Enso Connect @EnsoConnect

Guests don't care if they're messaging a human or an AI. They care about one thing: how fast you solve their problem. Take this one. Guest couldn't get the code to work. Why? Probably forgot to press # after entering it. Happens all the time. So we solve it in layers. A digital portal with step-by-step pictures and videos. And AI that can re-explain it differently if the first version didn't land. A 30-minute human reply will never beat an instant AI one. #HospitalityAI #GuestMessaging #GuestExperience #AirbnbHosts #AirbnbTips #HospitalityTechnology #HospitalityTech #AIinVacationRentals #AIChatBot

@GrandWelcome is now live on #EnsoConnect. #Hospitality is won or lost in small moments. We're going after every one of them - at scale. Smoother arrivals. Communication that actually feels human. Operations that flex. Welcome to the #EnsoPros family! #ShortTermRental #STR

Another example of a real-time transformation in vacation rental guest comms. Is your #AI working for your team yet? #VacationRentals #ShortTermRentals #HospitalityAI #HospitalityTechnology #GuestMessaging

Francois Gouelo @francois_gouelo

a month ago

48 hours ago... 3 VAs answering guest messages 9 to 5. 24 hours ago... 1 AI agent handling 60% of those messages, 24/7. Here's how we got there. A client came to me at the #ShortStaySummit by @staa_uk wanting to turn on #AutoPilot in #EnsoConnect but wasn't sure where to

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#AirbnbHosts - stop answering repetitive guest questions at 11PM and start competing on #GuestExpereince. #AirbnbHostInsights #AirbnbHostMeetup #Airbnb

Over 1,000 @Airbnb hosts registered for the London Host Club Meetup last night. London has 80,000+ listings. One of the largest short-term rental markets in the world. The room was full of the people actually running them! The industry likes to call individual hosts unprofessional. That's not what I saw. Time-constrained? Yes. Tech-constrained? Yes. But creative, and laser-focused on guest experience. Private chefs (shoutout to @YhangryChef). Gap nights. Early check-ins. Birthday packages. Gift Baskets... all of these resonated with them clearly. They understand something a lot of bigger operators are still catching up to: better guest experience isn't just better reviews. It's more bookings and new revenue hashtag#upsells Grateful to have shared the stage alongside our Airbnb partners. Huge thanks to @hindit for making it happen. More events like this, please. Now off to the #ShortStaySummit! #Airbnb #Airbnbhostmeetup #AirbnbHosts #AirbnbTips

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The bar for UK #AirbnbHosts just moved: → 4.5 min rating to stay visible → 80% of top-100 listings are #Superhosts & #GuestFavourites → 24/7 is the new reply window How do you stay on top without burning out? @francois_gouelo is answering live. 👉 hubs.la/Q04cQJJK0

We're on the ground at the #ShortStaySummit, with a few other great stops along the way. Come say hi at any point during this big week for #vacationrental pros. We've got some fun surprises for our #EnsoSixFigureClub 😉 #vacationrentals #ShortLets #ShortTermRentals

Going to ExpoRV in CDMX? 🇲🇽 Come find us - we’ll show you how to automate guest messaging, unlock new revenue, and scale operations without adding headcount. Let’s meet 👋 #ExpoRVCDMX #STR #HospitalityTech

CEO of @MinutHQ says the future of #hospitality is splitting into 2 paths: 1. Autonomous - #AI amplifies work. Higher margins, smoother ops, consistent #GuestExperience. 2. AI-Enhanced Luxury - Next-level #personalization at a scale. You can't do both. Which path wins? 🤔

#AI will create winners & losers in #hospitality - and the gap is growing. @Hostaway's CEO shares his predictions and the company's approach to backend AI that helped 100% of users vs. tools that require adoption. The result - $9M in bookings unlocked. How are you adopting AI?

🎙️ 3 #guestexperience experts as fun as they are brilliant. One real convo on thriving in high-stakes #hospitality. ✨ Maximizing short seasons ✨ Winning 5-stars in competitive markets ✨ Revenue-driving guest experiences that wow ✨ AI for lean teams hubs.la/Q03SXLSW0

We're at #SCALEUK! 🇬🇧 Here're the 2 sessions we're most excited about 👇 1/ Luxury STR panel with @CorinCraig + top operators sharing tips for high-end travelers 2/ François Gouelo (Enso) + @RebeccaCribbin + @BeyondPricing tackling sustainable growth in tight markets. #STR

#Hospitality operators shut down AI messaging tools after one mistake. Makes sense - your brand is on the line. Our CEO breaks down the challenge of building #AI for #GuestCommunication + how multi-agent architecture solves it. #VacationRentals #ShortTermRentals #HospitalityAI

Francois Gouelo @francois_gouelo

7 months ago

At the start of 2025, we set out to build the AI team member for hospitality operators. The idea was simple: If you use Enso, you’ve effectively hired an automation teammate. So we built EnsoAI AutoPilot V2 — an AI that could message guests, follow policies, and handle

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The vision behind our #AutoPilot #HospitalityAI #HospitalityChatbot #AIChatbot #HospitalityTechnology

Francois Gouelo @francois_gouelo

7 months ago

The Evolution. Let me break down what just changed - not just for @EnsoConnect, but for the entire #HospitalityIndustry. In the beginning, #chatbots were a novelty. They handled “Hi!” and “Thanks!” and saved a few minutes here and there. But for anything more complex - it was💥

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🚀Meet Enso #AutoPilot: the first multi-agent #reasoningAI built for #hospitality. It doesn't just answer, it thinks & acts like your best employee. ✅Solves complex guest queries ✅Shows its work (full transparency) ✅Self-learns, no training needed ✅Knows when to escalate

The #EnsoConnect team is at the @vrma International Conference! Come say hi and see our groundbreaking #AgenticAI for #Hospitality! #VacationRentals #ShortTermRentals #GuestExperience #VRMA25 #VRMA #HospitalityAI

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@vrma Las Vegas → Booth 539 →🤖🤑 See the new #AgenticAI for #hospitality (that thinks. like a host) + tools to elevate your guest experience and revenue💰! Your favorite CS reps will be there too 👋 #VRMA2025 #VacationRentals #ShortTermRentals #VRMA #hospitalityAI

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✈️ Apple announced over the summer that they will let U.S. passport holders add a digital passport to their #AppleWallet. No more fumbling at TSA. No more digging through your bag. Identity, at your fingertips. A funny thing - we pioneered this same idea in #VacationRentals years ago. As one of the first guest-web-app's for vacation rentals we branded it the #BoardingPass. Why? your flight boarding pass, but for your stay. Guest ID, access codes, upsells, policies; all in one single link that you can add to your apple wallet. This is where the world is headed: a digital identity layer for everything. You might love it. You might hate it. But if you’ve ever lost your passport, sick and scrambling at an embassy for an emergency document just to get home… you know exactly why the digital age is inevitable. Apple is doing it for #travel. We’re doing it for #hospitality. The future is doing it everywhere. 🌍 What side of history are you on: the leather-wallet traditionalists, or the digital-identity believers? #ShortTermRentals #hospitalityTechnology #GuestExperience #travelExperience

Wondering what separates thriving #VacationRental operators from the rest this year? Key findings from #Guesty's 2025 #STRPulseReport 🚀 82% of operators now use #AI, #reviews are becoming the #1 revenue driver, and efficiency is being completely redefined. #STRIndustryReport

Francois Gouelo @francois_gouelo

8 months ago

Here's an interesting STR Industry Pulse Report from @Guesty. Winning #ShortTermRental operators are redefining efficiency. It's not about cost-cutting - it's about leveraging smart automation to win where it matters most: reviews (through the guest experience). Here are 6

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