John Paladino @JPaladino1972
Delivering responsive, proactive, human customer experiences | Head of Client Services for InterSystems | Take a look at the new platform #InspiredService ⬇️ inspiredservice.intersystems.com Boston area Joined October 2022-
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Adapting to customer needs means evolving from high-touch human contact to digital-first approaches — without losing the personal touch. #CustomerFirst #DigitalAge
Just because AI-driven technology exists doesn’t mean high-touch service is outdated. It's still essential. Look at the Nordstrom model (having the product you want, in the place you want, served in the way you want) — understanding customer needs matters. #CustomerExperience
Join me as I share how AI & digital tools are revolutionizing service delivery across all layers of customer interaction. I cover high-touch service, taking a layered approach to support, and share how we adapt to changing customer expectations here: shorturl.at/izBWZ
The future of learning and support is online and accessible. With thousands of classes and a hundred thousand learners a month, we're just getting started with our learning services — more on my podcast. #OnlineLearning #TechEducation
'It doesn’t matter if it’s a software company or any type of company. We’re more a business-to-business type of company.' — Hear more of my thoughts on excellence in customer service on the latest episode of Rarified Air here: inspiredservice.intersystems.com/podcast/ep-9-j… #B2B #ServiceStandards
I wasn’t afraid to make a mistake and learn from it. Hear how embracing risks and learning from failures fuels my journey at @InterSystems on the latest episode of my podcast, Rarified Air: inspiredservice.intersystems.com/podcast/ep-8/ #GrowthMindset #Leadership #InspiredService
I took apart my father’s lawnmower...I wanted to see how it worked. The rest is history. My childhood curiosity led me down a path of innovation and problem-solving. Dive into my story on Rarified Air and see where curiosity can lead. inspiredservice.intersystems.com/podcast/ep-8/ #Innovation
From a one-man lab to the CEO's unexpected tech support, my first job taught me lessons in growth, leadership, and the unexpected paths to success. The new Rarified Air episode has it all. Listen now: inspiredservice.intersystems.com/podcast/ep-8/ #LifeLessons #CustomerExperience #Success
Mentorship and teaching others have been cornerstones of my career. Helping the people around me learn and grow has enabled 40+ years of success at @InterSystems, where we thrive on a culture of shared knowledge and continuous learning. #Mentorship #Teaching #GrowthMindset
Facing loss head-on steered me toward a career focused on making a meaningful difference for others. Listen to my latest podcast episode for my personal story on building resilience here: inspiredservice.intersystems.com/podcast/ep-8/ #PersonalGrowth #MakingADifference
Leadership lesson learned early: In crisis, run towards it, not away. My approach, shaped by personal challenges, now fuels my mission to solve problems and genuinely help. What defines you is not just what you do — it's how you respond. #Leadership #Resilience
In the latest Rarified Air episode, I opened up about how personal tragedy and a quest for change propelled me toward making a real difference with technology. This episode is a testament to the power of resilience. Don't miss it. #Resilience #TechForGood inspiredservice.intersystems.com/podcast/ep-8/
Imagine calling support and talking directly to the CEO without realizing it. That was my intro to @InterSystems' unique culture. Unlike any other company I’d interacted with before, their version of customer service prioritized making meaningful connections. #CustomerService
From curious kid to tech leader, my story is driven by curiosity, overcoming loss, and the relentless pursuit of helping others. Each step has shaped the path to my 40-year career here at @InterSystems, and I wouldn't have it any other way. #TechJourney #Innovation
Startups are the proving ground for great partnerships. At @InterSystems, we create tech that powers the boldest ambitions. We view startups and emerging markets as greenfield opportunities to put this ethos into practice. #InspiredService #healthcaretechnology
Preventing a problem is just as important as solving one. That's why @InterSystems focuses on proactive measures alongside swift crisis response. This dual approach underpins our #InspiredService model, ensuring reliability and trust for our partners.
At @InterSystems, our goal isn’t to push AI for its own sake. It’s to apply new capabilities thoughtfully so our customers can focus on patients and capabilities can scale securely. Because we succeed when they succeed. That’s the true center of the #InspiredService approach.
Success requires flexible thinking and partnerships rooted in trust. As the rate of change accelerates, we embrace it together. Because values and vision matter most when building a partnership that can navigate unprecedented technological change. #futureoftechnology #change
When a company chooses its technology partner, it trusts that partner with the execution of its long-term strategy. It is an obligation that forms the core of how I view success at @InterSystems: we succeed when our customers succeed. Learn more 👉 inspiredservice.intersystems.com/why-inspiredse…
Customer loyalty hasn’t changed in my four decades of service: it’s the people dedicated to your success that matter most. With technology driving innovation, @InterSystems strengthens our commitment to high-touch experiences, with our human team leading the way. #Innovation
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It's a standing room-only crowd as the VA celebrates their modernization achievements with us. We are grateful to participate in this program alongside our partners @InterSystems, @VeteransEZ, @Cognosante, @Ready_Computing #HIMSS23
It takes an incredible network of people to make donation & transplantation possible. To all the healthcare heroes working tirelessly to save lives through organ, eye & tissue donation & transplantation, #BlueGreenSpiritWeek Day 5 is about thanking YOU! 💙💚 #DonateLife
With InterSystems IRIS Adaptive Analytics, coupled with the deep integration, data management, and advanced analytics capabilities already offered with our data platforms, we’re providing even greater capabilities that enable business users to ensure... businesswire.com/news/home/2020…
Please send love to my sister’s cat who was hit by a car this morning 😿
One of the reasons I love going to work every day is because of @InterSystems unwavering commitment to doing what’s right and what’s best for our customers. It’s inspiring to see a company-wide culture that puts customers first. #customerservice #datatransformation
Have you had a chance to read my new newsletter, Inspired Service? It’s been a joy sharing stories from my almost 40 years of experience in customer service and what motivates and inspires me. If you haven’t already subscribed, check it out here: tinyurl.com/28k8cfck
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