Metro Bank Help @MetroBank_Help
Metro Bank's official customer service page. For news and views @Metro_Bank metrobankonline.co.uk United Kingdom Joined February 2015-
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@farnsworth_adam colleague will be able to look into this and assist you further. ^MD 2/2
@farnsworth_adam Hi there, we’re really sorry to hear about your experience and understand how frustrating this must be. This isn’t the level of service we aim to provide. We’ll forward this feedback to the relevant team. Please contact us via Live Chat through the Metro mobile app, and a 1/2
Good morning, Muhammed here to help you with any banking related queries you may have today. ^MNA
Good Morning, Mahad here to help you with any banking related queries you may have today. ^MAA
@sophb66 Hi Soph, I’m very sorry to hear about your experience. Would you like me to arrange a callback from Meena to discuss your concerns? She is available today between 4:00 pm and 8:00 pm. ^TB
@sophb66 I’m really sorry for the inconvenience and understand how frustrating it must be when you need access to cash. Please accept our sincere apologies for the situation. ^TB
@sophb66 We understand your concerns regarding branch distance and Saturday opening hours. I will pass your comments on to the relevant team for review. Thank you for your patience. ^TB
@sophb66 Hi Soph, I hope you have been keeping well. I sincerely apologise for this inconvenience caused to you. We do have some branches that are open on Saturday at shortened hours of 9:30am - 4:00pm. ^TB
Good Morning, Mahad here to help you with any banking related queries you may have today. ^MAA
@sophb66 Hi Soph, yes unlucky on champions league. Next time hopefully. I have passed this feedback on to our relevant team for their review. Thanks ^WM
@sophb66 Hi Soph, hope you are well. I am very sorry for this. I will pass on your feedback to our relevant team for their consideration. Hope you enjoyed Arsenal becoming the champion. ^WM
@boymum1973 Hi there, please be advised that your monthly bank statement is typically available to download via Online Banking between the 2nd and 9th working day of each month. Kindly log in within this period to access your May statement. ^VC
@sophb66 Would you like me to arrange a callback from Meena to discuss this further? ^MD
@kentgti Hi there, I’m really sorry for the inconvenience this has caused. Please contact our Live Chat team and they’ll be able to look into this for you. ^TB
@PhilipMaxted one of our colleagues will be able to help troubleshoot or raise an IT ticket for further investigation. ^MD metrobankonline.co.uk/troubleshootin…. 2/2
@PhilipMaxted Hi there, unfortunately we’re unable to review account‑specific details on this unsecured platform. For assistance with the app or online banking, please visit our troubleshooting page. If the issue persists, please contact our Customer Service Centre on 0345 08 08 500, where 1/2
Good Morning, Mahad here to help you with any banking related queries you may have today. ^MAA
Good morning, Waheed here to help you with any banking related queries you may have today. ^WM
@chiragp2 Thank you for your patience and understanding. ^MD 2/2
@chiragp2 Hi there, we understand this situation can be frustrating. The transaction was flagged by the receiving bank’s fraud checks as a precaution to protect customers. To resolve this, please contact us directly on 0345 08 08 500, where we can review and advise on the next steps. 1/2
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