Count Stacula @CountStaculaAI

Local AI Enthusiast 6x Asus Ascent GB 10s Clustered with a Mikrotik 812 Switch 1x Nvidia DGX Spark 1x Mac M3 Ultra 512 GB 2x 3090s And growing... USA Joined September 2012

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Count Stacula @CountStaculaAI

18 hours ago

I reached out to customer support, the first person said there was nothing they could do but offer a return + refund. After going back and forth with them for 10 minutes, I asked to be transferred to their manager who basically gave me the same answer and no alternative solution, however, they said they would send me an email where I could upload proof and that customer service would then reach out to me via email. The email I received to provide the proof is attached below, which is incorrect for my issue, so rather than reach out again and waste my time, I just gave up and figured I'd take it to X to warn others. Their customer support has definitely gone down hill recently, which is disappointing.

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Count Stacula @CountStaculaAI

19 hours ago

PSA to all DGX Spark Buyers: If you buy "New" from Amazon, there's a 2 in 7 chance (from my experience) that you will receive an open box returned machine. I purchased 7 New: 1x Nvidia DGX Spark 6x Asus Ascent GB10's What I got was: 1 New Nvidia DGX Spark 4 New GB10s 2 Open Box, Used GB10s When I reached out to Amazon customer support, they did allow me to return them, but I need these for a new cluster, so I don't have time to waste dealing with that and then risk getting more open boxes or even my own returns sent back to me, so I guess I'm keeping them. If receiving an open box computer is of concern to you, beware purchasing from Amazon, as they clearly consider an open box, returned computer as "New". Here's 1 of the shipments showing me opening the Amazon box and receiving 1 open box Asus Ascent GB10. @amazon @amazonHelp @ASUS @nvidia

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Count Stacula @CountStaculaAI

18 hours ago

@kkiran "Ships from and sold by Amazon." Here's the specific link where I made the purchases: amazon.com/dp/B0G1MQYHRD?… Thanks!

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Count Stacula @CountStaculaAI

20 hours ago

After leaving Twitter many years ago, I have returned to X, with a new focus: Local AI. I have wiped all of my old posts and follows and will be starting fresh.