malcolm gerry @GerryMalcolm
Manchester, England Joined May 2012-
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Hi @virginmedia - I just wanted to say I got through to your cancellation team and they provided a great service, many thanks
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@virginmedia I have been attempting to cancel my subscription for 2 weeks and so far not been able due to inability to speak to anyone virtually or in person
Ok, I will try tomorrow but I will be looking for my cancellation to be back dated as your process is not fair on the customer and should be easier
@virginmedia Are you able to get them to call me as I do not see how I can email the team
@virginmedia I’ve tried that and having been waiting hours for an advisor
This is not acceptable as you seem to make it impossible for anyone to cancel your services
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