British Gas Help @BritishGasHelp
Need some help? Try our Help & Support pages at https://t.co/6d1KvkPEBu or send us your question. britishgas.co.uk Joined December 2011-
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@its_fundamental Tariffs can be taken off the market suddenly and new tariffs released. If you do select one and then change your mind, you do have a 14 day cooling off period where this can be cancelled. If you do need help, please pop us a PM 🙂
@its_fundamental Hi there - we'll be writing to all customers shortly when we have full confirmation of what the new rates will be. I do understand it's important to make an informed decision when switching tariffs.
@its_fundamental Hi there 😊 The easiest way is to start a quote—just enter your postcode and address, then pick options like fuel type and usage (low/medium/high if unsure). You’ll see all available tariffs and rates straight away. Let me know if you need a hand 👍
@davidbraddick1 You may need to follow our account first David. If you're unable to do so, you can reach out to us via Facebook too. ^ Danielle.
@gareth_youreds Hi Gareth I am so sorry to hear the part is going to take this time. Please PM your details if you would like me to look into anything for you.
@davidbraddick1 Hey David, if you go to our X page you'll see a little envelope icon. If you press this it will take you into a Direct Message. ^ Danielle.
@davidbraddick1 Hi there! 🎉✨ You’re through to Peter in the Services Department! 🙌 Could I take your full address and Policy number please, so I can get your account up and running for you? 😊
@ryansmi89 No problem at all Chris. Please let us know if you need help with anything else in the future. You can reach us here via DM/PM. Take care and have a lovely day
@sharon_dodgson I'm sorry to read this Sharon, if any part of your complaint remains unresolved the best thing to do would be to contact your ombudsmen case handler who will chase this up with ourselves ^James
@humbleone2016 Hi Kenneth, it's Jodie here at British Gas Home Energy. Please can you send me a DM with your full name, address and email and I'll be able to take a further look. Thanks, Jodie.
@humbleone2016 Good evening let us take a look at that for you, so we can assist please can you drop us a message in private with the contact details please and what you need help with please, we'll be online between 8am-8pm ^James
@SimonTGriffiths Hi Simon. If you could pop us a DM we can take a look into this for you. Thanks, Natalie.
@SimonTGriffiths Hi Simon. Natalie here. You can send us a DM by clicking on our profile and sending us a message directly from there, that way you know it comes through to us. Thanks, Natalie.
@MsGasometer @markhitchy Hi Lisa - I'm sorry to hear you're having trouble accessing your account. Could you please send us a private message so we can take a look into this for you?
@ValeParkLife @BritishGas @Ed_Miliband You should typically receive more notice than that Lee. It looks like it's a letter that you've received so it may be the letter took longer to get to you than expected. If you would like us to look over the account, please send us a private message
@ValeParkLife @BritishGas @Ed_Miliband Hi Lee, your rate is fixed (how much your charged per unit) but if you're using more than your DD (which runs separate) can increase to ensure you don't build up debt, this would indicate that you're using more than previous years, feel free to drop us a DM for help ^James
@petermac68 @classiccarguru1 @BritishGas We would certainly love for you to stay with us Peter but I do understand you need to do what's best for you. If you do want to discuss any tariff options when yours is due to end, we'd be happy to help so pop us a message any time 🙂
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