Ready to kick off the new year with some DIY projects? We've got you covered! Check out our store opening hours and customer service availability during the New Year period and get your home improvements fixed before the countdown begins.🎉 🛠️
@BandQ Are these hours also applicable to the RoI stores?
@BandQ Would be helpful for this to be on your website, not everyone uses social media
@BandQ I’ve just drove 35miles only to find the stores are closed. I don’t know why you have said they are open. Complete waste of fuel!!!!! Thanks
@BandQ I bought a rug for 300 pounds online from B&Q over a month ago. I never received it. I have called the customer service and complaints team over 10 times and filled out the online complaints form.I am told there is nothing they can do. I have essentially had money stolen from me
@BandQ ...just be prepared for the products to break and customer service to claim they can't do anything about in store purchases.
@BandQ Do you have any staff in your New Malden branch? Ringing for 29 mins until someone picked up & then cut me off! My order was meant to arrive today, stayed in ALL DAY for nothing. B&Q say DPD have collected parcel, DPD say not. Pls sort this, I can’t get to spk to anyone in store