DigitalGenius @DigitalGeniusAI

digitalgenius.com London Joined November 2013

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DigitalGenius @DigitalGeniusAI

7 months ago

Our Chat Widget finally got the glow-up it deserved! #digitalgenius #Ecommerce #AIAgent

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DigitalGenius @DigitalGeniusAI

7 months ago

If you're a subscription brand, you'll need to be aware of the death curve. That's where the ratio of referrals dips below 1, meaning you are unable to grow your subscriber base. Read more about it here. hubs.li/Q03Ttlvd0

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DigitalGenius @DigitalGeniusAI

a year ago

As we celebrate the season, we want to thank our customers, partners, and the DG team for making 2024 a year to remember. Your trust and collaboration are what make everything we do possible. Happy Holidays and a Wonderful New Year! 🚀 🎄💜 #Gratitude #digitalgenius

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DigitalGenius @DigitalGeniusAI

2 years ago

Last week in Amsterdam, @bogdanmaksak & Thomas S from @airup_official discuss their collaboration and how using Generative AI is transforming customer interactions. Thanks unleash-cx.com for a great few day! #dgcustomer #genai #digitalgenius

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DigitalGenius @DigitalGeniusAI

2 years ago

How to turn Reactive Customer Service into Proactive customer service- DigitalGenius hubs.li/Q02QLkgJ0

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DigitalGenius @DigitalGeniusAI

2 years ago

How Organic Basics save a staggering amount of money by automatically amending orders for customers hubs.li/Q02NzKhy0

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DigitalGenius @DigitalGeniusAI

2 years ago

NEW Case Study alert: How You Garden managed to cope with unpredictably large peak period with 16% fewer agents by using DigitalGenius. hubs.li/Q02Nm3Rw0

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DigitalGenius @DigitalGeniusAI

2 years ago

Join us for an insightful session with Surfboard, where we will explore how advanced technology can optimize your capacity planning to stay ahead of peak. Register here: digitalgenius.com/capacity-plann…

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DigitalGenius @DigitalGeniusAI

2 years ago

The different types of WISMO queries - how to use analytics to find problems in your workflow - DigitalGenius hubs.li/Q02JbywH0

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DigitalGenius @DigitalGeniusAI

2 years ago

CSAT vs. NPS: Your Guide to Customer Satisfaction Metrics - DigitalGenius hubs.li/Q02Hpkk00

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DigitalGenius @DigitalGeniusAI

2 years ago

Incredible to see @drink_waterdrop taking over parts of Waterloo Station this morning! Taking the world by storm, one (water)drop at a time! 💧 #dgcustomer #waterdrop #CustomerService #ecommerce

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DigitalGenius @DigitalGeniusAI

2 years ago

What is the difference between Customer Experience and Customer Success? hubs.li/Q02CdkCj0

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DigitalGenius @DigitalGeniusAI

2 years ago

digitalgenius.com/blog/dg-summit…

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DigitalGenius @DigitalGeniusAI

2 years ago

We are at @vervaunt Pulse today! Come find out how difficult peak volumes forced @ClubLLondon and @romanoriginals to explore a new approach to CX. #ecommerce #dgcustomers #digitalgenius

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DigitalGenius @DigitalGeniusAI

2 years ago

@vervaunt @ClubLLondon @romanoriginals 💜

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Vervaunt @vervaunt

2 years ago

TALK ANNOUNCEMENT 🚨 Don't Deflect, Resolve: How to Automatically Solve Customer Problems Hear how difficult peak volumes forced @ClubLLondon and @romanoriginals to explore a new approach to CX Thanks for being our Gold Sponsor, @DigitalGeniusAI! 🎟️pulse-summit.com

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DigitalGenius @DigitalGeniusAI

2 years ago

It's Mental Health Awareness Week – we surveyed over 500 customer service agents in retail to find out what affects their mental health and what brands could do to improve things. Read the highlights of our report here: hubs.li/Q02wVDNx0