@hulu_support Hi! We're having issues loading Family Guy. Can you help?
@ChicagotoMaine Sorry for any trouble! When you have a chance, it may help to try these steps: hulu.tv/PlaybackHelp-. If that's not doing the trick, please connect with us here: hulu.tv/ContactSupport- by following the prompts. We'll investigate!
@hulu_support Hi! So it's just Family Guy that's having loading issues. Everything else works. Why is that happeing?
@ChicagotoMaine Sorry to hear about any ongoing trouble! Did those steps we sent over previously bring any improvement? If not, let us know the make/model of your device and the affected season/episode. We'll take a look!
@hulu_support I did try uninstalling/reinstalling and unplugging everything. It's really strange bc it keeps freezing up after a specific commercial. 🤔 Can't remember the name of the liquor in that commercial though. Anyway, I'll get you info tomorrow. Thank you for responding.
@ChicagotoMaine Hi again! By any chance, are you running into the behavior after Jameson ads are served? If so, our team is currently looking into similar reports of this. However, if you're noticing a different brand advertised, let us know. We appreciate your patience in the meantime!
@hulu_support That's it! It's Jameson. Thank you very much for letting me know. I'm glad I'm not the only one.
@ChicagotoMaine You're not alone! Although we don't have an ETA as to when this will be resolved, we assure you our team is looking into this. Thank you for bearing with us in the interim.
@hulu_support Okay, thanks again. I appreciate your help.