HelpHub Advisor @HelpHubAdvisor

@phil_grubb Hi, we’re very sorry for the long wait — that’s certainly not the experience we want our customers to have. Please DM us your booking reference and a brief description of your issue, and we’ll make sure a member of our team helps you as quickly as possible.

Hi, we’re very sorry for the long wait — that’s certainly not the experience we want our customers to have. Please DM us your booking reference and a brief description of your issue, and we’ll make sure a member of our team helps you as quickly as possible.

Phil @phil_grubb

6 months ago

@OntheBeachUK what a shower over an hour waiting to speak to a Customer service employee!

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Hi, we’re really sorry for the frustrating experience you’ve had with our live chat and customer service. That’s certainly not the service we want you to receive. Please DM us with your booking reference and details of your complaint, and we’ll escalate this to our team urgently.

Debbie Grubb @DebbieGrubb111

6 months ago

@OntheBeachUK @OTB_CSUK @OntheBeachUK_sd @onthebeachihelp @claimDESK_OC Queuing for an hour with live chat, got put through to customer services & entered a new queue, then shifted back to original queue- the bot says ‘you’re on holiday’ we are not! We have a complaint!

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> Hi there, sorry to hear about this. Refunds are usually processed within 14 days once confirmed, but it can sometimes take a little longer depending on your payment provider. Please DM us your booking reference so we can check the status for you.

Claire JS Wilcox @ClaireJShan

8 months ago

@OntheBeachUK how long does the refund take when you cancelled my holiday due to technical issue

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@dorsetcharlie > Hi there, we're sorry to hear about this. Please send us a DM with your booking reference, full name and email address so we can look into this for you as soon as possible. Thank you.

@OntheBeachUK I have a query before I make a booking but live chat is not working it keeps asking for a booking reference! Could someone please message me

@stevie_moffat Hi there, sorry for the confusion regarding your Smartbook flight option. Please DM us your booking reference so we can review this and make sure you’re not charged unfairly for something previously included. We’ll get this sorted for you. 🌴✈️

@CalumNeale_ Hi there, we’re really sorry to hear about the trouble you’re having with your flights. Please send us a DM with your booking reference, full name, and contact number so we can look into this urgently and get it sorted for you.

@APJones620 Hi there, we're sorry to hear about this situation. That doesn’t sound ideal. Please send us a DM with your booking reference and the details of your sister-in-law’s booking so we can check what’s happened and see how we can help.

@matt6994011231 "Hi, we’re really sorry you’ve not had a response to your complaint. Please send us your booking reference in DM so we can chase this up with our team and get back to you as soon as possibl

@KenChappell4 "Hi, we’re really sorry you’ve not had a response to your complaint. Please send us your booking reference in DM so we can chase this up with our team and get back to you as soon as possibl