Typical @virginmedia trying to get out of paying compensation for a delayed installation. Install was booked 6/6/23 and finally got connected 26/01/24 £5.83 a day is over £1400 due can’t believe their customer service said I’d the option to choose another provider @DevonLiveNews
looking for @virginmedia installed at your house, I wouldn’t bother. My account is over £1200 in credit due to missed appointments. It’s been over 2 months of failing to install it at my new property. How can they be allowed to keep operating? @devonlive@lbc@MailOnline
@virginmedia I’ve raised a complaint every time it’s not been done and as usual nothing gets done and no one has any information whatsoever as to what needs to be done. I would use a competitor but my accounts still £1200 in credit so by the time you actually install this it will be around 4k
@virginmedia The pre installation team are no use whatsoever as they have zero information from the guys on the ground doing the actual work. It’s exactly the same as last time I used your services and ended up about £1400 in credit due to missed appointments and waiting several months for it
@virginmedia They haven’t stated anything which is why your customer service is so poor. I’ve never had an actual specific reason since May with is pathetic. I’ve lost money from taking days off work and no one turning up it’s not the way to treat people
@virginmedia It’s just on hold until external works are carried out with no date given. How can it take from May to install WiFi is beyond me. Absolute joke @virginmedia you need Kelly services to give more information why it’s not been done so your staff have some information to give me!
@virginmedia Well surprise surprise, no engineers turned up on the 29th. No message within 24hrs to say they weren’t coming so another days wages lost due to taking a day off. Then to top it off no contact whatsoever from shit media until I called them today. There’s now no installation date
@virginmedia And it’s a waste of time calling as they all say I’m very sorry and it will definitely be fitted on the new date. We’re probably on date 8 or 9 now it’s an absolute joke
@virginmedia Same reply! Hello, it's Virgin Media. We need to do some extra work outside before we can get your broadband up and running. This means we've had to move your installation to 29/11/23 between 1pm-6pm. We're really sorry about that. Any questions? Give us a call on 0345 454 1111
@virginmedia Exactly the same reason given every other time. I’ve been felled at least 3 times telling me I have to be in ready for the installation so I’ve taken time off work yet again. And it’s a complete waste of my time. I’m going to start invoicing for every day I loose by taking it off
@virginmedia@LBC@MailOnline@BBCNews@DevonLiveNews Well what a surprise appointment cancelled yet again and moved to the end of November. At what point @virginmedia does this not become an acceptable delay in installation date? It’s now 7 months!!
@virginmedia Well surprise surprise it’s been cancelled again. Avoid @virginmedia at all costs. The credit is my old account and the new total to add is £849 for 103 days without service and £25 for less than 24hr notice so will be over 2k in credit💩 @LBC@MailOnline@BBCNews@DevonLiveNews
@virginmedia Which is fair enough to start with but how many times is acceptable. It was supposed to be installed at the start of June and moved several times. Let’s see what excuse is given when it’s not installed in two months time which will be 6 months late
@virginmedia Standard excuses, we’ve just been told by the installers, additional work is needed. It doesn’t take 4 months to run a cable and to move the installation date back by 2 months it an absolute joke.
@virginmedia See emails above, same reason in June basically standard fobbing off, lack of comms between you and Kelly Services which is exactly what happened last time. I had to tell your staff what to book the job in as, thanks to the ground workers giving me the info.
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