Oculus Support @OculusSupport

We've moved to support all our customers over @MetaQuestHelp! support.oculus.com Joined January 2022

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Oculus Support @OculusSupport

3 years ago

@AmandaFHunt Hiya, we know how important it is to have your Facebook account with all of your memories. We at Meta Store Support are only able to assist with Meta Quest VR and Portal products. For any and all Facebook issues, please visit: facebook.com/help. We hope this was helpful!

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Oculus Support @OculusSupport

3 years ago

@Hepmeme Hi, we see you are needing help with getting your game to download. We understand how important this is, and would love to assist you! So that we can help you out, without limitations of the character count, please click the link below to DM us. We hope to hear from you soon! 😊

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Oculus Support @OculusSupport

3 years ago

@Basti564 Hey! We see that you are needing help with your logs. No worries, we want to help you get pointed in the right direction. If you go to the link provided, and follow the prompts, you will be connected with one of our agents who can assist you further. metaque.st/Support

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Oculus Support @OculusSupport

3 years ago

@azurii83 Oh hey there! We love to hear any ideas from you guys! You can go and submit any ideas on our ideas page. metaque.st/Ideas. We hope to see your music pack suggestion! 🎵💃

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Oculus Support @OculusSupport

3 years ago

@TomikQu Hey there @TomikQu! Feel free to send us a DM and we'll be sure to look into your issue as soon as we're able to gather more information from you. Please shoot us over a message whenever you're able!

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Oculus Support @OculusSupport

3 years ago

@EvidencePlzz Hey @EvidencePlzz! We know you're eager to join in on the fun, and you're unsure if this title is available on the Meta Quest Pro. Well, you're in luck; this game is supported and available on our official website. (oculus.com/experiences/qu…)

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Oculus Support @OculusSupport

3 years ago

@the_renatim Hey there! 👋 We definitely understand how concerning it is when your device won't update. We'd be glad to help out! Please reach out to us with the DM button below and we'll do everything we can to help get this resolved for you! 🙂

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Oculus Support @OculusSupport

3 years ago

@valbales Bonjour KC Valbales 📊, N'ayant pas eu de retour de votre part, sachez que vous pouvez contacter notre support à tout moment en cliquant sur le lien suivant : store.facebook.com/fr-fr/help/sup…. Nous serons ravis de pouvoir vous aider en cas de besoin !

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Oculus Support @OculusSupport

3 years ago

@valbales Bonjour KC Valbales 📊, Nous sommes navrés d'apprendre que votre expérience VR n'est pas optimale dans l'immédiat. Pourriez-vous nous indiquer plus en détails comment nous pouvons vous aider ?

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Oculus Support @OculusSupport

3 years ago

@ItsExtensive Hey there. Thanks for this feedback. We recommend for our users to post their ideas on our User voice forum: communityforums.atmeta.com/t5/Announcemen… Here is where our users have a safe space to express their ideas and feedback. We hope to hear from you ☺️!

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Oculus Support @OculusSupport

3 years ago

@GreenLeon08 Hey, so that we can take a closer look into this, can you please send us a DM here:

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Oculus Support @OculusSupport

3 years ago

@OGLurkerr Thanks for informing us @OGLurkerr! Please send us a DM so we may gather some more information and look into this issue further! 🙂

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Oculus Support @OculusSupport

3 years ago

@mx20100 @MetaQuestVR Oh-oh! This is not the experience we want you to have with us! Please send us a DM to get you back on track! Please click here ⬇️

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Oculus Support @OculusSupport

3 years ago

@PoluxVr Nous sommes ravis d'apprendre que le remboursement a pu être validé. Vous recevrez la somme sur votre méthode de paiement dans les 5 prochains jours. Concernant l'avis du jeu, vous devriez être en mesure de le modifier ultérieurement.

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Oculus Support @OculusSupport

3 years ago

@PoluxVr Nous restons attente de votre contact et vous souhaitons une bonne journée !

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Oculus Support @OculusSupport

3 years ago

@PoluxVr Bonjour PoluxVr, Nous sommes navrés d'apprendre que vous rencontrez des difficultés concernant le remboursement de votre jeu. Afin de pouvoir résoudre cette situation, veuillez contacter notre support en cliquant sur ce lien : store.facebook.com/fr-fr/help/sup….

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Oculus Support @OculusSupport

4 years ago

@jar155 Hello, Jeff👋 We are sadden to hear that a recent update has messed with your controller connectivity. Send us a DM so we can investigate this further for you. If you could provide your ticket number as well, that'll be a great help.

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Oculus Support @OculusSupport

4 years ago

@ItsMojoJojo1 Hey there @ItsMojoJojo1! Typically with new account setups, a quick factory reset is able to refresh the system and get your setup going in the right direction. In case you continue to have any issues after a factory reset, please submit a ticket with us: metaque.st/Support