KCS In Action @KCSinAction
Knowledge-Centered Service (KCS) case studies, deep dives, and valuable practitioner experience | Tweets by @mmefab & @Sara_inquirer serviceinnovation.org/kcs/kcs-in-act… BOS, SEA, DFW, LAS Joined June 2011-
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ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide! Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members. Recommended viewing for anyone on any part of a #KCS journey! youtu.be/7bwS01n7POA
KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap. Public Virtual Event, November 17, 8-9am Pacific serviceinnovation.org/event/kcs-in-a…
Thanks to this team of @CSInnovation Members for leading a great convo! Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys. Summary of changes + recording: serviceinnovation.org/kcs-v6-adoptio…
We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide! --A summary of changes: serviceinnovation.org/kcs-v6-adoptio… --Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes! serviceinnovation.org/event/updates-…
Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors! serviceinnovation.org/q2-2022-recap-…
Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS! Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org. serviceinnovation.org/event/optimizi…
Although considerable time, money, & effort go into periodically soliciting customer feedback, companies don't fully capitalize on the heaps of collected data. Sounds similar? Then our upcoming webinar with @GEOTAB is a must-attend. 👉bit.ly/3LmhiC4👈 @KCSAcademy
How can you leverage voice of your customer at each touchpoint to create better product experiences? Join us on June 9 at 8am Pacific w/@SearchUnify & @GEOTAB to learn more! serviceinnovation.org/event/voc-driv…
Backed up last weeks Fundamentals Certification with the full KCS v6 Practices Certification ✌️ from @KCSAcademy #kcs credly.com/badges/bb840cf…
Best Practices for #KCS Success @tylertech May 26, 8-9 am Pacific ✅Improving findability ✅Coaching for success ✅Delivering relevant knowledge across the organization serviceinnovation.org/event/best-pra…
Verified for KCS v6 Fundamentals from @KCSAcademy. KCS v6 Practices Certification up next ✌️ credly.com/badges/b7f50f3…
Coming up on April 28 with KCS v6 Aligned vendor, @yext! thekcsacademy.net/event/kcs-alig…
🏆 We're proud to share our @KCSAcademy v6 Aligned designation for Yext Support Answers technology! This designation is granted to companies that offer customer support tools aligning with KCS® v6 best practices. yex.tt/3uWOACI
Are you still using Tiers (or other escalation workflows) within your Support Team? There's a better way that benefits your business, employees, and your customers. #winwinwin #collaboration #customersupport #customerservice #EmployeeEngagement serviceinnovation.org/event/intellig…
Summary and recording posted! Padma Sai Prasad of @NetApp delivered a thorough review of how they handle the #KCS Evolve Loop. Click through for bonus chat highlights where the NetApp team shared TONS of extra details. thekcsacademy.net/2022/04/kcs-in…
Lots of action so far this year! ✅ Community News ✅ New Members ✅ Public Event Recordings and Recaps ✅ Member-Only Event Recordings and Resources ✅ Behind The Scenes serviceinnovation.org/q1-2022-recap-…
Abbas @Abbas22024
13 Followers 88 Following
Christine Carcallas @cscarcallas
257 Followers 562 Following
swarmica @swarmica
5 Followers 19 Following Swarmica is a Framework-as-a-Service tool that helps you boost your support team productivity with implementing KCS® process
Moriah Yorkey @mojean64
28 Followers 213 Following
Localzz Media @LocalzzMediacom
589 Followers 3K Following Localzz Media - https://t.co/hrBF93W8mE Localzz Marketplaces Localzz https://t.co/xrSa5mY3CK https://t.co/bb5ELi5hGf https://t.co/veSoJAN2j4 https://t.co/2iyFz0QMo8 https://t.co/XUUXZji0tJ
Patrick Mcbride @mcbride_pat
8 Followers 44 Following
Kellie Sullivan @KellieSulliva16
41 Followers 145 Following
D. @zeynamuso
29 Followers 126 Following
Meik Meurer @meikmeurer
2 Followers 34 Following
Colin Strachan @colinstrachan
418 Followers 143 Following Tech, progressive house and the natural world. Product marketer at @maintainx. Soundscaper at @strachanmusic.
Matt Chinn @mchinn
178 Followers 176 Following Online customer experience strategy, management - peer-to-peer community and social care architect - and music lover. Views: my own
Facts Matter @ealmars
547 Followers 949 Following may we each find peace within ourselves & share it with those in need...... Name calling has never solved any problem or changed any mind, let's do better.
Alok Ramsisaria @alokram
369 Followers 229 Following Marketing Technologist - Marketo, Salesforce, Web, Mobile
Guido @gg74m
88 Followers 466 Following
Yoann Desaiz @YoannDesaiz
3 Followers 39 Following
Kayla Ponzi @kayla_ponzi
46 Followers 127 Following CoolCats Quirkies. Catch me in the metaverse. Baseball ⚾. 🍣
Langley @Langleybrents48
0 Followers 16 Following
Atlas Collector @AtlasCollector
41 Followers 121 Following CloneX Robotos SVS. NFT Curator. #Web3 builder. They / Them.
Yext @yext
23K Followers 147 Following Turn your digital presence into a differentiator with Yext, the leading digital presence platform for multi-location brands.
Frank Murphy @fp_murphy
1K Followers 881 Following Passionate about Development and Continual Improvement - Training Manager @CDW_UK, Toxteth born and raised, exiled Liverpudlian and #Evertonian
Rajiv Pandey @rajivrrp
12 Followers 285 Following
Kannan @kannans3
51 Followers 574 Following
SearchUnify @SearchUnify
259 Followers 390 Following Elevate Self-Service and Support with a Unified Cognitive Platform and a Suite of Next-Gen Support Applications
ADEACA @AdeacaNews
503 Followers 3K Following Project Business is Everywhere. When Projects Matter to Your Business, You Need Project Business Automation
Jason O'Donnell @acdntlpoet
857 Followers 851 Following A #KCS, #KnowledgeCenteredServices expert; former Co-owner/distiller for @tvdistilling; and @3drunkencelts cofounder. All tweets are my own views.
Jacob @Jacob58459348
48 Followers 90 Following
Arunkumar @aru656
32 Followers 102 Following
Ashwani Dubey @Ashwani_Dubey81
17 Followers 158 Following
David Gurteen @DavidGurteen
14K Followers 9K Following Conversational Leadership: writer, speaker, and facilitator. Founder: Gurteen Knowledge & creator of the Gurteen Knowledge Cafe.
katharine ward mclay @katemclay
104 Followers 123 Following Australian/British, living in the Netherlands. Knowledge and information manager. Mother of triplets.
Nicholas Cottrell @niccottrell
70 Followers 500 Following MongoDB engineer, author, computational linguist, ex-traveller, tax payer, antique map collector
Hoots @andyvanhout
446 Followers 512 Following Formerly of EVE Online, Wisconsinite, amateur dev, infrequent poster, mostly memes and photos of the dogs nowadays. He/him. @[email protected]
Doris @DorisJurisson
5 Followers 53 Following
Julie Weatherbee @juliewbee
3K Followers 2K Following I tweet about Ann Arbor, urban planning, lost things, and whatever catches my eye. Warning, I tweet City Council meetings twice/month (#A2Council). she/her/hers
Preen C @preentc
163 Followers 196 Following views are my own. #knowledgemanagement #blackandbeingessex
Abbe Wiesenthal—KM @AbbeWiesenthal
57 Followers 120 Following Passionate believer in the power of Communications & Knowledge Management to bring about positive change for people and organizations. Metadata geek.
theresaklunk @theresaklunk
11 Followers 78 Following
Heidi @heidilamberton
234 Followers 451 Following Self-proclaimed 𝒘𝒐𝒓𝒅 𝒏𝒆𝒓𝒅 When life hands you lemons, give them back. You deserve chocolate! 𝑨𝒍𝒍 𝒗𝒊𝒆𝒘𝒔 𝒂𝒓𝒆 𝒎𝒚 𝒐𝒘𝒏
Neymar Carvalho @neymarc
69 Followers 114 Following
A. Hexelschneider @ainvienna
2K Followers 511 Following Visualize + transfer relevance in complex knowledge structures. Relevanz visualisieren + transferieren in komplexen Wissensstrukturen. Lecturer Trainer Author
Parsons @ParsonsCorp
14K Followers 259 Following We are a digitally enabled solutions provider focused on the defense, intelligence, and critical infrastructure markets. #WeAreParsons
A. Hexelschneider @ainvienna
2K Followers 511 Following Visualize + transfer relevance in complex knowledge structures. Relevanz visualisieren + transferieren in komplexen Wissensstrukturen. Lecturer Trainer Author
Jen Lambourne @Jenny__Anne
2K Followers 2K Following A librarian for tech people | Chief of Staff @Monzo, previously @GDSteam | Co-author of Docs for Devs: https://t.co/nNNqU0w1PC | She/Her
Joseph Dennis Kelly @WindMiner
636 Followers 3K Following mining the potential of #content to inform, inspire, empower, and expand | #philosophy #language #storytelling | #contentstrategy #seo #localization
Tyler Technologies @tylertech
5K Followers 1K Following Helping government and schools better serve their communities with technology designed to simplify complex processes. Subscribe below for timely insights.
Jennifer Moortgat @jenmoortgat
15 Followers 10 Following
Liz Bunger @lizpopebunger
34 Followers 126 Following
asponline @asponline2
23 Followers 41 Following Association of Support Professionals is an international membership organization for customer support professionals. Exec. Director: Al Hahn
Yael McCue @YaelMcCue
151 Followers 332 Following Product Manager at @Guru_HQ. Trivia host. Wonderer and wanderer.
John Custy @ITSMNinja
2K Followers 724 Following Service Management & CX Management Educator, Evangelist, Consultant, Bostonian, and good food. KCS, ESM, ITSM, ITIL, and Continual Improvement. he/his/him
Matt Seaman @MattSeaman16
23 Followers 2 Following
NI (now part of Emers.. @NIglobal
27K Followers 3K Following We’re revolutionizing how enterprises use test systems and insights to drive product and business performance. NI is now part of Emerson.
ServiceNow @ServiceNow
49K Followers 194 Following The world works with ServiceNow @ServiceNowNews | @WeUseServiceNow | @LifeAtNow | @HelloKnowledge
Patrick Lencioni @patricklencioni
64K Followers 603 Following Best-selling author of several business books including The Five Dysfunctions of Team, and sought after speaker and consultant.
COVEO @coveo
4K Followers 3K Following The Future is Business-to-Person, powered by AI Search and Generative Experiences.
Janine Deegan @Janinemdeegan
129 Followers 218 Following Knowledge Manager, KCS certified word nerd.
Claudia Belardo @kaosfusion
353 Followers 949 Following Twin mamma, linguist 🇮🇹 🇫🇷 🇨🇷, 🌍wanderer✈️, ♻️eco-ambassador💚, Tiggywinkles🦔releaser, tech💻geek, bold, bright, passionate, Ninja CX Cybersecurity VP ♀
Mike Raley @mraley
123 Followers 1K Following
Eugene Aronsky @aronsky1
115 Followers 334 Following My name is Eugene, I am a Marketing Specialist with @unymira_us. I am an expet on knowledge bases and am KCS certified
SonicWall @SonicWall
30K Followers 5K Following Global leader in #cybersecurity innovation, empowering MSPs & organizations with comprehensive solutions for over three decades. We are #BoundlessCybersecurity
Upland Software @UplandSoftware
927 Followers 112 Following Software for the doers, the deliverers, and the day-to-day heroes of real-life business.
MindTouch @MindTouch
6K Followers 2K Following MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions in customer self-service and agent assistance.
Sara Feldman 🤔 @Sara_inquirer
571 Followers 1K Following Tweets about a bit of work stuff and mostly about whatever amuses me | Co-founder @Content_IO | Director of Member Engagement @CSInnovation
Howard Yermish @hyermish
2K Followers 2K Following Creating Human Solutions in a Technology-Driven World. Director of Product for Vicasso (@GoVicasso). Photographer, music composer, and human.
Josh Freed @joshuafreed
149 Followers 547 Following
Ryan Berryman @ryandb
323 Followers 3K Following Growing software and technology businesses by operating, active investing, and advising. Father of 3. Entrepreneur. Life-long Angels fan.
Jonathan Hinkle @JonathanHinkle
130 Followers 174 Following
Jeff Shurtliff @jeffshurtliff
526 Followers 2K Following BizApps manager, admin of @RSAsecurity and #NetWitness online communities, experienced bass player, husband and father. My opinions are my own.
Michael Carter @mjcarter_coveo
13 Followers 14 Following Partner Success Manager at Coveo. Passionate about Knowledge Management, KCS, Quality Customer Experience, and Customer Success.
@kaialtenfelder.bsky... @kaialtenfelder
235 Followers 0 Following
Karen Lim @kdlim
60 Followers 109 Following
Steve Young @SteveYoungTweet
68 Followers 102 Following
Doris @DorisJurisson
5 Followers 53 Following
Lala Mamedov @lalamam
131 Followers 762 Following
Stuart French @DeltaKnowledge
3K Followers 3K Following CFA Knowledge Manager, Public speaker on Collaboration, Complexity & Resilient Business - enjoys a good game of Go, Ice Hockey & a bit of Watercolour (He/Him)
Christie Morin @MsNudelman
99 Followers 192 Following Charismatic gal living her life to make a meaningful difference in the lives of others. ESTJ, leadership and charity. enjoying time well spent on our tandem.
Mike @MichaelSchuIz
257 Followers 209 Following Living ITIL in ITSM ¦¦ Working Project Manager ¦¦ Gamer till the end ¦¦ Conservativ libertarian
Dave Cutler @davecutler
65 Followers 97 Following Protecting digital keys & certificates with Venafi since 2011. Consortium for Service Innovation board.
Gunang Waney @GunangWaney
143 Followers 214 Following Opinions are my own. Information Developer #DITA, Knowledge-Centered Support #KCS coach and program lead ,
Nokia Cloud @nokiaCloud
17K Followers 10K Following We’re leading the transformation where networks meet #cloud enhancing both network performance and cloud consumability.
Richard LaRose @RichLaRose
46 Followers 389 Following PMP, ITIL v3 Expert, Knowledge Management Process Implementer, Desktop Engineer and Support Lead, Management Consultant and Coach.
billy57 @wielbruda
2 Followers 9 Following
Sander v.d. Moolen @KM_SandervdM
87 Followers 159 Following VisionWillow helps you leverage the collective knowledge of your service organisation to achieve customer success.
Jon Meyer @MeyerJonM
99 Followers 181 Following Customer experience and support expertise, music production lover, entomology fan, and occasionally amusing guy.![#Sage Customer Support Analyst, Sr. for Sage 300 CRE product. [@SageConstruct] Parent of 4 legged babies. #GoDucks Fan](https://pbs.twimg.com/profile_images/528367139359424512/XFYoDH5G.jpeg)
Char Lea @CharLynnLea
192 Followers 758 Following #Sage Customer Support Analyst, Sr. for Sage 300 CRE product. [@SageConstruct] Parent of 4 legged babies. #GoDucks Fan
Olivier Jobin @OJobin
60 Followers 63 Following
Carla V. @CarlaVerwijs
531 Followers 708 Following After 9 years abroad I'm back in the Netherlands. Interested in KM, innovation, creativity and in my spare time I run, cycle and read books
Loren Lacy @ljlacy
223 Followers 799 Following Technology Junky, Family Man, Wyoming by birth, Texas by choice, Faithful Catholic
Fred Cadena @fredcadena
1K Followers 762 Following Digital Transformation Strategist | Philanthropist | Scuba Diver | Likes Cigars & BourbonNo such thing as too much knowledge! We love seeing the new logo out and about 😍
We are incredibly excited to announce the launch of our BRAND NEW website, along with a new logo -- 30 years in the making! lnkd.in/gP7xkpFd We are thrilled to share this new look on our redesigned website and looking forward to what the next 30 years will bring!
We're looking forward to learning from Members at @pingidentity, @Akamai, DB Kay & Associates, @F5, @SmarshInc, @thermosci, @Novavax, @PAR_Tech, @NetApp, and more. PLUS in case you missed the memo, there will be some exciting announcements!
Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from @MattSeaman16 sharing about where we've been and where we're heading together. See you soon!
Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors! serviceinnovation.org/q2-2022-recap-…
Looking forward to this session!
Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS! Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org. serviceinnovation.org/event/optimizi…
And it's a wrap! Thanks to all those who attended the live session. We hope it helps scale your VoC & KCS programs. Also, we would like to thank the wizards, Daniel and Brian, for such a spell-binding show! #cognitivetechnology #enterprisesearch #km #kcs @GEOTAB @KCSAcademy
Although considerable time, money, & effort go into periodically soliciting customer feedback, companies don't fully capitalize on the heaps of collected data. Sounds similar? Then our upcoming webinar with @GEOTAB is a must-attend. 👉bit.ly/3LmhiC4👈 @KCSAcademy
Backed up last weeks Fundamentals Certification with the full KCS v6 Practices Certification ✌️ from @KCSAcademy #kcs credly.com/badges/bb840cf…
Verified for KCS v6 Fundamentals from @KCSAcademy. KCS v6 Practices Certification up next ✌️ credly.com/badges/b7f50f3…
@MattSeaman16 Summary + recording + additional resources: serviceinnovation.org/intelligent-sw…
Did you see the exciting #IntelligentSwarming updates last week? It's covered in our blog w/a recording of the Intelligent Swarming 101 presentation. Below is a snippet where @MattSeaman16 rightfully acknowledged how none of this would happen without our incredible Members!
Welcome to @ADP as the newest Member of the Consortium for Service Innovation!
🏆 We're proud to share our @KCSAcademy v6 Aligned designation for Yext Support Answers technology! This designation is granted to companies that offer customer support tools aligning with KCS® v6 best practices. yex.tt/3uWOACI
Are you still using Tiers (or other escalation workflows) within your Support Team? There's a better way that benefits your business, employees, and your customers. #winwinwin #collaboration #customersupport #customerservice #EmployeeEngagement serviceinnovation.org/event/intellig…
The @KCSAcademy Aligned Vendor Series presents KM Outcomes: Findability and Discoverability April 28 with @joejorczak @yext linkedin.com/events/kmoutco…
How do we measure success in knowledge use? Join our workshop next Tuesday for the metrics and strategic leadership communications needed for customer success. Certified by the @KCSAcademy linkedin.com/feed/update/ur…
NetApp Knowledge Base Wins Two CXone Expert Awards NetApp Knowledge Base was recently recognized with two CXone Expert Awards — the KCS Award and the Most Admired award Learn more: ntap.com/37o4gFO #cxone #KCS #Awards #NetApp @NICECXone @KCSAcademy @NetApp
Take advantage of learning from the great @dbkayanda !!
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