FC_Help @FC_Help
Welcome to @FC_Help, the official feed for customer queries for https://t.co/TZTLZrQMkM. Visit @FCUK for daily updates. frenchconnection.com London Joined October 2010-
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@EssexCricketer Our gift cards are for store use only. Please get in touch with our customer service team and they will be able to look at ways to use this online. Regards, FC
@littlun51 Could you please provide us with your order number and we will be able to look into this for you. Regards, FC
@linna_mam Sorry to hear of this. Please get in touch with our customer service team via 0333 400 3285 or [email protected]. The team will be able to look into this further for you. Regards, FC
Hi Leanne, Thank you for your Tweet. We are sorry to hear this. What is your order number please? Kind regards, French Connection.
@FC_Help wish to return an item but can’t download label. Please help!
@akitty0543 I am sorry that you have not received a reply. I will forward your order number onto the US team to ask them to get in contact with you. Regards, FC
@akitty0543 I am sorry you have reached our UK customer service. Please get in touch with our US team via [email protected]. The US team will be able to help you further. Regards, FC
@MarinaM30194199 Please get in touch with our customer service team on [email protected] with an image of the credit note. The team will be able to convert the credit note to be used online with us. FC
@navdeep_mittal We are sorry to hear you having issues with your watch. Please contact [email protected] or call +919324818591 for further information. Regards, FC
@J99EMA Sorry to see that its not what we would expect. Please get in touch with us via [email protected] with your order number. Regards, FC
@Farzana88996878 The number is 0333 400 3285. Regards, FC
Hi Paula, Thank you for your message. I do apologise, we are unable to take care of US orders here, you will need to speak with our US team. I can advise they are receiving an unusual high amount of contact recently, will answer all queries as soon as they can. Regards, FCUK
Hi Paula, I do apologise, we are the customer service team for the UK. Please see the US returns website linked below. bit.ly/3yOiMjK If you need to contact them regarding your return - [email protected] or call 1-866-932-3285. Regards, FC
Hello, Thank you for your Tweet. We have gone paperless with our returns. Please use the below link to make your return. bit.ly/3yMMbeu Kind regards, French Connection.
Hello, Thank you for your Tweet. We are sorry to hear you having issues with your watch. Please contact [email protected] or call +919324818591 for further information. Kind regards, French Connection.
@FC_Help I’m looking for help with my R3 FC watch, is there someone who can help me?
Thank you for confirming your order number and for sending the photos. We have emailed you a free returns label for you to send your item back to us as this is not the quality we would expect from our homewear products. Kind regards, French Connection.
@FC_Help Afew more pics, as you can see from second pic- it’s actual rug fraying.
Hi Bekki, You will need to email us at [email protected]. Unfortunately we have a slight delay in email response due to a high volume of emails recently. If your query is urgent, please livechat with us or call us on 0333 400 3285. Kind regards, French Connection.
@Supershurls Hi Charlotte. Thank you for confirming. In order to advise further, please email an image of your receipt to [email protected]. Kind regards, FC.
@ChristinaMary_ Hi Christina. We are sorry to hear this. Unfortunately your account settings do not allow us to direct message you. If this is for a US purchase, you will need to contact our US team on [email protected]. Otherwise, please provide your order number. Thanks
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