Sonos @Sonos

Play more. Hear more. Feel more. For help with your system, please visit https://t.co/eI37TjXFB9. support.sonos.com Joined October 2008

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Sonos @Sonos

2 days ago

@_ThrillOfItAll Disconnecting equipment sounds like something we can fix. Send us a DM with the email address associated to your Sonos account and we'll be happy to help.

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Sonos @Sonos

3 days ago

@realsteveurry Shoot us a DM with your email address. We can pull diagnostics from your system and help determine the cause of the issue!

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Sonos @Sonos

4 days ago

@KetoKnight Hey there, we can take a look and see what might be happening with your Arc Ultra and the app. Mind sending us a DM with a little more information on what is going on?

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We're always working to improve the Sonos App and the experience using Sonos. Check out our Release Notes to see what's changed recently: support.sonos.com/article/releas…. You can also add Spotify and Apple Music (and over 100 other streaming services) to your Sonos app by following the steps here: support.sonos.com/article/add-a-…

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Sonos @Sonos

6 days ago

@Surendipity1313 Hey, we can definitely take a look and see what might be happening. To do this we would need your email address and a diagnostic. Send both of these to us in a DM and we can go from there. support.sonos.com/article/submit…

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Sonos @Sonos

6 days ago

Got it. Glad it's working again after a reboot and thanks for telling us that there's a specific order. The rears and Sub talk to the Arc directly so they must have gotten stuck on update, which rebooting fixed. After they were rebooted they would look for the Arc so your approach is spot on. If it happens again, please feel free to DM us!

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Sonos @Sonos

7 days ago

@pexi72 Hey there, on our site discounts don't stack so the site will take the larger discount and use that.

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Sonos @Sonos

a week ago

@BondorNothing That's not something that should need to be done regularly, but does hint at a sharing permissions issue. Shoot us a DM or reach out to our support team here: support.sonos.com/contact

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Sonos @Sonos

2 weeks ago

@im_goomba What sort of experience did you have in mind? We can pass it along to the team as a feature request!

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Sonos @Sonos

2 weeks ago

Hey Paul, we're sorry to hear that your Sonos stopped connecting. We're here to help if you ever want to listen to your Sonos - send us a DM with the email address associated to your Sonos account and we'll take a look at your system. Or give us a call: support.sonos.com/contact We have one of the highest rated Support teams and would be happy to help!

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Sonos @Sonos

2 weeks ago

@Nudibranch25 Nope, all systems are operational. You can always check status.sonos.com to be sure. Are you still experiencing issues? Shoot us a DM, we can help get it working as it should!

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Sonos @Sonos

2 weeks ago

@CowboyJones79 That's not an available feature today, but we'll flag this as a feature request and get it in front of the team. Thanks!

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Sonos @Sonos

2 weeks ago

Lossless content played via Apple Music has a higher audio resolution than CD quality audio and will require considerably more data, requiring more Wi-Fi bandwidth. If you're still experiencing issues with it, we'd love to take a look at a diagnostic from your system and help to get it working and playing without interruption, as expected. Shoot us a DM, we'll be happy to help.

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Sonos @Sonos

2 weeks ago

@westendfeeling It shouldn't take that long to get the music started, but we can help. Shoot us a DM with your registered email address. We can pull diagnostics from your system and help get to the bottom of it!

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Sonos @Sonos

2 weeks ago

@SimonCarGuy Glad to hear everything is working again.

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Sonos @Sonos

2 weeks ago

@tenesneone Hey Jeff, we know this can be frustrating. If you've gotten a new Arc you will have to set up your Ace for TV Audio Swap with the new soundbar. If you've done that and it still ins't working send us a direct message and we can take a look.

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Sonos @Sonos

a year ago

Sonos Ace headphones are the perfect gift for every music lover. Whether they listen to a selection of soft rock ballads or bump breakup anthems, with up to 30 hours of battery life, they can enjoy swoon-worthy spatial audio all day long. #Sonos #ValentinesDay #SonosAce

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Sonos @Sonos

2 weeks ago

@cuds82 Hey, it looks like your speaker is muted by the greyed out volume bar and the 'x' next to the speaker on the left side. If you tap that 'x' you should hear audio again.