Joan Kelly EDd @ROARHealth
Partner and Strategic Consultant at @PressGaney. Designing better experiences. Past CXO, Yale & NYU Langone. pressganey.com Boston, MA Joined October 2009-
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The seed of grit is interest, curiosity. Angela Duckworth. #HX24
How safe is our Healthcare today? Patient Safety research from David Bates @DBatesSafety at the 5th International Quality Conference in Jeddah, Saudi Arabia. Work still needed to make care safe for patients!
Joan Kelly @ROARHealth is showing data from the Ministry of Defense in Saudi Arabia which shows that addressing emotional needs is improving and that it is strongly associated with likelihood to recommend!
It’s a CT State Law, and law with HHS Office of Civil Rights. If you haven’t passed the test, you cannot interpret unless it’s an emergency. Patient Experience protocols are part of a proper care plan.
It’s a CT State Law, and law with HHS Office of Civil Rights. If you haven’t passed the test, you cannot interpret unless it’s an emergency. Patient Experience protocols are part of a proper care plan.
#TipsForNewDocs When the nurse asks you to come to a pt's bedside, you should jog, not saunter. When the cath lab tech suggests a different catheter, say yes, please. Medicine is a team sport: take advantage of all available expertise. #kittlesonrules
Understand the motivations behind patient behavior using digital tools that make ethnographic research more accessible. #PatientExperience #StaffExperience #HumanExperience
Understand the motivations behind patient behavior using digital tools that make ethnographic research more accessible. #PatientExperience #StaffExperience #HumanExperience
A dyad clinical & operational team of a Hospitalist and PX transforming the experience at St Luke’s with their Compassionate Connected Care Journey. A model proven to work, that brings the multiple perspectives of evidence-based practices to patients. #HX23
Inspiring talk from Keck Medicine of USC and their five-star PX framework they built to drive better connections with patients as the star in the middle and driving their service behaviors & brand loyalty.#HX23
Delighted to introduce the HCA Ambulatory Surgery Ctr session with leaders, sharing their “Mission Moment” shared before each meeting, a patient comment or story. Keeping the Voice of the Patient front & center each day! #HX23
Thank you to all who attended my #HX23 session! Today has been incredible - we are loving time with our friends and clients!
“How do you use digital strategies to lift up your patients? It can help build trust in a way we’ve never thought before. Simplify complexity and get rid of barriers." - @ROARHealth #HX23
“It’s important to map out the consumer journey, and not just working with a health plan and a hospital but also their social drivers of health — food, transportation, & housing needs. We need to see the consumer experience and healthcare journey holistically.” -@ROARHealth #HX23
Was a pleasure, and treat, to introduce my smart, passionate, and high energy colleagues this morning at the #pressganey #HX23 conference in Orlando, Dr @ROARHealth and @suzcogan. They presented to a great group of both Payer and Provider clients and ind…lnkd.in/efe7i2Gy
AI is already in healthcare and now it can advance us further, in the right way. Opening speech written by Chat GPT! #HX23
“Seeing the humanity in the person & how we can help.” Incredible approach by Jessica Assefa of ATRIO Health to understand their population & their needs. Only looking at the Stars for the FQHC members wasn’t enough, but needed to know their struggles. #HX23
Great insights from @Forstaglobal clients applicable for the patient experience. Retail in person experience has the highest customer experience score, similar to physician visit experience scores. FedEx moved away from NPS, and asks if the customer expectation was met! #HX23
Way to kick off #HX23! Our keynote speaker, Bryan Stevenson, left everyone SPEECHLESS! What was everyone's favorite Bryan quote...we have too many to count! 🙌
Opening session at #HX23! 👏 So happy to see everyone in Orlando! @PressGaney
We are just 4 short days away from #HX23! 🎉 In preparation for next week's conference and book signing, Press Ganey's Chief Medical Officer, Dr. @ThomasHLeeMD, highlights key takeaways from his newest book, Healthcare's Path Forward. info.pressganey.com/press-ganey-bl…
Press Ganey @PressGaney
9K Followers 2K Following Putting Human Experience (HX) at the heart of #healthcare.Rio SEO @rio_seo
3K Followers 4K Following Rio SEO is the leading Local Experience Platform for enterprise brands. #localexperience #lxForsta @Forstaglobal
915 Followers 1K Following Our experience and research tech allows organizations to understand the complete human experiences of their audiences. #VoC #CX #MRX #VoE #HumanExperience #HXYale Internal Medicin.. @YaleIMed
12K Followers 2K Following Founded in 1813, Yale Internal Medicine brings together an elite cadre of clinicians, investigators and educators in one of the world's top medical schools.Richard Corder @RichardCorder
3K Followers 5K Following Hotel busboy turned healthcare exec. VP @pressganeyRick Evans @cxorick
3K Followers 1K Following Senior VP and Chief Experience Officer at NYPresbyterian Hospital. Passionate about patients and our amazing NYP caregivers. Proud father. Tweets are my own.Naftali Kaminski @KaminskiMed
13K Followers 2K Following First Generation Physician-Scientist, & many other things. This account is Private - opinions and tweets do not represent any of the organizations I work with.Peter WT Pisters, MD @ppisters
11K Followers 2K Following President of The University of Texas MD Anderson Cancer Center, @MDAndersonNews. Cancer surgeon, researcher, healthcare leader. Views are my own. #EndCancerwinnie @MollyGarci83936
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84 Followers 751 Following 💰🎇Adventurer in the realms of words and ideas. 🚀 Curious explorer of endless possibilities. 🌍 Wandering the realms of creativity and knowledge. ✨ Sharing thDavid Bates @DBatesSafety
4K Followers 2K Following Chief of GIM, Brigham and Women's Hospital, Clinical and Quality Analysis, Partners, Editor, Journal of Patient Safety, dad, birder, climberHerman wyatt @fredgvbs
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37 Followers 315 Following 27 married to a woman I thought was mature but nope she's trying pull off being with me and her ex husband so pray for me bc I know God's got my back all thewayAMIT PANDEY @aimamit007
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7K Followers 6K Following #healthcare #attorney #physicians & #clinicians advocate, honorary member of #ACEP & co-founder #EDPMA, #tennis enthusiast & dad—posting as an individualMary Smith @marySmith141911
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164 Followers 991 Following We are on the verge of the next medical revolution.Rob Mathews @math59062505
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84 Followers 306 Following Hope you loved this Food and will try to make it. If you have any feedback or suggestions please drop a comment to let us know. Thanks and Enjoy Your food !!!Danté Giacovelli @DanteCovelli
498 Followers 5K Following 23 Year Old Professional Wrestler from North Eastern New York! 💪🏻Mark Nicoll ᯅ @MarkNicoll6
699 Followers 587 Following I’m building @paincationapp to provide a virtual retreat for young people with an autoimmune disease suffering with anxiety, depression and loneliness 🏝️Brian_the_brand @Brianthebrand1
29 Followers 123 Following Wordpress Website Developer | Data Entry | Wordpress Blog Post Editing & Optimization | Article Writing Read my articles on https://t.co/taAQo8pT0hGuillem Ferran @GuillemFerran
594 Followers 2K Following Product Design Teacher at Esdap Catalunya at @EscolaLlotja. Vocal at @fadbarcelonaThomas H. Lee, MD @ThomasHLeeMD
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4K Followers 3K Following Doing health policy stuff in DC. HSR PhD from @busph. Doggy dad. Opinions my own. Zionist. 🇮🇱Sohail Khan @SohailK78084909
7 Followers 63 FollowingTejal K. Gandhi, MD @TGandhi_Safety
2K Followers 114 Following Chief Safety and Transformation Officer @PressGaney #PatientSafety #ZeroHarmYale Cancer Center @YaleCancer
16K Followers 2K Following Yale Cancer Center is a collaboration between renowned cancer researchers and physicians @Yale and @SmilowCancer.Press Ganey @PressGaney
9K Followers 2K Following Putting Human Experience (HX) at the heart of #healthcare.Rio SEO @rio_seo
3K Followers 4K Following Rio SEO is the leading Local Experience Platform for enterprise brands. #localexperience #lxForsta @Forstaglobal
915 Followers 1K Following Our experience and research tech allows organizations to understand the complete human experiences of their audiences. #VoC #CX #MRX #VoE #HumanExperience #HXYale Internal Medicin.. @YaleIMed
12K Followers 2K Following Founded in 1813, Yale Internal Medicine brings together an elite cadre of clinicians, investigators and educators in one of the world's top medical schools.Yale New Haven Health @ynhhealth
2K Followers 26 Following CT’s leading healthcare system, consisting of Bridgeport, Greenwich, Lawrence + Memorial, Yale New Haven and Westerly hospitals, and Northeast Medical Group.Yale New Haven Hosp @YNHH
25K Followers 446 Following YNHH is the 1,541-bed teaching hospital for Yale School of Medicine.Greenwich Hospital @GreenHosp
8K Followers 68 Following Greenwich Hospital is a 206-bed community hospital affiliated with the Yale New Haven Health System.Rick Evans @cxorick
3K Followers 1K Following Senior VP and Chief Experience Officer at NYPresbyterian Hospital. Passionate about patients and our amazing NYP caregivers. Proud father. Tweets are my own.Ellen Foxman @EllenFoxman
2K Followers 705 Following Assoc prof. @Yale_LabMed, @YaleIBIO, @YaleMed. Studying host-virus interactions, human immunology for better diagnosis, treatment, prevention. Opinions my own.Peter WT Pisters, MD @ppisters
11K Followers 2K Following President of The University of Texas MD Anderson Cancer Center, @MDAndersonNews. Cancer surgeon, researcher, healthcare leader. Views are my own. #EndCancerInstitute for Healthc.. @TheIHI
61K Followers 1K Following We improve health and health care worldwide. We value love, courage, equity, and trust. Learn more: #IHIForum #IHIOpenSchool #QualityImprovement #PtSafetyJoan Halpern @JoanHalpern
2K Followers 620 Following Vice President & Chief Nursing Officer NewYork-Presbyterian Weill Cornell. Nurse. Mom. Tweets are my own.Yale Surgical Residen.. @YaleSurgRes
3K Followers 295 Following The official Twitter account of the Yale Surgical Residency - Training surgical leaders since 1916NOTAMs for Space 🚀 @NotamUpdates
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17K Followers 51 Following Publishing the best research for the quality & safety in healthcare community. Companion #OpenAccess journal, @BMJOpenQuality. Published with @HealthFdn.Mystifeyed👁 @Mystifeye
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119K Followers 103 Following Web magazine about user experience matters, providing insights and inspiration for the user experience communityCrémieux @cremieuxrecueil
88K Followers 906 Following I write about genetics, 'metrics, and demographics. Read my long-form writing at https://t.co/8hgA4nNS2A.Design Council @designcouncil
147K Followers 4K Following The UK’s national strategic advisor for design. Making life better by design.Michael B. Johnson @drwave
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55K Followers 472 Following An affectionate look at the emotions of work. Art Liz @fosslien, book No Hard Feelings by @fosslien and @molliewest.Lisa Feldman Barrett @LFeldmanBarrett
45K Followers 335 Following Neuroscientist, psychologist, and author of "Seven and a Half Lessons About the Brain" (Amazon "Best Books of 2020") and "How Emotions are Made"David Bates @DBatesSafety
4K Followers 2K Following Chief of GIM, Brigham and Women's Hospital, Clinical and Quality Analysis, Partners, Editor, Journal of Patient Safety, dad, birder, climberFOX Sports: NFL @NFLonFOX
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546 Followers 358 Following Patient driven Patient led. Patients & advocates working to end medical harm through a safer, more accountable, more transparent health care systemSune Lehmann @suneman
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1.4M Followers 1K Following Always remember WHO you are.... and WHOSE you are!! #HeightsRaisedJason Kelce @JasonKelce
587K Followers 48 Following Authenticity is hard to find, come get your dose of real. Posts are indicative of my values, opinions, and stories. @newheightshow @underdog_phlRobin Delta @heyrobinai
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5.3M Followers 210 Following Daily history lessons. Education through memes!The 3 Wishes Project @3wishesproject_
3K Followers 277 Following Official account of the 3 Wishes Project. EOL program in which HCWs elicit & implement final wishes for dying patients. #3wishesproject@OliLondonTV Why is it that so many seem to think that men are better women than women? It is deeply misogynistic.
@elonmuskADO X should be the holding company that owns Twitter and Twitter should be Twitter.
Nobody's pissed off or trying to silence you. I simply disagreed with your publicly expressed opinion, which is one I've seen repeatedly and indeed addressed just last week. You've replied to me many, many times, so I wasn't aware you wanted anonymity over and above your name and…
Sue's sister Jane here. I'm heartbroken to have to tell you all that this amazing human being passed away on Sunday. Sue wanted to say goodbye in her own words.
I don't think this shall replace a visit to your doctor but it might very well prompt one. A cardiologist told me that thanks to Apple Watches he now saw more people before they had heart attacks. That's kind of what I am hoping for here.
Me: We should get a Diet Coke before we go home. Tiny: Wanna stop at McDonald's? M: Or we could go Krogering? T: Are you making up words again? M: It's a Louisville thing. T: Ya sure? ... can y'all back me up here or did I dream that that's a thing?!
Yesterday, I asked social media for some tips on an upcoming family trip to Europe. In return, I received a very disappointing comment and had to respond. Please stop treating our healthcare professionals like this. 🎤⏬ #healthcare
@jkostecki_rei With a 4, 2, and 1 year old, we are focused purely on survival 😂 This is what you see when you walk through our front door
And of course, many thanks to @TheSlyStallone who took the time out of his busy schedule to honor a man's dying wish. Rest in peace Paul, aka #Rambo. Shared with permission.
Paul was a teacher >20yrs. He loves @TheSlyStallone "es him daily, his nickname is #Rambo. His family said it would mean the world if he can get a message fr Sly for his bday--the day before removing life support. Was not easy, but Paul's reaction--priceless. @3wishesproject_
➡️ Heretofore, I’ve intentionally not commented on @KensingtonRoyal despite frequently writing about the British Royal Family in context of national security — and King Charles’ status as head of state & head of the Commonwealth. For the past several weeks, I’ve watched in…
Have you noticed many people around you are not themselves? Not thinking? Acting strange? Cannot connect the dots?
Most women have seven to fourteen years of healthy adulthood where they aren’t a caregiver or otherwise on call for death or infirmity. Stay out. See dawn from both sides. Have another drink. Move somewhere weird. Buy jewelry, fight loudly, be silent for days. Visit a cactus.
Women who are 30+, please give 1 piece of advice to us ladies who are 19 to 29 🫶🏾
@people I can’t believe how many people are willing to bully a woman who is recovering from major surgery. SMH.
For you pretend doctors out there misdiagnosing Catherine... I had an abdominal surgery when I was 32. I was in hospital for nine long days. When I got home to my two little ones that I had at that time I needed to sleep so much that the littlest one had to go to daycare. I…
Prince Harry skiing with Kris Jenners boyfriend is giving me life! They’re so rejected they have to cuddle up to the Kardashians for relevance. 🤣🤣🤣 the trash is taking itself out.
Five years on from the terrorist attack in Christchurch, my thoughts are with the families and friends of those lost, those injured and the entire Muslim community in New Zealand who responded to this horrific event with such courage and fortitude. When I visited Christchurch…
Do you support Riley Gains and the 15 other collegiate athletes who just filled a lawsuit against the NCAA for forcing them to lose out on titles, records, & roster spots to biological men posing as women?
Tonight just closed up my memorial article for @TheAtlantic about my brilliant and brave daughter, Miranda Frum
My 19yo son who is Autistic and was nonverbal until he was 4 passed his driving test today if you need a little joy.