thanks for keeping up your promise. I got a call from Mrs. Prajakta Gharale from Edelweiss corporate office. I really appreciate her patience for listening my problem on emergency redemption. She will help me further. Thank you & your team again. Appreciate it.