Ken Hughes @KenHughesIE
International Keynote Speaker and Author. Leading Consumer Behaviouralist & The King of Customer Experience kenhughes.com Ireland Joined November 2012-
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‘Your customer is no longer interested in waiting or in any friction/complication in the customer journey. We expect everything to be personalised to our specific circumstances, contextual and relevant. #keynotespeaker #kenhughes #eventprofs #consumerbehaviour #quoteoftheday
The lumberjack story. There is no guilt or shame in taking a break. It is in the space, the silence, the boredom, that creativity blossoms and ideas are formed. Take the time to sharpen your axe 🔥 #storytelling #keynotespeaker #motivation
Customer Lifetime Value is there for brands that wish to invest in it. It takes authenticity, vulnerability, a clear brand purpose, and a focus on customer collaboration. With our pending AI future, an emotive connection with our customers is critical. #customerexperience #cx
3 examples of brands that have a meaning and purpose beyond profit and product. Brands with solid purpose have better stories and consumer connections. Does your brand have purpose beyond profit? #consumerbehaviour #customerexperience
Customers do not buy brands; they invite them in to their lives. The sooner every brand and business owner understands that, the better we can move away from the transactional. We should be honoured with the invite and respect it. #customerexperience #CX #keynotespeaker
JOMO (The Joy of Missing Out). Reflecting inner calm, meaning, purpose and introspection is an interesting space. JOSI (The Joy of Staying In) isn't just about convenience, it is about an inner satisfaction not an outward projection of self. #jomo #consumerbehaviour #cx
Does your customer feel seen, heard and valued? Are we building Customer Intimacy for our brands? 🔥
We need to stop looking at sales and market share as our only KPIs and shift to depth of relationship if we are to ensure brand relevance. #cx #customerexperience
While we all know what #FOMO is, it’s antidote, #JOMO (The Joy of Missing Out) and #JOSI (The Joy of Staying In) are the subjects of this month’s vlog. The rise of self-care points to opportunity for brands to better connect with the #consumer. i.mtr.cool/jzobsqnqvy
Every brand needs to understand that the secret to success lies not in a product focus but in a customer centric approach. A mobility example.
Really enjoyed spending time @BWGFoodservice and all the @MACEIreland retailers at their convention last week. An honour to share a stage with the MACE leadership team, @louise_quinn4 & @JohnnySexton and to deliver the keynote address around the importance of passionate and…
A great honour to keynote Finovate last week, one of the world's leading FinTech conferences. Great debates with the 1000+ audience around the intersection of customer experience, AI and technology. #finovate #fintech #conference
It is not just about customer centricity and placing the customer at the centre of the product proposition. It is also about the value of the modern consumer around the demand for instant, personalization, contextual/relevant customer communication. youtu.be/L5tOy4mkG6k?si…
And you wonder if consumers are rational people? 😅 I've already ordered a sheet! #chinatrends #consumertrends #consumerbehaviour #kenhughes
“Customers do not buy brands; they invite them in to their lives. The sooner every brand and business owner understands that, the better we can move away from the transactional. We should be honoured with the invite and respect it.”
Standing still is the fastest way to move backwards in a rapidly changing world - Lauren Becall 🔥 #keynotespeaker #change #consumerbehaviour #customerexperience #customerservice #eventprofs
Creating an emotional connection through collaboration with your customer lays the foundation for lifelong loyalty and a sense of community. #customerlifetime #kenhughes #keynotespeaker #customerexperience
I love when #brands come up with ingenious and relevant ways to grab our attention. This zoo in San Antonio is selling cockroaches and rats you can name after your ex, and have them eaten by reptiles on St. Valentine's. Genius Happy #ValentinesDay 😂.
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Haal de lijn weg tussen us and them als merk @KenHughesIE
When is the last time you made a customer cry? In a positive way @KenHughesIE #uba #ubabelgium
Relationships are built on intimacy and authenticity #cx #CustomerExperience @KenHughesIE
Beeld je in dat je 10% van de swiftie connectie kan teweegbrengen met je merk? @KenHughesIE
We focus on the (next) transaction instead of the connection with the consumer @KenHughesIE
Who ownes the product? The #swifties own the brand @KenHughesIE
Really enjoyed spending time @BWGFoodservice and all the @MACEIreland retailers at their convention last week. An honour to share a stage with the MACE leadership team, @louise_quinn4 & @JohnnySexton and to deliver the keynote address around the importance of passionate and…
@KenHughesIE Great to have you there Ken, super tips as ever on Going the extra smie...and beyond!
“Standing still is the fastest way to move backwards” - @KenHughesIE Ken gives us his #advice on preparing for the customers of tomorrow. Their needs will always develop and he looks at the #CX gap that exists in the financial services
Find new opportunities through digital transformation Our power panel Malin Lignell, Marco Eijsackers, Thea Loch, Edwin van Bommel and Adam Lowe give their #insights and answer any questions so get them in via the connect me app!
We are heading into an age of zero tolerance in terms of customer experience friction, and AI will be its driving force. #ai #customerexperience #customerservice #keynotespeaker
Shrove Tuesday, also known as Pancake Day or Mardi Gras, is observed today in many Christian countries worldwide 🥞 The tradition of eating pancakes comes from using up rich foods before the Lenten fast on Ash Wednesday, with the first English pancake recipe dating to 1439!
Pancakes are traditionally eaten the day before lent as a"rich food" before the 40 day fast | #NationalPancakeDay
A big thanks to Sylvia and her team at SPAR Waterloo on Winning and Achieving GOLD as Convenience Store of the Year (Mini) at last nights Shelf Life awards. It’s a testament to the hard work they’ve put into the store guided by @SandraMcCormac1 and Joanna Staron WELL DONE 🏆
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