Bruce Paul, Managing Director, CXLign, Rivel @CommunityBankCX
Customer Experience Solutions is now part of @RivelResearch. Please follow Rivel for updates on #bankingbenchmarks for #communitybanks and #creditunions rivel.com/cxlign/ USA Joined July 2017-
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Customer Experience Solutions has added 6 new states to our #bankingbenchmarks. For the first time, benchmarks will be reported for California, Illinois, Georgia, Florida, Texas, and Maryland, Learn more: buff.ly/2v56CpA
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FDIC Quarterly Includes Three Reports Analyzing Growth of Nonbank Lending buff.ly/2QsXSTv
FHA finances improve markedly, but officials won’t cut premiums yet buff.ly/34XsX5E
N.J. governor establishes public bank task force buff.ly/2qcOZm7
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Open banking will bring banks and fintechs together buff.ly/2QtM0kb
Customer Experience Solutions is pleased to announce the addition of 6 new states to our #bankingbenchmarks. For the first time, benchmarks will be reported for California, Illinois, Georgia, Florida, Texas, and Maryland, Learn more: buff.ly/2v56CpA
Visa, Mastercard draw FTC inquiry over debit card transactions buff.ly/2XdE7Ak
"It’s not enough to just be active in the community if you aren’t making sure consumers know what you’re doing to be active – through #socialmedia, #bankmarketing efforts, and local visibility." - Bruce Paul, President & CEO of Customer Experience Solutions #bankCX
We interview #banking customers throughout the year and put out banking benchmark reports twice a year. For our upcoming report, we will have gathered more than 1.6 million objective reviews from households and businesses. Here's our latest data: buff.ly/34gOwO4
Only 22.7% of Community Banks were rated that high for customer service by their customers, based on 546.693 objective reviews across 4 states. That’s a big gap. buff.ly/2nxaexn #communitbank
CES #bankingbenchmarks provide you with objective customer feedback and a more accurate assessment of your CX versus that of your key competitors buff.ly/328NeDP
3 MILLION #bankcustomers are up for grab in the northeast - what are you doing to attract them? Do you know why they want to switch banks? Our #bankingbenchmarks can give you the insight you need. buff.ly/2v56CpA
Customer Experience Solutions is pleased to announce the addition of 6 new states to our #bankingbenchmarks. For the first time, benchmarks will be reported for California, Illinois, Georgia, Florida, Texas, and Maryland, Learn more: buff.ly/2v56CpA
6 Steps to Improve #BankingCX Through Artificial Intelligence buff.ly/2OwAHGF
Such an important point: It's not about the tech. buff.ly/2JiUOVv #bankCX
The Rules for Stellar #BankCX buff.ly/34abDdf
Ai enhancements that improve #bankCX buff.ly/33WEbXu
What Financial Services CX Teaches Us About Anticipating Customer Needs buff.ly/2LGoU6R #bankCX
Trust, humans and new technology - are these the secrets to better #bankCX? buff.ly/30KrNYL
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