Client Escalation Desk @ClientEsctionEN
For any Inquiries or claims kindly follow back and DM for further response. Joined June 2026-
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@2two10one5 Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
@d19303841 @Hertz @FreddyLA7 rental car companies overbook to maximize usage in case of cancellations. airlines do the same, which is why they sometimes have to offer people money to take a later flight because not enough people cancelled on them. it should be illegal though
Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
@Hertz Your customer service is terrible, it’s been more than two weeks waiting for a response and now that I sent you pictures with timestamp you’re telling me the documentation sent got no timestamp? Did you even check the files I sent you? This is unbelievable
@Hertz Your customer service is terrible, it’s been more than two weeks waiting for a response and now that I sent you pictures with timestamp you’re telling me the documentation sent got no timestamp? Did you even check the files I sent you? This is unbelievable
@lfbuitra Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
Maybe @Hertz can educate me , I think im top tier presidents circle status and recently when I arrived on lot , I was shown a choice of small cars , when inquired why I couldn’t get some of the other larger mid size cars sitting on lot , I was advised those are all for higher
Maybe @Hertz can educate me , I think im top tier presidents circle status and recently when I arrived on lot , I was shown a choice of small cars , when inquired why I couldn’t get some of the other larger mid size cars sitting on lot , I was advised those are all for higher tier members . What’s a higher tier then pres circle ?
@emalevin Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
@4skinDRAGN Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
@hertz your Trieste location is a cluster. Office is closed. Doesn’t say which floor to drop car on. Also, we are responsible for damage after dropping off. Make it make sense
@hertz your Trieste location is a cluster. Office is closed. Doesn’t say which floor to drop car on. Also, we are responsible for damage after dropping off. Make it make sense
@Rwee27 Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
@RpkernKern @Hertz So the response from Hertz: “MCO is open 24 hours and you should have been able to access your vehicle. We’re sorry for any inconvenience this may have caused.” They won’t help get me a car today unless I go back to the airport and try again! Don’t use @Hertz people!
@RpkernKern @Hertz So the response from Hertz: “MCO is open 24 hours and you should have been able to access your vehicle. We’re sorry for any inconvenience this may have caused.” They won’t help get me a car today unless I go back to the airport and try again! Don’t use @Hertz people!
@Sbeige Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
@Hertz your company is trash. Rented a car days in advanced to show up and it’s not available because keys are locked inside the dash. So your employees aren’t checking vehicle prior? We’re just blindly sending vehicles out to people? Leaving people stranded at midnight? Cool
@Hertz your company is trash. Rented a car days in advanced to show up and it’s not available because keys are locked inside the dash. So your employees aren’t checking vehicle prior? We’re just blindly sending vehicles out to people? Leaving people stranded at midnight? Cool
@InJoshWeTrust98 Hello sorry for the experience kindly follow back and DM with your reachable WhatsApp number for further assistance please.
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