Patient Advice and Customer Experience at BHR @PTEXPBHR
Patient Experience,Volunteering,PALS and Complaints are collectively known as Patient Advice and Customer Experience #TeamPACE. Open Mon to Fri 9am - 5pm bhrhospitals.nhs.uk/queens-hospita… Queen's & King George Hospital Joined March 2018-
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📢 Exciting update! Our lovely volunteers will be enhancing our Patient Experience trolleys with a new addition. Patients can now scan the barcode below to purchase magazines & newspapers at a reduced price! Thank you to the Sodexo team for sharing this with us😃
KGH Thursdays (25.04.24) PATIENT EXPERIENCE TROLLEY Always great to see a stocked up trolley 😁 For details of how to get one for your ward/area, please see the attached guidance sheet and if you have any questions, please contact us at [email protected]
Tropical Lagoon children’s ward have a special visitor today - Rodney 🐾💖Rodney is such an adorable pooch the children love his visits 💖 @BHRUT_NHS @GaryEtheridge3 @vickymilesgale @PTEXPBHR
Thank you to Beth Williams and Ruth Green for taking the time to explain and guide our Patient Partners through the pathway from PELC to ED. It was wonderful to see all the improvement that's been made!
Hazel & Zach 🐾 are members of our Pets As Therapy (PAT) programme. Patients & staff love Zach’s visits. Pets can help all kinds of people through life’s challenges. If you have a pet who might be suitable we would love to hear from you. Email: [email protected]
'See the person first' Our conversation tool for building better relationships with our patients. A reminder that our Patient Experience Facilitators have started visiting our wards to audit the use of the tool. Please ensure only wipeable pens are used. #EveryPatientHasAStory
Our volunteer Allan received a lovely note from a grateful patient. The note read 'You are something special'. Our volunteers go the extra mile to help our patients and it is lovely that this is acknowledged and appreciated @debsedwards23 @vickymilesgale @GaryEtheridge3
We know that conversation helps aid recovery and this is why it is important to 'See the person first'. Please all join us for the launch of this fantastic project!! @vickymilesgale @debsedwards23 @GaryEtheridge3
9 days to go until See the person first launch. @GaryEtheridge3 @vickymilesgale @debsedwards23
2weeks and counting for the Queen’s Hospital launch of ‘See the person first’ #spreadtheword @debsedwards23 @vickymilesgale @GaryEtheridge3
We are very excited for the launch of our new Trust project ‘See the Person First’ @vickymilesgale @debsedwards23 @Karen_Leese @GaryEtheridge3 @HalfordKathryn
Great session @NHSBartsHealth on working together: Experience, engagement & participation! Exciting next steps 🤩🎉💙 #pace @vickymilesgale @GaryEtheridge3 @HalfordKathryn
Visit to @NHSBartsHealth today to explore experience, engagement & participation. Sessions focussing on community organization & carers. Lots to share and to learn @GaryEtheridge3 @Lorrain39735066 @HalfordKathryn
Something is coming. Watch this space ….. #PACE #seethepersonfirst @debsedwards23 @vickymilesgale @GaryEtheridge3 @Karen_Leese @SuperJu1974 @HalfordKathryn
This is great news, and we are so grateful for the ongoing support we receive from our service users, and the perseverance of our @BhrutLDTeam and our lead @victoriayounguk. 🙏👏
This is great news, and we are so grateful for the ongoing support we receive from our service users, and the perseverance of our @BhrutLDTeam and our lead @victoriayounguk. 🙏👏
The Learning Disability Team and Admiral Nurse Service would be going around the wards to promote the Carer Support Plan. They will engage with staff by quizzing them around the Carers Support Plan and give them treats. 💙
We are opening a new women's coffee morning group in Redbridge and this is a collaboration outreach work with Chadwell heath Community Centre and MNVP. Please feel free come along! We look forward to seeing you there!
Welcome to our new Deputy Head of #PACE @debbsedwards23
This is a great resource for deaf people to be able to contact any emergency service and arrange help for themselves or others. 999bsl.co.uk/download/?gad=…
#NewProfilePic #TeamPACE Patient Experience, Voluntary Services, PALS and Complaints @BHRUT_NHS are now collectively know as Patient Advice and Customer Experience #TeamPACE. Our Teams will still continue to be available to you in their traditional roles and usual locations.
BHRUT NHS 🏥 @BHRUT_NHS
11K Followers 1K Following Barking, Havering and Redbridge University Hospitals NHS Trust. https://t.co/Ygxk4g2AnS. Monitored Mon to Fri, 9am to 5pm. Advice about your care 👉 @BHR_PALS
BHRUT Chaplains @BHRUTChaplains
815 Followers 606 Following Welcome to BHRUT chaplaincy. We are a team of multi-faith chaplains & Daisy volunteers available to staff, patients and their families.
Victoria Miles-Gale @vickymilesgale
1K Followers 661 Following Head of Patient Experience, complaints & PALS at BHRUT - continually looking for ways to improve and make things better
BHRUT Children’s ED.. @CED_BHRUT
512 Followers 358 Following Children’s Emergency Departments - BHRUT - Queen’s and King George’s Hospital. A Multi-Disciplinary team - putting children at the heart of everything we do!
Sara Turle 💙 @SaraTurle
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3K Followers 6K Following The UK's most comprehensive quality and price comparison site for health and healthcare. #NHS #Privatehealth #CareHome #Dentists #Opticians #GPs
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5K Followers 5K Following We're a user-led non-profit, working to ensure everyone can have a say in the services they use. #InclusiveInvolvementMatters #LivedExperience
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162 Followers 959 Following Mummy, Matron for Paediatrics @BHRUT_NHS previous role as a Roald Dahl Nurse. Very proud to be a Childrens Nurse.
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11K Followers 1K Following Barking, Havering and Redbridge University Hospitals NHS Trust. https://t.co/Ygxk4g2AnS. Monitored Mon to Fri, 9am to 5pm. Advice about your care 👉 @BHR_PALS
BHRUT Chaplains @BHRUTChaplains
815 Followers 606 Following Welcome to BHRUT chaplaincy. We are a team of multi-faith chaplains & Daisy volunteers available to staff, patients and their families.
Victoria Miles-Gale @vickymilesgale
1K Followers 661 Following Head of Patient Experience, complaints & PALS at BHRUT - continually looking for ways to improve and make things better
BHRUT Children’s ED.. @CED_BHRUT
512 Followers 358 Following Children’s Emergency Departments - BHRUT - Queen’s and King George’s Hospital. A Multi-Disciplinary team - putting children at the heart of everything we do!
Sara Turle 💙 @SaraTurle
2K Followers 2K Following Granny to Poppy,in our every breath+Barney,a bundle of joy.Kent Medway Cancer Alliance.PPV Forum NHS Cancer Programme. GP Group.Patient Partnership+BHRUT always
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1K Followers 651 Following Lead nurse for Emergency Care, striving for excellence 💙
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185 Followers 173 Following Christian Mum of 2 Chaplain @bhrut_nhs @aog_gb Minister BSL/English Interpreter. Passionate about People! Determined to make a difference! All tweets my views.
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2K Followers 2K Following Medical Director #Paientsafety #Patientexperience#BHRUT #OG Cancer expert #Laparoscopic #Robotic #Surgeon. Trainer . Educator. Father &Husband
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342 Followers 447 Following Children’s Discharge Coordinator. Passionate about; acute/HDU care, safeguarding, mental health & family focused care. Tweets are my own. #mynameisjenny #bekind
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912 Followers 1K Following Emergency Nurse turned NHS Manager... Specialty Manager Emergency Care @BHR_hospitals
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750 Followers 403 Following Our Trust vision is to provide person-centred care that preserves dignity and supports the person living with dementia, their family and caregivers.
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374 Followers 604 Following Head of OD (Well-being) @BHRUT Hospitals
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468 Followers 469 Following Divisional Manager for Emergency Medicine & Acute Medicine @BHR_hospitals
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571 Followers 645 Following Join our Networks & get involved with EDI initiatives Womens Network ♀️ REACH Network 👩🏽⚕️ LGBT+ Network 🌈 Ability notDisability 🌻 [email protected]
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1K Followers 426 Following Director of Nursing- Barnet Hospital, Royal Free London NHS foundation Trust, Mary Seacole Leadership scholar
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323 Followers 422 Following Chair of @BHRUT_NHS’ Men’s Health Network 💙 & @WestHam’s @PremierLeague Community Captain for 2024 ⚒️ ~ All Views Are My Own
Barts Radio @BartsRadio
1K Followers 3K Following Officially entertaining the Barts family since 2016 @NHSBartsHealth @RoyalLondonHosp @NewhamHospital @WhippsCrossHosp & Mile End Hospital OnWard, Online, InEar
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220 Followers 250 Following Deputy Head of Patient Experience, Complaints & PALS
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180 Followers 469 Following The NELFT Phlebotomy Service providing clinic appointments and housebound home visits in Barking & Dagenham, Havering and Redbridge.
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42K Followers 1K Following Chair @sandwellct @NHSBartsHealth @BHRUT_NHS @JoCoxFoundation Trustee @thekingsfund. Weekly @gmb Listen to @forthemanypod for politics and fun.
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286 Followers 752 Following The Reablement Service supports you to regain your independence. Where you can look after yourself, remain safe, and independent in your own home.
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11 Followers 23 Following Work in the NHS love family friends food and travel
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95 Followers 146 Following Official Twitter for the PDN team of Child Services at BHRUT. Ran by the Paediatric Practice Development Nurse Rn Holly Parsons
Carl - commentator an.. @LifeObserver100
149 Followers 1K Following The NHS is in my blood. Mellowing with age but still and ardent campaigner for whats right. All young people deserve excellent life chances. Views are my own.
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104 Followers 64 Following I am Pauline Okhamesan. My role is to ensure women & babies receive efficient care. I provide clinical leadership and management support for midwives.
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9 Followers 100 Following Amazing Fun Weird HaHa Olympics Athletics Music Comedy Museums Television Pop Culture Books Movies Celebrity Entertainment Food Rugby Six Nations Animals Cute
We have created a whole host of free to download resources all ready for Patient Experience Week which begins on Monday. Head here for free certificates, posters, recognition cards and more: patientexperiencenetwork.org/resources/pati… #PEW2024 #PXWeek #PatExp
@PTEXPBHR @GaryEtheridge3 @debsedwards23 Fab news for patients and great collaborative working 👏
📢 Exciting update! Our lovely volunteers will be enhancing our Patient Experience trolleys with a new addition. Patients can now scan the barcode below to purchase magazines & newspapers at a reduced price! Thank you to the Sodexo team for sharing this with us😃
The Learning Disability Team and Admiral Nurse Service would be going around the wards to promote the Carer Support Plan. They will engage with staff by quizzing them around the Carers Support Plan and give them treats. 💙
Saying it yet again.....brilliant. Going to where the people are. 👏👏
The clinical team onboard our health and wellbeing bus can administer the Covid-19 spring booster to eligible people. The bus will be at #Dartford FC on Weds, Dockside #Chatham on Fridays and Sovereign Way car park #Tonbridge on Sats. Bus timetable: ow.ly/W4AR50RgSMf
Great tour of ED yesterday showing the improvement in the streaming arrangements between the UTC & ED. Thank you Beth Williams & Ruth Green! Great work 💖 @BHRUT_NHS @GaryEtheridge3 @vickymilesgale
Thank you to Beth Williams and Ruth Green for taking the time to explain and guide our Patient Partners through the pathway from PELC to ED. It was wonderful to see all the improvement that's been made!
Tropical Lagoon children’s ward have a special visitor today - Rodney 🐾💖Rodney is such an adorable pooch the children love his visits 💖 @BHRUT_NHS @GaryEtheridge3 @vickymilesgale @PTEXPBHR
Thank you to Beth Williams and Ruth Green for taking the time to explain and guide our Patient Partners through the pathway from PELC to ED. It was wonderful to see all the improvement that's been made!
Hazel & Zach 🐾 are members of our Pets As Therapy (PAT) programme. Patients & staff love Zach’s visits. Pets can help all kinds of people through life’s challenges. If you have a pet who might be suitable we would love to hear from you. Email: [email protected]
First time watching @ArsenalWFC at the Emirates stadium. Great game and they really looked after our #SEN girls #adhd #autism #thisgirlcan
Great to visit and say thank you to the @BHRUT_NHS Patient advice and Complaints teams #thegoodguys today. Good discussion on resolving issues quickly and ensuring that common themes are fed back and acted on.
The Chair, RT Hon Jacqui Smith, met the PALS & Complaints team ‘The Good Guys!’They shared the common themes, how BHRUT can work together as 1 team to resolve concerns without delays impacting patients and staff. @jacqui_Smith @HalfordKathryn @GaryEtheridge3 @vickymilesgale
Brilliant to see @CallumOubridge interviewed pitchside with @anton_ferdinand as @WestHam unveil him as their 2024 Community Captain. Come on you Irons!!
9 days to go until See the person first launch. @GaryEtheridge3 @vickymilesgale @debsedwards23
So pleased today to have heard that my incurable lung cancer continues to be held back by my incredible power packed tablet of treatment. No progression is best news. My gratitude goes to family, friends, colleagues, my care team, scientists, research+the best of folk here. ❤
@Smithpeteralb72 @PTEXPBHR @MrDanF35 @debsedwards23 @vickymilesgale @GaryEtheridge3 "Do with me, not to me; together" Great thoughts. Warmest best wishes for this.
@PTEXPBHR @MrDanF35 @debsedwards23 @vickymilesgale @GaryEtheridge3 Such an important initiative and reminds me of @SaraTurle saying 'Care with me not for me'. I'd add two thoughts: When a carer is present talk to the patient direct rather than about them to the carer. When talking to patients in wheelchairs, crouch down so you are at eye level
Senior nurses @BHRUT_NHS on a walk about- bright and early!
Great session @NHSBartsHealth on working together: Experience, engagement & participation! Exciting next steps 🤩🎉💙 #pace @vickymilesgale @GaryEtheridge3 @HalfordKathryn
Good morning. I’m up bright and early for @GMB today although not with my usual partner. But fear not as I’ll be back with @IainDale later to record this week’s @forthemanypod Your questions are welcome.
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