Eceptionist @Eceptionist

Cloud-based operational workflow orchestration for complex healthcare and beyond. Referrals, scheduling, cell therapy, eConsults & more. Austin, TX. est. 1999. eceptionist.com Austin, Texas Joined January 2011

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Eceptionist @Eceptionist

5 days ago

5/ The question isn't how do we buy a better EHR or a better population management system. It's how do we build the coordination infrastructure that connects corrections, courts, probation officers, and community providers in a shared workflow. That's a different problem. What does that look like in your environment? #CorrectionsHealth #CommunitySupervision #CorrectionalHealth #JusticeInvolvedCare #HealthcareOperations

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Eceptionist @Eceptionist

5 days ago

4/ Probation and parole officers carrying 100–200+ cases face the same problem at a different scale. Manually tracking court-ordered service compliance across that caseload — treatment, behavioral health, education, vocational programs — is not sustainably reliable. Documentation gaps have legal consequences.

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Eceptionist @Eceptionist

5 days ago

Getting one justice-involved individual to a single outside appointment and back isn't a scheduling problem. It's a multi-step operational chain. And almost none of it talks to each other. A thread on why this is the actual problem:

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Eceptionist @Eceptionist

5 days ago

ReferralCX gives ops teams real-time visibility at every step — before it ever becomes a leakage problem.… #HealthcareOperations ---

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Eceptionist @Eceptionist

5 days ago

Most US health systems track referral completion rates. Few track what happens to referrals that never leave their own building. Wrong queue. No status update. Sitting in a worklist no one owns.

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Eceptionist @Eceptionist

a week ago

County agencies schedule across public health, social services, behavioral health, and court-mandated programs — often with eligibility, consent, and coordination dependencies that no off-the-shelf tool was designed for.… What breaks first? #HealthcareOperations

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Eceptionist @Eceptionist

a week ago

The scheduling tools most counties buy were built for clinics.

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Eceptionist @Eceptionist

a week ago

#CorrectionsHealth #JusticeInvolvedCare…

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Eceptionist @Eceptionist

a week ago

Justice-involved individuals miss court-ordered treatment because referrals get lost, eligibility isn't verified, or appointments conflict with supervision requirements.… How often do we mistake operational breakdowns for individual accountability?

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Eceptionist @Eceptionist

a week ago

Unpopular opinion: most probation "non-compliance" isn't willful defiance. It's administrative failure disguised as behavioral failure.

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Eceptionist @Eceptionist

2 weeks ago

What patterns do you see in referral completion by source at your organization?… #ReferralManagement #PatientAccess #HealthcareOperations #SpecialtyCare #NetworkLeakage

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Eceptionist @Eceptionist

2 weeks ago

Same patient population, dramatically different outcomes.… The referral source isn't just a data field — it's a predictor of engagement, scheduling success, and whether that patient will complete their first visit.

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Eceptionist @Eceptionist

2 weeks ago

Most health systems track referral completion rates, but here's what they miss: Where your referrals come from determines whether patients actually show up. Provider referrals convert at ~61%. Community organizations? ~31%. Digital intake forms? ~38%.

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Eceptionist @Eceptionist

2 weeks ago

#HealthcareOperations #CareCoordination #HealthcareAccess #PublicHealth #OperationalExcellence…

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Eceptionist @Eceptionist

2 weeks ago

The pattern: Healthcare builds highways but leaves the on-ramps broken.… Most organizations are one workflow redesign away from 20-30% better access rates — no new providers required.

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Eceptionist @Eceptionist

2 weeks ago

🧵 Healthcare systems are spending billions on capacity but still can't get patients from referral to first visit. The problem isn't supply — it's execution. A thread: 1/ Real data: 100 referrals → 74 complete intake → 58 get scheduled → 41 show up for first visit.