GoTo Assist @GoToAssist

We've moved! For product questions and support ➡ https://t.co/6o8g1E2fVL — making IT easy, anywhere. goto.com/it-management/… Boston, MA Joined April 2009

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GoTo Assist @GoToAssist

2 years ago

@Mirco_Soft Can you email me at gotoservice at logmein dot com and share what you have on this scam account? ^GD

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@Mirco_Soft Thank you, we are trying to identify the accounts from the information in the screenshots. The session IDs that they provide when they ask to connect to you are the easiest way for us to identify the account and shut them down ^GD

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GoTo Assist @GoToAssist

2 years ago

@Mirco_Soft Hi, thank you for reporting this. If you have the 9 digit session code the gave you could you please direct message it to us? ^GD

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GoTo Assist @GoToAssist

3 years ago

The transformation over 20 years is real, but what hasn't changed? We're still solving challenges, innovating technology and making IT easy, anywhere. Follow us on LinkedIn, @GoTo, for more and visit us at goto.com/it-management/… #DiscoverGoTo #tech

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GoTo Assist @GoToAssist

4 years ago

@andyl9063 Sorry for the frustrations, we reached out to our team and someone will contact you shortly. ^KG

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GoTo Assist @GoToAssist

4 years ago

@iamvelos Scammers use fake email addresses, websites, and VPNs to hide their location. The support session code is the only thing they cannot fake and the only reliable way for us to identify the offending account. ^GD

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GoTo Assist @GoToAssist

4 years ago

@iamvelos Correct, that is how we identify the account. The person wanting to connect to your computer has to provide you with a support session code for you to enter. If you think they are a scammer you can click Report Abuse and provide us with the code. ^GD

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GoTo Assist @GoToAssist

4 years ago

@iamvelos Hi, at the top of that page you will see we warning and an option to Report Abuse. We take abuse reports very seriously and will ban accounts that are found to be misusing our service. ^GD

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GoTo Assist @GoToAssist

4 years ago

@Blackbeard0531 Hi there, we have a process for any kind of abuse being reported, with a dedicated page located here: support.logmeininc.com/gotoassist-rem… ^AC

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GoTo Assist @GoToAssist

4 years ago

@tobyw7 Please scroll down on this page and click Contact Support support.logmeininc.com/gotoassist-ser… ^GD

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GoTo Assist @GoToAssist

4 years ago

We’re now @GoTo, a one-stop shop for flexible-work software to make your worklife easier. Follow us @GoTo for news and updates.

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GoTo Assist @GoToAssist

4 years ago

@schiff01 Hi there, would you be able to DM me you GoToAssist email address for a check on the ticket? ^AC

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GoTo Assist @GoToAssist

4 years ago

@BuggsBugg1 Hello, are you trying to reach a technician who uses GoToAssist services? ^AC

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GoTo Assist @GoToAssist

4 years ago

@DarrellBellaart No problem, the GoToAssist app is easily uninstalled through your program files. ^AC

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GoTo Assist @GoToAssist

4 years ago

@DarrellBellaart If they provided a support key please report it here fastsupport.gotoassist.com/abuse/report ^GD

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GoTo Assist @GoToAssist

4 years ago

@josephlucas502 Hi Joseph, I'm sorry for the trouble there. Were you able to test with any alternate client PCs to rule out a local connection problem? ^AC

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GoTo Assist @GoToAssist

4 years ago

@N8OUZ Thanks, the problem may be related to the version they are using to connect. We can help troubleshoot further if we know the GoToAssist version in use. ^AC