Legal Aid Agency Customer Service @LAAHelpTeam
Official Twitter channel for the Legal Aid Agency Customer Services Team. Contact us here: 0300 200 2020 Webchat: https://t.co/jehjYSWGbh gov.uk/legal-aid Joined November 2019-
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We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
We are unable to answer queries or DMs today ⚠️ If your query is urgent, please contact our Customer Services Team: Telephone: 0300 200 2020 📞 Webchat: ow.ly/sSpT50Uxjs5 💻 If your query is not urgent please send a DM and we will respond in due course.
Helpline operators at #CivilLegalAdvice are available to assist your clients and refer to specialist or alternative help. 👇 Contact on 📞 0345 345 4345 gov.uk/civil-legal-ad… #LegalAid #CustomerService #LAA #Solicitors #Crime #Civil #LegalAidAgency #LegalAdvice
We're reviewing the #HelpUsSayYes (#HUSY) programme and would like your feedback 📍 Please complete our short survey by 31 July to help shape future training, support and event promotion 📝✔️ Your feedback matters 👇 ow.ly/jvsP50Zk1HR
Guidance on the use of delegated functions in Civil Legal Aid cases has been published on our Legal Aid Learning website 💻 Access the guidance here 👇 ow.ly/a5em50Yyer8
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
Did you know you can save time by checking our timescales for processing #Civil and #Crime #LegalAid applications and bills online? 🕦📅 The links below have further details 👇💻 Civil: ow.ly/zGi950RJvIT Crime: ow.ly/oxO150RJvIU #LegalAidAgency #LAA #Solicitors
Access our training website for guides and assistance using the Legal Aid systems 💻 You can access: Training guides for our digital systems such as CCMS, pre-recorded webinars, an interactive webchat facility and more 📑 Check it out here 👇 ow.ly/h4fs50TzOo3
We're reviewing the #HelpUsSayYes (#HUSY) programme and would like your feedback 📍 Please complete our short survey by 31 July to help shape future training, support and event promotion 📝✔️ Your feedback matters 👇 ow.ly/jvsP50Zk1HR
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
Changes to Delegated Authorities have been made for Child Focused Model cases from 15th July 2026 📌 This extends the use of delegated functions for amendments to cover full representation 📝 Guidance is available here 👇 ow.ly/l9fN50ZnMYB
If you are waiting for a case enquiry response on CCMS, please do not send duplicate case enquiries or chasers via additional case enquiries ⚠️ You can contact Customer Services on 0300 200 2020 or drop us a DM if the query has become urgent📞 👉 ow.ly/yGIu50Y5rY6
To amend and assign user roles on CCMS, providers should contact their CCMS firm administrator and not the LAA ⚠️ Further guidance is available on our legal aid learning website 👇 ow.ly/In3M50ZoOaB
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
Do you know about our civil gateway evidence check? ✔️ The gateway evidence check service should be used if you are unsure of evidence under LASPO criteria⚠️ Find out more and further details on our gateway service here 👉ow.ly/SG4150YzKuG 👉ow.ly/4HKH50YzKuH
CCMS will be unavailable on Monday 20 July, from 5:15pm to approximately 8:15pm due to a scheduled release ⚠️ The system will be offline during this period. Please ensure any work is saved beforehand 💻 We apologise for any inconvenience.
Do you need a #CCMS refresher? Are you new to the system? 💻 We have limited spaces available on our trainer-led online courses running on the week commencing Monday 20 July 2026 📅 Sign up here 👉 ow.ly/25qI50TzMZt
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
Detailed guidance on making Special Guardianship Order applications in Civil Legal Aid cases is available on our Legal Aid Learning website 💻 Access the guidance here 👇 ow.ly/kxUw50YzB6g
Do you know about our civil gateway evidence check? ✔️ The gateway evidence check service should be used if you are unsure of evidence under LASPO criteria⚠️ Find out more and further details on our gateway service here 👉ow.ly/SG4150YzKuG 👉ow.ly/4HKH50YzKuH
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