Bertha Normal @NormalBertha

@FrontierCorp ish would anyone choose your service? Been without internet for 6 days and no resolution. Switching my provider to Spectrum; immediate customer service!

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Bertha Normal @NormalBertha

2 months ago

@GPODowd @FrontierCorp @Verizon How can you have an issue for five days and not inform the customer?

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@AskFrontier @FrontierCorp day 6 of no internet; today I’m told there has been an outage in my area since 4/16 (one said4/15); first I’ve heard of it; spent hours troubleshooting with remote tech support, but it’s an outage? How long will this last?

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Bertha Normal @NormalBertha

2 months ago

@FrontierCorp ; please give me a direct way to speak sometime who can help me with my internet. No service for 6 days; no direct way to get help; promised a call back from a supervisor that never came

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Bertha Normal @NormalBertha

2 months ago

@frontiercorp,any advice on how to get actual customer service? Day 6 without internet, over 6 hours spent with remote customer service; each time are asked to repeat same steps to no avail, send a technician!

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Bertha Normal @NormalBertha

2 months ago

@FrontierCorp @GPODowd I wish you were here to help!I spent 56 minutes on a call with technicians today, 54 minutes yesterday, 51, Saturday, not to mention the time spent with Giga being told to do the same things. I was told a technician might come to my house, so be available! Might?

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Bertha Normal @NormalBertha

2 months ago

@N5JFY Day 6 without internet; 5 hours following same futile steps with remote technicians; 3 hours chatting with your bots; tried three routers; was told today I might get a technician to come by. Customer service?

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Bertha Normal @NormalBertha

2 months ago

@AskFrontier Not , be home, a technician might”might” come by

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Bertha Normal @NormalBertha

2 months ago

@AskFrontier how long is reasonable to wait for my internet service to be fixed? I’m on day 5 and stuck in an endless loop of ineffective remote help, constantly told to repeat steps done before, what happened to customer service?

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Bertha Normal @NormalBertha

2 months ago

@AskFrontier Got a text that the outage has been restored; not my issue; my internet stopped working on Wednesday morning ( possibly Tuesday night) ; have spent hours troubleshooting with your techs and have replaced the router; no uploads or downloads; I want a service technician today

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Bertha Normal @NormalBertha

2 months ago

@AskFrontier; day 6 of no internet; remote help has me repeat same futile steps repeatedly; told me I “might” get a service technician today; was told yesterday an engineer would help today; same run around;

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Bertha Normal @NormalBertha

2 months ago

@VerizonSupport 5 days without working internet; currently stuck in a loop of ineffective remote tech help; impossible to get someone to help! Send a technician