Florence Mason @FloRussell

Sussex Joined September 2010

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Florence Mason @FloRussell

9 months ago

@SingaporeAir Hello, I wasn’t given a number for the case

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.@SingaporeAir awful customer service & age discrimination. Booked exit row seats for 2 passengers on flight LHR-SIN & paid nearly £500 for the seat choice in January to now be told that the passengers don’t meet the criteria for exit row. Apparently 61 & 64 is “elderly”

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Florence Mason @FloRussell

9 months ago

@SingaporeAir @SingaporeAir it was on the phone to your customer contact centre. Spoke to someone on Sunday who said they’d call back & didnt. Called this morning to be told we didn’t have the seats and then again this afternoon I was on hold for 40 mins but couldn’t get through

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Florence Mason @FloRussell

9 months ago

@SingaporeAir I was in touch with them this morning. Tried to call back this afternoon and was on hold for 40 minutes

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Florence Mason @FloRussell

9 months ago

@SingaporeAir .@SingaporeAir we booked these flights back in January to guarantee bassinet seats for us & our baby and exit row across the aisle for the other passengers so they can support with the baby too. Customer service unhelpful. Very disappointed

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Florence Mason @FloRussell

a year ago

@monzo please respond to my DM - we need urgent help and your team on the phone are not giving us answers. Thanks

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Florence Mason @FloRussell

3 years ago

@SMEsavers our tills are down and we urgently need to get hold of someone. Please tell me how we can get hold of you. Phone lines are not working

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Florence Mason @FloRussell

5 years ago

@sainsburys I accidentally clicked the wrong time yesterday for collecting my shopping today and am unable to collect at the time allocated. Is there any way I can change it?

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Richard Osman @richardosman

5 years ago

So they're telling us CHIS stands for 'Covert Human Intelligence Source'. But what if CHIS really stands for 'Clearly H Is Steve'? Makes you think #LineOfDuty

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Florence Mason @FloRussell

6 years ago

@thewhitecompany ordered two candles and one arrived and was smashed. Please advise on how to get a replacement

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Greg James @gregjames

6 years ago

EIGHT MORE TO GET. 50 minutes remaining. I *think* we’ve got Djibouti, Kiribati, Niger. Steven our listener whose stupid idea this was in the first place will do the UK. So. We need Guinea Bissau, Mauritania, Tuvalu and Uzbekistan. URGENTLY! #UpYoursCorona

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Florence Mason @FloRussell

6 years ago

@easyJet FCO advising against travel to Spain & deeming it unsafe. I’d like a refund for our flights but can’t see this option online. Due to fly 15th August. Been on hold for 3 hours a day since Sunday - ridiculous. Please advise

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Florence Mason @FloRussell

6 years ago

@ASOS_HeretoHelp I have sent a DM. Please respond

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Florence Mason @FloRussell

6 years ago

@ASOS_HeretoHelp we ordered 2 bridesmaids dresses, a size 10 and a 12 and the size 10 dress that arrived is entirely the wrong dress.

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Florence Mason @FloRussell

6 years ago

@itvMLshow #MartinLewis Do you accrue holiday during a one month notice period when having been made redundant? I was made redundant on Monday and my company are only paying me (or asking me to take some days) for holiday accrued until end of July but my contract will end on August 31st.