Quick-Step Floors @QuickStepFloor

Quick-Step official - the laminate, wood & vinyl flooring brand. | US & CA: @QuickStepFloors | Cycling-team: @quickstepteam quick-step.com Belgium Joined August 2010

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Quick-Step Floors @QuickStepFloor

2 years ago

@Mike85895Smith Hi Michael. We are unaware of any issues and have checked and it is working. Sorry for any inconvenience.

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Quick-Step Floors @QuickStepFloor

2 years ago

@FionaLucasBooks Hi Fiona. I hope the attached will help you give the figures you require. It depends on the underlay you opt for. Thanks.

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Quick-Step Floors @QuickStepFloor

2 years ago

@aussie_welsh @aussie_welsh WelshAussie, Pulse Hybrid will be discontinued on 1-Aug-2024. It's being replaced with Bloom Hybrid. It's not uncommon for decors or even for whole ranges to be discontinued due to an update or refresh of designs and colours. Kind regards, The Team at QS Australia

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Quick-Step Floors @QuickStepFloor

2 years ago

@Hilary1890185 Hi Hilary. I am afraid that we cannot accept returns on behalf of a customer or retailer. You will need to contact them as the contract of purchase is with the store and not with us. I am sorry we cannot be of any further help.

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Quick-Step Floors @QuickStepFloor

2 years ago

@MadAsAtters Good morning Phil, Thank you for your enquiry regarding threshold bars (transition strip) accessories. Yes, we do sell these accessories. You can view the full range at: premiumfloors.com.au/flooring-acces… Kind regards, The Team at Quick-Step Australia.

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Quick-Step Floors @QuickStepFloor

2 years ago

@Peterlukeowen Sorry, where are you from? Alternatively, if you prefer, you can send us a private message on Facebook or Instagram. Have a nice day. Eurydice from Quick-Step.

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Quick-Step Floors @QuickStepFloor

2 years ago

@Peterlukeowen Yes, of course, here is our contact form and our contact details: quick-step.co.uk/en-gb/contact-… Have a nice day. Eurydice from Quick-Step.

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Quick-Step Floors @QuickStepFloor

2 years ago

@IvanTTVV Hi Ivan. Could I please ask you to contact the store that you bought the floor from. They should be able to investigate the cause for you and recommend next steps. Thank you.

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Quick-Step Floors @QuickStepFloor

3 years ago

@will_cowling Or call us also on 028302 50477 Many thanks, Fiona @ Quick-Step

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Quick-Step Floors @QuickStepFloor

3 years ago

@will_cowling We are so busy at the minute and trying our best to answer all calls in a timely manner and help everyone with their queries. I hope you did get through to one of our customer service agents? If you still need help, please let me know if I can help with anything?

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Quick-Step Floors @QuickStepFloor

3 years ago

@will_cowling Hi Will I'm so sorry you were on hold this long. We do strive for the best customer service experience possible, but I understand this is extremely frustrating.

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Quick-Step Floors @QuickStepFloor

3 years ago

@nicopoincom Bonjour, Oui, il s'agit du stratifié Signature 4762. La référence acrylique correspondante est le QSKIT09. Merci Emilie

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Quick-Step Floors @QuickStepFloor

3 years ago

@Feentek @Amy__2756 Hi Amy Sorry for the late reply....no you don't need a vapor barrier aswell 🙂 Please let me know if you need anything else? Many thanks, Fiona @ Quick-Step

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Quick-Step Floors @QuickStepFloor

3 years ago

@deepakkhemka hi there, could you please send all the details to [email protected]? They will investigate this further and try to help you. Many thanks, Elien from Quick-Step.

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Quick-Step Floors @QuickStepFloor

3 years ago

@mrf1731 Hi there Please can you send some details of your floor that's been installed, along with some photos, to our technical team. They will be able to advise you on this. Their email address is [email protected]. Many thanks, Fiona @ Quick-Step

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Quick-Step Floors @QuickStepFloor

3 years ago

@srobertson92 Hi Sam The closest colour match sealant for this decor is QS KIT 18. Please let me know if you need anything else? Many thanks, Fiona @ Quick-Step

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Quick-Step Floors @QuickStepFloor

3 years ago

@MerrickSophie Hi Sophie. We strongly recommend Quick-Step Vinyl special underlays. If floor temperature may reach/exceed 45°C (113°F) due to sunlight, use Quick-Step HEAT underlay on level subfloor or install floor without underlay on level subfloor. Have a nice day. Eurydice from Quick-Step.