Countrywide Support @CW_Help

Our customer service team are here to help you with any queries between 9am & 5.30pm Monday to Friday! Joined August 2015

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Countrywide Support @CW_Help

6 years ago

@HelenD1990 Hi Helen, sorry to hear this. If you can DM us the property details and your sols details I will message our conveyancing team rightaway

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Countrywide Support @CW_Help

6 years ago

@gorman_ruth Hi Ruth, I have sent both this message and your Private message to the relevant team, marked it as high importance and asked them to look into this and give you a call.

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@lewisre70034140 Hi Lewis Sorry to hear this and for the late reply. Our account has been disabled but is now back online. Did you get through in the end? If you need anything pls DM us the property you are buying and your full name. Thanks Graham

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Countrywide Support @CW_Help

6 years ago

@matthewbrookson Hi Matthew, please can you DM me your address and contact details?

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Countrywide Support @CW_Help

6 years ago

@rachcoon Hello, please can you PM me with your contact details and the branch you have been dealing with?

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Countrywide Support @CW_Help

6 years ago

@HelenAWitty Good morning, Helen I have sent a message to our Survey team and they have emailed me back to say they are looking into the matter and as soon as I hear back from them I will let you know. Kind regards, Lucy

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Countrywide Support @CW_Help

6 years ago

@TheTringhamA @LQcontactus @FirstPortHelp @santanderukhelp Hi Anna, Please DM me with more information so I can see what I can do to help. If you cant DM then email [email protected]. Thanks

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Countrywide Support @CW_Help

6 years ago

@empress891 Hi there, I'm sorry to hear this. How long ago did you report the problem? If easier, please DM us.

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Countrywide Support @CW_Help

6 years ago

@Chris_Hann_CUBE Hi Christopher please email [email protected]

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Countrywide Support @CW_Help

6 years ago

@EatByInstinct @FreemanForman @CountrywideUK Hi there can you DM us some details re the property, your name and branch you deal with and I'll get this over to the right person. Graham

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Countrywide Support @CW_Help

6 years ago

@3ll3nburk3 Hi Ellen - we're sorry you feel this way. Please feel free to DM us if you would like us to took into this for you.

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Countrywide Support @CW_Help

6 years ago

@Hegirm Hi Miriam Can you drop us a DM with details of the property and office you're dealing with? Thanks

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Countrywide Support @CW_Help

6 years ago

@markybell I can see you have also emailed our Executive Team so we will liaise and do what we can to help from there. Thanks for taking the time to contact us.

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Countrywide Support @CW_Help

6 years ago

@markybell Hi Mark, thanks for contacting us and we're sorry you're having problems getting your deposit back. Deposits are held by the independent deposit scheme so provided everyone agrees it is then up to them to release the funds. The agent has no control over this element.

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Countrywide Support @CW_Help

6 years ago

@srgreen13 Hi Simon, really sorry to hear this. Can you DM me some details and I will get this looked into for you. Graham

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Countrywide Support @CW_Help

6 years ago

@TrishOpen Hi - Customer Care typically respond within 3 working days - if you let me know your name and address details I will check to see that they have your email. Thanks Graham

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Countrywide Support @CW_Help

6 years ago

@TrishOpen @CountrywideUK Hi - I am really sorry to hear you have been having problems. Please contact [email protected] so we can identify where the hold up is. There are a number of steps that need to be taken by the Landlord and the Tenant in order for the deposit to be released. Thanks