CEO Pakistan Single Window @CEOPSW

Khizer is PSW’s AI-powered chatbot that helps users understand and use Pakistan’s digital trade system more easily. It supports both new and experienced traders by answering questions instantly, explaining procedures, and providing quick access to regulatory information. Khizer is available on the PSW platform and the Trade Information Portal (TIPP). It reduces the need for traditional customer support, saves time, and improves user confidence and efficiency. Through Khizer, PSW is making cross-border trade in Pakistan simpler, faster, more accessible, and more transparent. #PSW #DigitalTransformation #TradeFacilitation #AI #PakistanTrade #TIPP #AIChatbot #Khizar #CustomerSupport

@AbbasHassanPK Thank you for pointing it out.

#PSW and @LifeAtLUMS have signed an MoU to advance capacity building, executive education, and applied research across Pakistan’s trade facilitation ecosystem. Under this partnership, both institutions will collaborate to support capacity-building initiatives under the @FBRSpokesperson's Postgraduate Diploma (PGD) Program for Probationary Assistant Collectors of Customs. The collaboration will focus on enhancing professional competencies in cross-border trade, digital trade facilitation, logistics, and data governance through jointly designed executive education programmes, technical trainings, and research initiatives. @CEOPSW

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#PSW convened the inaugural meeting of the #KhadijahAdvisoryBoard. The high-level session focused on assessing the program’s progress and defining the next phase of actions to expand its nationwide reach and impact. The Advisory Board provided strategic direction to strengthen women’s participation in international trade, enhance export readiness, foster cross-sectoral partnerships, and expand access to domestic and global markets. @wto | @unwomen_pak | @UN_Women | @SmedaOfficial | @official_tdap | @NC_Limited | @StateBank_Pak | @BeechTreePK

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Signing of the Digitalization Agreement between the National Tariff Commission (NTC) and Pakistan Single Window (PSW). This important step will modernize tariff and trade policy processes, enhance transparency, reduce case processing times, and strengthen Pakistan’s trade defense mechanisms in line with global best practices. A robust and digitalized NTC is vital for supporting industrial competitiveness, trade facilitation, and a high-growth economy. The Ministry of Commerce remains committed to leveraging technology-driven reforms to create a more efficient, predictable, and business-friendly trade environment for Pakistan.

In Episode 5 of #TradeTalks, @naveedabbasmem1, Chief Domain Officer at #PSW, discusses how #PortVerse by PSW and integrated digital trade systems are helping create a more connected, efficient, and competitive maritime ecosystem. The conversation also explores the opportunities emerging from shifting regional trade routes and what they could mean for Pakistan's ports and logistics sector. Watch the full episode now: youtu.be/wA15ua3YlOU

#PSW and @NationalTariff have signed an 'Agreement for Automation and Digitization', marking an important step toward modernizing #Pakistan’s trade and tariff ecosystem in line with the Prime Minister’s vision for a more responsive, data-driven, and digitally enabled public sector. The agreement was signed by Aftab Haider, CEO PSW, and Dr. Jawwad Uwais Agha, Chairman NTC, in the presence of Federal Minister for Commerce Jam Kamal Khan, who appreciated the ongoing efforts toward strengthening institutional efficiency and accelerating digital transformation across Pakistan’s trade-related organizations. Through this collaboration, NTC’s critical tariff functions will be integrated into the PSW digital landscape, enabling greater use of real-time trade data, streamlining tariff and trade policy processes, and enhancing the administration of trade remedial measures. @mincompk

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This will never not be a forever proud moment for us at the Pakistan Single Window (PSW). Our Integrated Risk Management System (IRMS) has been recognized at the United Nations ESCAP APTFF Innovation Awards 2026 in Bangkok. Another win for Pakistan!

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#PSW hosted an #SMElevate session in Gujranwala to mark the launch of Alibaba.com’s local operations, engaging over 100 SMEs, exporters, and women entrepreneurs alongside Alibaba leadership and the @thegcciofficial . Representing PSW, Mr. Faisal Butt highlighted the organization’s mission of trade facilitation and digital transformation, emphasizing PSW’s role in digitalizing Pakistan’s cross-border trade ecosystem. He noted that while digital marketplaces, online payments, logistics networks, trade data, and customs processes already exist, the real value lies in integrating these elements into a seamless trade experience to reduce time and cost of doing business for exporters.

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PSW continues to advance Pakistan’s digital trade transformation through international collaboration and innovative technology driven reforms. During the @WCO_OMD 27𝘁𝗵 𝗥𝗲𝗴𝗶𝗼𝗻𝗮𝗹 𝗛𝗲𝗮𝗱𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝘀 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 held in Hong Kong, Pakistan signed an MoU to join the pilot run of the 𝗯𝗹𝗼𝗰𝗸𝗰𝗵𝗮𝗶𝗻-𝗯𝗮𝘀𝗲𝗱 𝗩𝗮𝗹𝗶𝗱𝗔𝗣 𝗽𝗿𝗼𝗷𝗲𝗰𝘁, hosted by Hong Kong China Customs. With this milestone, Pakistan became the first country among 35 𝗪𝗖𝗢 𝗔𝘀𝗶𝗮 𝗣𝗮𝗰𝗶𝗳𝗶𝗰 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 to volunteer for the implementation of this innovative initiative. The MOU was signed by PSW's Chief Domain Officer, @naveedabbasmem1 , on behalf of Pakistan Customs and the Member Customs (Operations), Mr. Syed Shakeel Shah. The ValidAP project will enable cross-border validation of regulatory compliance certificates, strengthen trust in trade documentation, and support faster verification of export-related documents. Through initiatives like this, PSW is helping position Pakistan as a forward-looking trade economy by improving regulatory connectivity, reducing documentation barriers, and enhancing export competitiveness, while reinforcing its role as a key enabler of a modern, connected, and internationally aligned trade ecosystem that supports Pakistan’s economic growth and global trade integration.

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@Pak_Customs Congrats and the fact that the win was anchored on the success of @PakSingleWindow and on spot presence of PSW’s team led by Chief Domain Officer from Customs Naveed Memon helped us secure the critical extra vote makes us super proud

@EconomistAadil We are in discussions with NADRA to make PSW biometrics available on the Pak ID app. Hopefully one more step will be eliminated from our side.

As part of Phase 2, PSW, in collaboration with the @ibacedofficial , is bringing the WTO award-winning Khadijah Women Entrepreneurship Program to Karachi, continuing its efforts to empower women in trade across Pakistan. Designed as an interactive engagement, the session will bring together women entrepreneurs for a focused group discussion, enabling them to share real-world experiences, highlight key challenges, and provide practical insights that will help shape future initiatives and support mechanisms. To better tailor the workshop to your needs, participants are encouraged to complete the pre-workshop form: ow.ly/JqHQ50YUtmz @ibakhiofficial

To improve cross-border trade efficiency and support digital transformation, the issuance of Import Permits/NOCs for commodities regulated by the Chief Inspector of Boilers (Sindh and Punjab) will transition to the Pakistan Single Window (PSW) system with effect from 06/05/2026. This move will simplify customs clearance, requiring a Single Declaration and electronically issued Import Permit/NOC, contributing to the modernization of Pakistan’s trade processes #PSW #WeBOC #TradeFacilitation #DigitalTransformation #EaseOfDoingBusiness #Pakistan #SingleDelaration

The leadership of #PSW leadership recently met with @DRA_Pakistan to review the positive impact of the #DRAPClearanceGateway and explore opportunities for further collaboration in advancing digital trade facilitation for the pharmaceutical sector. This partnership marks one of the most advanced initiatives in #Pakistan’s government sector, playing an important role in strengthening the integration of regulatory systems within the pharmaceutical supply chain.

#PSW, in collaboration with @LifeAtLUMS , is conducting the Trade Diploma Program , a structured capacity-building initiative designed for probationary customs officers. The program covers key areas such as the National Single Window, trade facilitation frameworks, regulatory coordination, system interoperability, and the role of emerging technologies, including AI, blockchain, and big data, in modern trade. These sessions have been designed and executed by PSW to provide participants with both theoretical understanding and practical insights into #Pakistan’s evolving digital trade landscape. #LUMS

#TradeLab, Pakistan’s first e-learning platform for traders, startups, and entrepreneurs, is now open for nationwide enrollment. Developed in collaboration with the Sustainable Development Policy Institute (#SDPI) and the Centre for International Private Enterprise (#CIPE), Trade Lab offers access to courses on trade procedures, customs processes, international trade, e-commerce, and marketing. The courses are accessible to SMEs, traders, institutions, banks, and other trade-related entities and individuals across Pakistan. Through interactive modules and knowledge-based quizzes, participants can build real-world skills and enhance their trade readiness, empowering a diverse group of stakeholders to thrive in global markets.  Enroll now for and start mastering digital trade with Trade Lab: discover.ilmx.org/psw/  For queries: [email protected]

#PSW’s Electronic Certificate of Origin (#ECO) is transforming export documentation by making it secure, paperless, and available at your fingertips. With instant access and digital verification, businesses can streamline their export processes, ensuring faster and more efficient trade across borders. Already adopted by 24 chambers and associations, the E-CO simplifies workflows and reduces administrative hurdles, empowering exporters. This innovation strengthens Pakistan’s trade ecosystem, paving the way for a smarter, more connected future in global commerce.

A panel moderated by Naghma-e-Tehniat Jarral, Assistant Resident Representative, #UNDPinPakistan, spotlighted a critical insight: Pakistan’s export challenge is ultimately a governance challenge, requiring clearer policy signals, stronger institutional coordination and productivity aligned incentives. With insights from Almas Haider, Chairman SPEL Group; Ziad Bashir, Director, Gul Ahmed; and Syed Aftab Haider, CEO @PakSingleWindow, the discussion highlighted how digital trade facilitation, SME upgrading, and private-sector leadership can unlock a competitive, export-driven economy.

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