James Robert Reid @Servicescaper

Service Marketing/Management Professor ("retired" early) / Service Environment Analyst and Consultant. Living, loving and continuously learning with ADHD. citytech.cuny.edu Global Earth Joined April 2013

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James Robert Reid @Servicescaper

7 years ago

caffeine and atrial fibrillation articles - Google Scholar ⁦@pfizer⁩ @DrPhil ⁦@TheDrPhilShow⁩ / Informative show today yet remiss re: "Isolated Hyper-caffeinated Atrial Fibrillation" experienced three years ago and now I only have 1 cup a day. scholar.google.com/scholar?q=caff…

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James Robert Reid @Servicescaper

7 years ago

Absolutely Barbara!

Barbara @00_Barbara_00

7 years ago

@FelixNater Same for sexual harassment, I suspect.

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James Robert Reid @Servicescaper

8 years ago

I understand this experience Tim. Just wait until you retire! I miss my students tremendously and leading their learning environments. Simultaneously, I feel a great sense of liberation.

Tim Calkins @TimothyCalkins

8 years ago

Just wrapped up my fall quarter Marketing Strategy classes @KelloggSchool A bit bitter sweet - nice to be done but a little sad, too. Two great groups of students!

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James Robert Reid @Servicescaper

8 years ago

This is absolutely critical! Thank you again Felix for one of the many perspectives which you have shared over the years.

Felix P. Nater, CSC @FelixNater

8 years ago

Situation Awareness is important in #workplaceviolenceprevention particularly when being aware of what is happening & understand what’s happening. #BTRTG #security #Hr

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James Robert Reid @Servicescaper

8 years ago

I found this on Pinterest! pin.it/zxgqsl7g25ddbm

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James Robert Reid @Servicescaper

8 years ago

Rachel Maddow

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James Robert Reid @Servicescaper

8 years ago

#SM4702 Can you think of an improved announcement? How would you feel as a passenger in this plane and hearing this? Or, is she/he simply being direct and honest?

Jack Whitehall @jackwhitehall

8 years ago

Been on delayed plane for over an hour and just had this announcement: ‘this is your pilot checking in with an update. There is no update. I still don’t know anything. Thank you.’ 😂 Thanks hun.

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James Robert Reid @Servicescaper

8 years ago

#SM4702

Shep Hyken @Hyken

8 years ago

When customers don’t get the #CustomerService they think they deserve – the service they know a company is capable of providing – they no longer just complain to a few friends, or simply stop doing business with you. They want to tell the world about it. And, can you blame them?

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Brian Krassenstein @krassenstein

8 years ago

Politico is reporting that Trump is planning to create a narrative when Democrats win the House next week, that he saved the Republican majority in the Senate. Let's make sure this narrative can't happen. Let's FLIP the Senate as well! RETWEET & VOTE!

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James Robert Reid @Servicescaper

8 years ago

#SM4702

National Restaurant Association @WeRRestaurants

8 years ago

DYK that in the restaurant industry, accepting digital payments can lead to a 5 percent increase in sales? @visa explains how to embrace the technology.

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James Robert Reid @Servicescaper

8 years ago

#SM4702

Christina Lattimer @pdiscoveryuk

8 years ago

Happiness At Work Is Vital -What Employers Can Do People Development bit.ly/2C1meNg @pdiscoveryuk Happiness at work seems like the holy grail of management objectives. Wouldn’t it be great if all the team showed happiness at work to be one of their greatest attributes?

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James Robert Reid @Servicescaper

8 years ago

#SM4702 A company's "position" in the marketplace. Ultimately as owners it doesn't matter how we perceive our businesses; the customers will determine value through their purchasing behavior and loyalty.

Rock Christopher @RockChristopher

8 years ago

Your companys most valuable asset is how it is known to its customers. ~ Brian Tracy #Success #Quote #SuccessTRAIN

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James Robert Reid @Servicescaper

8 years ago

No more Tyson Foods in my household!

Secret Agent Number Six @DesignationSix

8 years ago

Tyson Foods donates to white supremacist GOP congressman, Steve King of Iowa Will you be serving @TysonFoods for the holidays this year?They are tagged so they will get notified for each LIKE RETWEET or COMMENT

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James Robert Reid @Servicescaper

8 years ago

AND we MUST VOTE! This is not the time for giving up or complacency. ENCOURAGE all you know to do the same. We CAN make a difference!

Elizabeth Warren @SenWarren

8 years ago

This hurts. But even the fights we lose matter. Every time you called, and marched, and tweeted, you helped move us closer. And it was so close. It’s ok to step back for a minute and take a breath. But you cannot give up. We still need you in this.

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James Robert Reid @Servicescaper

8 years ago

#SM4702

Claudio Toyama @ClaudioGT

8 years ago

“Leadership is not about titles, positions or flowcharts. It is about one life influencing another.”―John C.Maxwell

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James Robert Reid @Servicescaper

8 years ago

Amen! hoteliermiddleeast.com/30878-comment-… #SM4702

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James Robert Reid @Servicescaper

8 years ago

#SM4702 Thank you for sharing Yvette.

Yvette Contreras @jstflyaway_vivi

8 years ago

“We live in an age of unprecedented opportunity: If you’ve got ambition and smarts, you can rise to the top of your chosen profession, regardless of where you started out.” — Peter F. Drucker

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James Robert Reid @Servicescaper

8 years ago

I wish I could join you again Thùy. You know how much I enjoy the coffee especially at this iconic, beautiful resort!

Yvette Contreras @jstflyaway_vivi

8 years ago

“We live in an age of unprecedented opportunity: If you’ve got ambition and smarts, you can rise to the top of your chosen profession, regardless of where you started out.” — Peter F. Drucker

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James Robert Reid @Servicescaper

8 years ago

I would be honored to speak to Mr. Nakamura as I agree that HUE has HUGE potential for tourism development for a variety of significant reasons. After performing a comprehensive SWOT analysis over two summers, there are however, true Obstacles and Threats warranting attention.

Yvette Contreras @jstflyaway_vivi

8 years ago

“We live in an age of unprecedented opportunity: If you’ve got ambition and smarts, you can rise to the top of your chosen profession, regardless of where you started out.” — Peter F. Drucker

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James Robert Reid @Servicescaper

8 years ago

#SM4702 ------ Do you believe this? If so, why? If not, why not? Consider consumers who solely focus on the service/product mix and the delivery versus those who chose to spend their dollars on enterprises which focus on a meaningful mission statement and organizational culture.