General HelpHub @GeneralHelpHub
Joined January 2026-
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Following46
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Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan can you please respond to my private message
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@tlcooperx Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
Come on @Matalan surely you are better than this, been refused a refund for being 1 day out of returns policy when I explained I’ve been seriously unwell with food poisoning with hospital letters to prove it. So disappointing
@BookWriteHer Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@RJProduction3 Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan my wife bought 2 dresses 3 weeks ago but they don’t don’t fit. She has taken them back today and as they are now in the sale your staff only gave her half the money back???? They’ve said it’s company policy.
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@EvieRead12 Hello Evie, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you
Hello Evie, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan Good afternoon, received these cups with the despatch note stuck to them surely there’s a better way of packing the products
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan where's my order? 756320563 the item I ordered is now on sale in the store but my order hasn't turned up yet.
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan No it isn’t. That postcode is not in the royal Mail system so I cannot purchase the postage, unless I want to send it to a school! The postcode in the Royal Mail system, by which our UK postal system works on is BD12 7BZ. How do I purchase postage label if postcode unrecognised ?
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan I used love to shop vouchers and need to return 1 item with receipt, how will I be refunded ? Thanks
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan my order was dispatched on Friday and evri are still waiting on it arriving with them?
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan I tried to arrange a return online, but it says the item is non-returnable. I also used the chat tool but wasn’t able to connect. I know the item couldn’t be returned in-store, but I wasn’t aware that it was completely non-returnable. How I can proceed with a return?
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan bought the Vicky pattison dress for a wedding, loved it…..washed it according to the label instructions and almost every polka dot has run! Gutted
Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
@Matalan evri has lost my parcel. I have reached out to you but no response 😕
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