Q2 | #custserv Is trust (or lack of it) in the brand a big factor in good or bad reputation?
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@GregOrtbach A2: Absolutely! Trust, or lack of it, is a huge factor in every relationship. Even the single sale by a vendor & purchase by the customer, whether a service or a product, immediately creates a relationship between the two. #CustServ
@MarkC_Avgi @GregOrtbach Even every phone call or website interaction. IMHO #custserv