General Assessment CallCenter @GeneralAs489

@hodsonated Thank you for bringing this to our attention, My name is Wayne I'll be happy to assist Please follow us so we can send you a direct message and assist you promptly.

@Matalan, there is a major SEO issue on your website. Feel free to message me.

@nickholding01 Thank you for bringing this to our attention, My name is Wayne I'll be happy to assist Please follow us so we can send you a direct message and assist you promptly.

@Matalan Hi. See online offer for 40% off so go to store to pick items to order. Basically out of 6 items I scanned using your app only one appeared. Can you give me a 40% off to use in store? Feels a bit of a scam

@wakey73 Thank you for bringing this to our attention, My name is Wayne I'll be happy to assist Please follow us so we can send you a direct message and assist you promptly.

@xwatp Thank you for bringing this to our attention, My name is Jonathan and we will be happy to assist you Please kindly follow us so we can send you a direct message and assist you promptly, Thank you

Thanks @Matalan Didn’t realise @GBXANTHEMS was delivering my parcel as it arrived in bits and pieces @1025Clyde1

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@Pe_McPencington Thank you for bringing this to our attention, My name is Jonathan and we will be happy to assist you Please kindly follow us so we can send you a direct message and assist you promptly, Thank you

@Matalan your customer service is shocking and disgusting! Think you need to retrain your staff!

@JWillis2009 Thank you for bringing this to our attention, My name is Wayne I'll be happy to assist Please follow us so we can send you a direct message and assist you promptly.

@Matalan the conditions your staff in Castlecoutt Belfast are working in is shameful!!! No heating for months now and the staff just have to put up with it! Disgraceful.

@AmbainbridgeM Thank you for bringing this to our attention, My name is Wayne I'll be happy to assist Please follow us so we can send you a direct message and assist you promptly.

@Matalan hey I have had an online refund declined, I cannot get through on phones tge chat is no good - what can I do ?

@no1kitch Thank you for bringing this to our attention, My name is Wayne I'll be happy to assist Please follow us so we can send you a direct message and assist you promptly.

@Matalan I’m surprised to hear when wanting to make a complaint Matalan don’t have a contact for complaints and obviously don’t wish to discuss the matter any further on live chat so they end the conversation..,great customer service !!!

@HannahBradley94 Thank you for bringing this to our attention, My name is Wayne I'll be happy to assist Please follow us so we can send you a direct message and assist you promptly.

@Matalan bedding only been used once and already it’s bobbled and then I’ve woken up this morning and it’s ripped. Not great at all!

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@Matalan same set, different colour, washed once and also bobbly! The amount of money you spend you don’t expect this!

@lucemiles_ Thank you for bringing this to our attention, My name is Wayne I'll be happy to assist Please follow us so we can send you a direct message and assist you promptly.

@Matalan hi I’ve just placed an order but realised I’ve sent it to the wrong address. I’ve got next day delivery on it, can I change the delivery address/cancel order please