Manny Maciel @Inspiru9

Management Coaching with @Inspiru9 Listening: Being attentive to customers enables Associates to give individualized help and answers, making the entire experience easier and more enjoyable for customers. In fact, even listening without any associated a…lnkd.in/d5ZEFGm

Management Coaching with @Inspiru9 Empathy: Being able to walk a mile in a customer’s shoes is the ultimate customer service skill. If an Associate is able to truly empathize with a customer’s pain points, they will be able to provide the best possible…lnkd.in/dm2F9VN

Management Coaching with @Inspiru9 Adaptability: Store Associates are called upon to deal with different problems and varying customers all day long. The approach to one specific inquiry can be dramatically different from the other. This requires a keen…lnkd.in/dAK2_pS

Management Coaching with @Inspiru9 When customers have issues, they're generally looking for an immediate resolution to their problem. Where possible, this should be provided. However, sometimes this resolution is not readily available. The best associat…lnkd.in/duUag39

Management Coaching with @Inspiru9 Coaching is sometimes viewed as a luxury completed by managers who have time on their hands. This could not be more wrong. Coaching in customer service is about getting things accomplished and improving business  and pe…lnkd.in/daxNzSM

Rules of Engagement with @Inspiru9 Work Ethic Customers appreciate an associate who will see their inquiries through to a resolution. In addition, you need to have good time management skills so as not spend too much time handling one customer while oth…lnkd.in/d5kFMnq

Rules Of Engagement with @Inspiru9 KNOWLEDGE The manner in which a business collects, shares and utilizes  knowledge can be central to its success, and no where is that more evident than in the hands of of it's front-line employees. Knowledge can be fo…lnkd.in/dkTuEGa

Rules Of Engagement with @Inspiru9 Customers today seek advice, and want to know that the person serving them truly has an understanding of the choices they are making. The one sure fired way to achieve this and more is to personalize the conversation. T…lnkd.in/dSipASK

The more clients I meet and engage with the more I realize that despite our best efforts to do the what we think is right, the more often we fail at the very basics in business. It's important to note that whether you're selling cars, real estate or shir…lnkd.in/ddymV_f

Retail Skills Coaching with @Inspiru9 Empowerment: It's important to pay attention to the guidelines that you train employees on. While these are often viewed as necessary to keep your people in line and ensure consistency in your operation, there may b…lnkd.in/dH6wZsz

Retail Skills Coaching with @@Inspiru9 Continuous Improvement: Your coaching and training initiatives shouldn’t end just because the program or seminar is over. For best results, make learning and development a continuous improvement effort in your bus…lnkd.in/dBJnYjn

Retail Skills Coaching with @@Inspiru9 Role-playing can be quite effective, especially when it comes to sales. Many of my clients agree that, role-playing can bring your sales training to another level and based on its experiential nature your associates…lnkd.in/d_w8WW3

Retail Skills Coaching with @Inspiru9 Self-esteem is often more important to people over financial gain. By investing the time in your employees with coaching and feedback, their self-esteem and confidence will increase. This often leads to higher moral…lnkd.in/dT4XMaK

Retail Skills Coaching with @Inspiru9 No matter how you cut it, you cannot train a person to have values in communicating or engaging with other people. However, find yourself a person with the right attitude and who owns personal values for being with a…lnkd.in/dbd38hk

The more clients I meet and engage with the more I realize that despite our best efforts to do the what we think is right, the more often we fail at the very basics in business. It's important to note that whether you're selling cars, real estate or shir…lnkd.in/e6qPJ5h

"The Customer Is King" with @Inspiru9 Customer service often involves emotions, so it's important to make sure you are always courteous and respectful. Never let your own emotions overtake your desire to see your customer walk away happy. Being attentiv…lnkd.in/dnC8knZ

"The Customer Is King" with @Inspiru9 If a customer needs help, they shouldn’t have to wander around all over the shop to look for it. Make sure it’s obvious where you are – even if that means saying “I’ll be around here if you need any help” when they f…lnkd.in/daWedP9

"The Customer Is King" with @Inspiru9 Greet customers when they walk into the shop and adapt your style of greeting to each individual (for example, mature customers may prefer a more formal greeting). Say goodbye to them when they leave the shop, thanki…lnkd.in/d-rTdUV

The “Customer is King”. Do you believe that? Or is that something you just go along with. Let's face it, without customers, your retail business wouldn’t exist. It stands to reason, therefore, that how you treat your customers will have a direct impact…lnkd.in/d3ct55y

Business Must Haves with @Inspiru9 Remember Your Regular Customers: People love to be remembered, and the epitome of excellent customer service is remembering customers who have shopped in your store before, and ideally what they bought too.  This give…lnkd.in/duiXuVB