ThinkGeek Denver @ThinkGeekCO

We build online stores for the unholy potato. Tater • Spud • Twice Baked • Official Starch treehousebrandstores.com Denver, CO Joined December 2010

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@StrifehartZA @bioware Sorry that was a frustrating experience, @StrifehartZA. Please send a follow up email to support@biowarestore.zendesk.com and reference your original ticket number and we will get back to you as soon as we can.

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@saekob90 @bioware Sorry for the frustrating shopping experience, @saekob90. Please send a follow up email to support@biowarestore.zendesk.com and reference your original ticket number and we will get back to you as soon as we can.

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@plsvhenan @bioware With the sale running right now we have a large volume of orders in queue to ship and it's taking a little longer than usual. If you have a pending order number you can email to customer service at support@biowarestore.zendesk.com for an update.

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@SamanthaFilth @bioware Sorry your order hasn't been received yet. With the sale running right now we have a large volume of orders in queue to ship and it's taking a little longer than usual. You can email to customer service at support@biowarestore.zendesk.com with the order number for an update.

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@phillastrator @bioware @shuppie_ Sorry to hear this order hasn't been received yet. We have a large volume of orders in queue to ship and it's taking a little longer than usual. @shuppie_ can also reach out to custmer service at support@biowarestore.zendesk.com with the order number for an update.

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@MSUHitman @bioware Sorry you haven't received a shipping confirmation just yet. With the sale running right now we have a large volume of orders in queue to ship and it's taking a little longer than usual. We appreciate your patience while we get caught up on shipments.

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@TanaNanner @bioware Sorry we haven't responded regarding your Thane Statue deposit yet. Please send a follow up email to support@biowarestore.zendesk.com and we will absolutely get back to you soon. Thanks for you patience while we work through these deposit refunds.

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@KirbyKreamPuff Thanks for the shoutout!

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ThinkGeek Denver @ThinkGeekCO

8 years ago

@SpartanicTitan @DCDeacon Hi again, sorry for the confusion, we just sent you a DM. Please respond with the info and we’ll get you taken care of ASAP.

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ThinkGeek Denver @ThinkGeekCO

9 years ago

@Bernadette2014 We're so sorry for any delays, please refer any specific order inquiries to our customer service department. You can contact them via the customer service link at the bottom of the store homepage.

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ThinkGeek Denver @ThinkGeekCO

9 years ago

@Daybreaker77 I do apologize for any delay in response from our customer service team. Due to the busy holiday season, our warehouse and customer service team response and fulfillment times are a bit longer than usual. If you do not hear from anyone in the next 48 hours, please let me know.

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ThinkGeek Denver @ThinkGeekCO

9 years ago

@goodapollo2814 No problem Chris!

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ThinkGeek Denver @ThinkGeekCO

9 years ago

@goodapollo2814 No worries Chris, I have taken a look at the order and the delay appears to just be a part of the holiday rush. If you do not receive a shipping confirmation within the next 48 hours please let me know.

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ThinkGeek Denver @ThinkGeekCO

9 years ago

@Daybreaker77 I'm so sorry about that Rob! Please contact our customer service team via the customer service link located at the bottom of the Bethesda Store homepage. They will be able to further assist you with this.

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ThinkGeek Denver @ThinkGeekCO

9 years ago

@goodapollo2814 Sorry about that Chris! If you are comfortable, you may provide your order number in a reply to this tweet. If you do not wish to do this, unfortunately I cannot assist you.

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ThinkGeek Denver @ThinkGeekCO

9 years ago

@goodapollo2814 Hey Chris! Unfortunately, response times are a bit higher than usual due to the holiday rush. However, I could possibly check on your order. Would you mind sending us a DM with your order number?