@ScottLynnPDX @Airbnb @AirbnbHelp Scott, you need to keep pressing. My guest obtained a cancel after considerably less Sue’s, but he absolutely amped it up. What you experienced was truly unacceptable. Use the term “violated community standards”.
@mrcmccormick @Airbnb @AirbnbHelp Thank you, Mark. I spent hours on the phone and sending messages to the host, @Airbnb @AirbnbHelp and #airbnb Support. After getting sent the company policy by each “support” member, I give up. I won’t be booking any Airbnbs - EVER! It’s easier than fighting this awful company.
@ScottLynnPDX @Airbnb @AirbnbHelp I’m so sorry Scott… I have been a huge advocate for Airbnb, 60 reviews as a host and I’d guess 100’s as a guest, but I’ve not experienced such issues until now. I did once book a “beautiful space” in DFW, only to find it was in the ghetto with a burned out building on the street
@ScottLynnPDX @Airbnb @AirbnbHelp My colleague refused to get out of the car and it was clearly a misrepresentation, but Airbnb weren’t interested. At that time I wrote off the cost and we booked into a hotel. On the couple of occasions I’ve had to reach out of deal with “Support” it’s been maddening. Sadly.